05/06/2026
đ QMS (Quality Management System) Interview Preparation
âī¸ āϞāĻŋāĻāĻŋāϤ āĻĒā§āϰāĻļā§āύ āĻ āĻāϤā§āϤāϰ (Written Questions & Answers)
Question 1: QMS āĻā§? āĻāϰ āĻŽā§āϞ āĻāĻĒāĻžāĻĻāĻžāύāĻā§āϞ⧠āĻā§ āĻā§?
Ans: QMS (Quality Management System) āĻšāϞ⧠āĻāĻāĻāĻŋ āĻāĻžāĻ āĻžāĻŽā§ āϝāĻž āĻĒāĻŖā§āϝā§āϰ āĻā§āĻŖāĻŽāĻžāύ āύāĻŋāĻļā§āĻāĻŋāϤ āĻāϰā§, āĻā§āϰāĻžāĻšāĻā§āϰ āĻāĻžāĻšāĻŋāĻĻāĻž āĻĒā§āϰāĻŖ āĻāϰ⧠āĻāĻŦāĻ āĻĒā§āϰāĻā§āϰāĻŋā§āĻžāĻāϤ āĻāύā§āύā§āύ āĻāĻāĻžā§āĨ¤ āĻŽā§āϞ āĻāĻĒāĻžāĻĻāĻžāύ: Quality Policy, Objectives, Procedures, Records, Processes.
Question 2: ISO 9001:2015 āĻāϰ ā§āĻāĻŋ Quality Principles āĻā§?
Ans:
1. Customer focus
2. Leadership
3. Engagement of people
4. Process approach
5. Improvement
6. Evidence-based decision making
7. Relationship management
Question 3: Internal Audit āĻā§ āĻāĻŦāĻ āĻāϰ āϧāĻžāĻĒāϏāĻŽā§āĻš āĻā§āĻāĻžāĻŦā§ āϏāĻŽā§āĻĒāύā§āύ āĻšā§?
Ans: Internal Audit āĻšāϞ⧠āĻ
āĻā§āϝāύā§āϤāϰā§āĻŖ āĻŽā§āϞā§āϝāĻžā§āύāĨ¤ āϧāĻžāĻĒāϏāĻŽā§āĻš: āĻĒāϰāĻŋāĻāϞā§āĻĒāύāĻž â āĻā§āĻāϞāĻŋāϏā§āĻ āϤā§āϰāĻŋ â āĻ
āĻĄāĻŋāĻ āĻĒāϰāĻŋāĻāĻžāϞāύāĻž â āĻĢāĻžāĻāύā§āĻĄāĻŋāĻāϏ āϰāĻŋāĻĒā§āϰā§āĻ â Follow-upāĨ¤
Question 4: NCR (Non-Conformance Report) āĻā§?
Ans: āϝāĻāύ āĻā§āύ⧠āĻāĻžāĻ āĻŦāĻž āĻĒāĻŖā§āϝ āύāĻŋāϰā§āϧāĻžāϰāĻŋāϤ āĻŽāĻžāύ āĻĒā§āϰāĻŖ āĻāϰ⧠āύāĻž, āϤāĻāύ āϏā§āĻāĻŋ āύāύ-āĻāύāĻĢāϰāĻŽā§āύā§āϏ āĻšāĻŋāϏā§āĻŦā§ āϰā§āĻāϰā§āĻĄ āĻāϰ⧠NCR āĻāϏā§āϝ⧠āĻāϰāĻž āĻšā§āĨ¤
Question 5: CAPA (Corrective and Preventive Action) āĻā§?
Ans: Corrective = āĻŦāĻŋāĻĻā§āϝāĻŽāĻžāύ āϏāĻŽāϏā§āϝāĻžāϰ āϏāĻŽāĻžāϧāĻžāύāĨ¤ Preventive = āĻāĻŦāĻŋāώā§āϝāϤ⧠āϝāĻžāϤ⧠āĻāĻāĻ āϏāĻŽāϏā§āϝāĻž āύāĻž āĻšā§ āϏā§āĻ āĻŦā§āϝāĻŦāϏā§āĻĨāĻžāĨ¤
Question 6: SOP āĻ WI-āĻāϰ āĻŽāϧā§āϝ⧠āĻĒāĻžāϰā§āĻĨāĻā§āϝ āĻā§?
Ans:
SOP (Standard Operating Procedure) â āĻŦāĻŋāϏā§āϤā§āϤ āĻĒā§āϰāĻā§āϰāĻŋā§āĻž āύāĻŋāϰā§āĻĻā§āĻļāύāĻžāĨ¤
WI (Work Instruction) â āύāĻŋāϰā§āĻĻāĻŋāώā§āĻ āĻāĻžāĻā§āϰ āϧāĻžāĻĒā§ āϧāĻžāĻĒā§ āύāĻŋāϰā§āĻĻā§āĻļāύāĻžāĨ¤
Question 7: PDCA Cycle āĻŦā§āϝāĻžāĻā§āϝāĻž āĻāϰā§āύāĨ¤
Ans: Plan â Do â Check â Act (āĻāĻāĻāĻŋ āϧāĻžāϰāĻžāĻŦāĻžāĻšāĻŋāĻ āĻāύā§āύā§āύ āĻĒā§āϰāĻā§āϰāĻŋā§āĻž āϝāĻž Continuous Improvement āύāĻŋāĻļā§āĻāĻŋāϤ āĻāϰā§)āĨ¤
Question 8: Risk-based thinking āĻā§āĻāĻžāĻŦā§ QMS-āĻ āĻĒā§āϰāϝāĻŧā§āĻ āĻāϰāĻž āĻšāϝāĻŧ?
