18/05/2026
$30,000 a year.
That's what one knowledge worker costs your business in time spent answering questions that already have answers, just not written down anywhere your team can find them.
McKinsey found that knowledge workers spend 20% of their week, a full working day, searching for information or tracking down someone who can answer a question.
Every "hey, quick question" has a price tag. Most businesses just never add it up.
Save this if you manage a team.
07/05/2026
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