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GoZayaan is Hiring!
Position: Executive, Customer Service
Company Description
GoZayaan, one of the very first online travel aggregators (OTA) of Bangladesh is leading and revolutionizing this industry. GoZayaan is a travel company that is on an endless journey to make travel experiences happier with tech-driven innovations.
What comes to your mind when you hear about the Customer Experience department? Probably just a chaotic job and uncertain career growth.
The Customer Experience department at GoZayaan is nowhere like this. It is one of the high-paced departments that has a team of enthusiastic talents. There is good career growth and maximum visibility. Our goal is to establish one of the best CE departments globally!
If you want to become a part of this, here are the things you need to do:
Conducting inbound and outbound calls to customers regarding queries and complaints to provide solutions in an efficient and prompt manner
Providing customer support over Email, Social media, SMS, and Live chat
Verifying, confirming, and/or canceling placed bookings
Escalating essential customer issues related to department(s) to bridge the communication gap
Data analysis and report generating
Few requirements which will get you shortlisted:
You should be done with your bachelor
You are quick to think and come up with solutions
You can excellently communicate in English + Bangla
You love to take ownership of every task and get the work done.
We don't believe in spoon-feeding.
You are someone who likes to take initiative and loves unlimited vacation days
It is a roster-based job with 6 days a week (need to work on public holidays)
Additional Information
Walkthrough of GoZayaan's Culture:
We have an open workspace and can sit wherever we want
We have 50% subsidized lunch, and of course, we have full flexibility on travel
We play daily ping-pong, monthly poker, and occasionally PlayStation (which is controlled by 1 department only)
We work as a team and we grow as a team
We have yearly tours, bi-monthly town halls, and fortnightly walks to boost the morale and spirit of the team
We celebrate everyone’s birthdays and every new-comer
We are very transparent in terms of communication, everyone gets to have ownership of their tasks and supervisors are cool and cooperative
To know more, visit: https://gozayaan.com/talent
To apply tap/click the link -> https://smrtr.io/b-34K

Front Desk In-Charge (Chuti Resort)
Chuti Resort Ltd.
Vacancy
02
Job Context
Chuti Resort (A sister concern of Chuti Group) is looking for a Front Desk In-Charge who is responsible for welcome resort guests, check guests in and out of the resort, deal with guest queries, provide prompt and professional guest service to meet guest needs and ensure guest satisfaction. The executive has to fulfill the administrative tasks as well as front office In-Charge duties.
Job Responsibilities
· Welcome and greet guests, answer and direct incoming calls
· Inform guests of hotel rates and services
· Provide a high level of customer service and maintain a high profile in the day to day front office operations.
· Ensures that the workplace remains clean and tidy.
· Monitor customer satisfaction (Guest Feedback, Social Media Review).
· Make and confirm reservations for guests and confirm relevant guest information
· Ensure proper room allocation and register and check guests in
· Verify guest's payment method, imprint credit cards for authorization
· Issue room keys and direct guests to their rooms
· Maintain clear and accurate records of guest room bookings
· Compute all guest billings, accurately post charges to guest rooms and house accounts
· Monitor the front desk and ensure all employees comply with all security procedures for visitors.
· Receive and transmit messages for guests and retrieve mail, packages and documents such as faxes for guests
· Listen and respond to guest queries and requests both in-person and by phone
· Provide accurate information about local attractions and services
· Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
· Complete and maintain any incident reports, daily activity reports or other reports requested by management
· Manage conference room bookings and scheduling
· Close guest accounts and check guests out
· Monitor visitors to the hotel
· Review accounts and charges with guests during the check-out process
· Process accurate payment of guest accounts
· Inform housekeeping when rooms have been vacated and are ready for cleaning
· Ensures you are well presented (uniforms, personal hygiene etc), and also punctual.
· Enforces all cash handling, check cashing, and credit policies.
· Enforce rules and policies of the resort
· Maintain a neat and orderly front desk and reception area
· Demonstrates strong persuasive and negotiation skills.
· Works well with a variety of different individuals
Employment Status
Full-time
Workplace
· Work at Resort
Educational Requirements
· Graduate from any discipline or Bachelor of Business Administration (BBA) in Hospitality Management, Diploma in Hotel Management
Experience Requirements
· 3 to 4 year(s)
· The applicants should have experience in the following area(s):
Front Desk In-Charge.
· The applicants should have experience in the following business area(s):
Hotel & Resort.
Additional Requirements
· Age 25 to 30 years
· Only males are allowed to apply
Job Location
Gazipur
Salary
Negotiable
Compensation & Other Benefits
· Festival Bonus: 2
· Service Charge.
· Three (03) times meal.
· Accommodation.
Send Your CV: [email protected]

শুধুমাত্র ফিমেল নিয়োগ দেয়া হচ্ছে।
ফ্রন্ট ডেস্কে কাজ করা + ফেইস টু ফেইস কাস্টোমার ডিল করার অভিজ্ঞতা থাকতে হবে।
মিরপুরের প্রার্থী হলে বা Lady Biker হলে অগ্রাধিকার পাবেন।
সময় সকাল ১০ টা থেকে সন্ধ্যা ৮ টা।
স্যালারি -- ১৬০০০/- + ইনসেন্টিভ। (নেগোসিয়েবল) (দুপুরে লাঞ্চ অফিস থেকে)
১ম ৫ দিন ট্রেনিং সেশনে সকল কাজ শিখিয়ে দেয়া হবে।
বিস্তারিত জানতে কল করুন - ০১৩২৪১৭৩৭৫৯
আপনার সিভি টি মেইল করুন - [email protected]
ধন্যবাদ।