Ans: āĻĒā§āϰāϤāĻŋāĻāĻŋ āĻĒā§āϰāĻā§āϰāĻŋā§āĻžā§ āϏāĻŽā§āĻāĻžāĻŦā§āϝ āĻā§āĻāĻāĻŋ āĻ āϏā§āϝā§āĻ āĻāĻŋāĻšā§āύāĻŋāϤ āĻāϰā§, āϤāĻž āĻŽā§āĻāĻžāĻŦāĻŋāϞāĻž āĻāϰāĻžāϰ āĻĒāϰāĻŋāĻāϞā§āĻĒāύāĻž āύāĻŋā§ā§ QMS-āĻ āĻ
āύā§āϤāϰā§āĻā§āĻā§āϤ āĻāϰāĻž āĻšā§āĨ¤
Question 9: Quality Manual āĻā§ āĻāĻŦāĻ āĻāϰ āĻŽāϧā§āϝ⧠āĻā§ āĻĨāĻžāĻā§?
Ans: Quality Manual āĻšāϞ⧠āĻāĻāĻāĻŋ āĻĄāĻā§āĻŽā§āύā§āĻ āϝā§āĻāĻžāύ⧠Quality Policy, Organization Structure, Roles & Responsibilities, QMS Procedures āĻāϞā§āϞā§āĻ āĻĨāĻžāĻā§āĨ¤
Question 10: Customer Complaint āĻā§āĻāĻžāĻŦā§ āĻšā§āϝāĻžāύā§āĻĄāϞ āĻāϰāĻž āĻšā§?
Ans: Complaint receive â Analysis â Root cause â Corrective Action â Follow-up â Close.
Question 11: Document Control āĻā§āĻāĻžāĻŦā§ āĻāϰāĻž āĻšā§?
Ans: Version control, Approval process, Distribution, Storage & Retrieval āĻĻā§āĻŦāĻžāϰāĻž āĻĄāĻā§āĻŽā§āύā§āĻ āĻāύā§āĻā§āϰā§āϞ āĻāϰāĻž āĻšā§āĨ¤
Question 12: Management Review Meeting (MRM) āĻā§āύ āĻāϰāĻž āĻšā§?
Ans: QMS-āĻāϰ āĻāĻžāϰā§āϝāĻāĻžāϰāĻŋāϤāĻž āϝāĻžāĻāĻžāĻ, Improvement āϏā§āϝā§āĻ āĻā§āĻāĻāĻž, Quality Objectives review āĻāϰāĻžāϰ āĻāύā§āϝ MRM āĻāϰāĻž āĻšā§āĨ¤
Question 13: Calibration āĻ Validation-āĻāϰ āĻŽāϧā§āϝ⧠āĻĒāĻžāϰā§āĻĨāĻā§āϝ āĻā§?
Ans: Calibration = Measuring device āϏāĻ āĻŋāĻ āĻāĻŋāύāĻž āĻĒāϰā§āĻā§āώāĻžāĨ¤ Validation = Process/Method āϏāĻ āĻŋāĻāĻāĻžāĻŦā§ āĻāĻžāĻ āĻāϰāĻā§ āĻāĻŋāύāĻž āύāĻŋāĻļā§āĻāĻŋāϤ āĻāϰāĻžāĨ¤
Question 14: Supplier Evaluation āĻŦāĻž Vendor Audit āĻā§āĻāĻžāĻŦā§ āĻāϰāĻž āĻšā§?
Ans: Supplier performance, Quality, Delivery, Compliance āϝāĻžāĻāĻžāĻ āĻāϰ⧠Vendor Audit āĻāϰāĻž āĻšā§āĨ¤
Question 15: KPIs (Key Performance Indicators) āĻā§?
