21/09/2026
AI adoption is asking experienced people to do something uncomfortable: be beginners again. And the challenge isn't only learning new tools.
When expertise is part of our professional identity, saying “I don't know yet” can feel harder than we think.
That's why I believe emotional intelligence is becoming an important capability for AI adoption, especially for leaders.
How we respond to uncertainty, experimentation and our own learning sends a message to everyone around us.
If we want our teams to learn, we have to model what being a learner looks like.
Make it safe to be a beginner again.
This is one of the ideas I'll be exploring at Conference in next week as part of People in the Age of AI: Building Teams That Last.
If you'll be there, come and say hello. I'd love to continue the conversation in Amsterdam.