Ans: āĻā§āĻŖāĻŽāĻžāύ āĻ āĻĒāĻžāϰāĻĢāϰāĻŽā§āϝāĻžāύā§āϏ āĻŽāĻžāĻĒāĻžāϰ āϏā§āĻāĻāĨ¤ āϝā§āĻŽāύ: defect rate, on-time delivery, customer complaintsāĨ¤
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đŖī¸ āĻŽā§āĻāĻŋāĻ āĻĒā§āϰāĻļā§āύ āĻ āĻāϤā§āϤāϰ (Viva Questions & Hints)
Question 1: āύāĻŋāĻā§āĻā§ āĻĒāϰāĻŋāĻā§ āĻāϰāĻžāύāĨ¤
Ans: āύāĻžāĻŽ, āĻļāĻŋāĻā§āώāĻž, āĻāĻžāĻā§āϰ āĻ
āĻāĻŋāĻā§āĻāϤāĻž, QMS-āϏāĻŽā§āĻĒāϰā§āĻāĻŋāϤ āĻĻāĻā§āώāϤāĻž āϏāĻāĻā§āώā§āĻĒā§ āĻŦāϞāĻŦā§āύāĨ¤
Question 2: āĻā§āύ QMS/ISO āĻā§āϰā§āϏ āĻŦāĻž āϏāĻžāϰā§āĻāĻŋāĻĢāĻŋāĻā§āĻļāύ āĻāϰā§āĻā§āύ?
Ans: āϝā§āĻŽāύ ISO 9001:2015 Internal Auditor/Lead Auditor, QMS TrainingāĨ¤
Question 3: ISO standard āĻ
āύā§āϝāĻžā§ā§ āĻāĻžāĻ āĻāϰāĻžāϰ āĻ
āĻāĻŋāĻā§āĻāϤāĻž āĻā§?
Ans: āĻ
āĻĄāĻŋāĻ āĻĒāϰāĻŋāĻāĻžāϞāύāĻž, SOP āϤā§āϰāĻŋ, CAPA Implementation, Documentation-āĻāϰ āĻ
āĻāĻŋāĻā§āĻāϤāĻž āĻļā§ā§āĻžāϰ āĻāϰāĻŦā§āύāĨ¤
Question 4: Quality Policy āĻā§āĻāĻžāĻŦā§ communicate āĻāϰāĻž āĻšā§?
Ans: Training, Notice board, Display board, Induction program-āĻāϰ āĻŽāĻžāϧā§āϝāĻŽā§āĨ¤
Question 5: āĻāĻĒāύāĻŋ āĻā§āĻāĻžāĻŦā§ āĻāĻāĻāĻŋ SOP āϤā§āϰāĻŋ āĻāϰā§āύ?
Ans: Process study â Draft SOP â Review â Approval â TrainingāĨ¤
Question 6: Corrective Action āĻŦāĻžāϏā§āϤāĻŦāĻžā§āύā§āϰ āĻ
āĻāĻŋāĻā§āĻāϤāĻž āĻļā§ā§āĻžāϰ āĻāϰā§āύāĨ¤
Ans: Root cause analysis â Action plan â Implementation â MonitoringāĨ¤
Question 7: QMS Implementation-āĻ āϏāĻŦāĻā§ā§ā§ āĻŦā§ āĻā§āϝāĻžāϞā§āĻā§āĻ āĻā§ āĻāĻŋāϞ?
Ans: āĻāϰā§āĻŽā§āĻĻā§āϰ āϏāĻā§āϤāύāϤāĻž, Change resistance, Documentation burdenāĨ¤
Question 8: Internal Audit findings āĻāĻŋāĻāĻžāĻŦā§ āϰāĻŋāĻĒā§āϰā§āĻ āĻāϰā§āύ?
Ans: Findings Report â NCR issue â CAPA follow-up â ClosureāĨ¤
Question 9: Customer Audit āĻšāϞ⧠āĻā§āĻāĻžāĻŦā§ āĻĒā§āϰāϏā§āϤā§āϤāĻŋ āύā§āύ?
Ans: Documentation ready â Staff training â 5S & Housekeeping â Mock auditāĨ¤
Question 10: QMS & Production team-āĻāϰ āĻŽāϧā§āϝ⧠coordination āĻā§āĻāĻžāĻŦā§ āĻāϰā§āύ?
Ans: Regular meeting, Training, Joint problem-solvingāĨ¤
Question 11: Auditor Observation āĻā§āĻāĻžāĻŦā§ handle āĻāϰāĻŦā§āύ?
Ans: Calmly listen â Evidence collect â Action plan discuss â ImplementāĨ¤
Question 12: Continuous Improvement āĻā§āĻāĻžāĻŦā§ āύāĻŋāĻļā§āĻāĻŋāϤ āĻāϰā§āύ?
Ans: PDCA cycle, Kaizen, Regular audit & reviewāĨ¤
Question 13: Non-compliance āĻšāϞ⧠āĻā§āĻāĻžāĻŦā§ immediate action āύā§āύ?
Ans: Containment action â Root cause â CAPAāĨ¤
Question 14: āĻāĻāĻāύ QMS Officer-āĻāϰ āĻŽā§āϞ āĻā§āĻŖ āĻā§ āĻšāĻā§āĻž āĻāĻāĻŋāϤ?
Ans: Leadership, Communication, Analytical skill, Documentation skillāĨ¤
Question 15: ISO 14001 āĻŦāĻž ISO 45001 āϏāĻŽā§āĻĒāϰā§āĻā§ āĻāĻŋāĻā§ āĻāĻžāύā§āύ?
Ans: ISO 14001 = Environmental Management SystemāĨ¤
ISO 45001 = Occupational Health & Safety Management SystemāĨ¤
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