Step By Step Training

Step By Step Training

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Changing Workplace culture, improving mental health, building resilience and generating effective teams throughout Toowoomba and the Darling Downs.

When Domestic Violence Takes Someone We Love - Step By Step Training 11/05/2026

I have been working through the grief of losing a friend due to domestic violence. Here is an article I have written to hopefully help others that are struggling.
If anyone is interested in a short course I am developing around understanding DV and responding to concerns, please contact me.


When Domestic Violence Takes Someone We Love - Step By Step Training How to understand the grief we feel and move forward when we lose a loved one to domestic violence. Anger, guilt and questions are normal.

Resist the urge to Diagnose Mental Health Issues - Step By Step Training 07/07/2025

Don't fall into the trap of 'diagnosing' yourself, or people around you with mental health issues.
Instead, leave it to the experts.
This article provides some really useful information to ensure you access the professionals to get a formal diagnosis, if needed.
https://stepbystep.training/resist-the-urge-to-diagnose-mental-health-issues/

Resist the urge to Diagnose Mental Health Issues - Step By Step Training Resist the urge to diagnose our own and others' mental health issues. Leave the diagnosis to the professionals.

Move your body to stay Mentally Well 25/02/2025

To stay happy and mentally healthy, one of the cheapest and easiest ways to do this is to keep moving. The old saying ‘Move it or Lose it!’ is relevant today more than ever. Our jobs and our lives are increasingly spent sitting down. Keeping physically active creates endorphins and this keeps your body healthy and this will help you to stay mentally healthy.

Research is clear that staying happy and mentally healthy by keeping physically active is an easy way to reduce stress as well as improve your overall outlook on life.

https://youtube.com/shorts/9_iTvAAgrAo

Move your body to stay Mentally Well Move it or Lose it! Keeping physically active keeps your body healthy and this will help you to stay mentally healthy. Doing things you love in the sunshine ...

15/07/2023

Did you miss the Lunch & Learn workshops during Small Business Month?

Did you know that 45% of Australians will be affected by mental illness at some stage in their lives.

Are we being proactive or reactive as an employer?

Thanks to our partnership with Regional Development Australia - Darling Downs and South West and Employ Toowoomba a Toowoomba Regional Jobs Committee Initiative, proudly supported and funded by the Queensland Government and the work of The Brand Shop we have you covered.

Learn more about managing mental health in the workforce in this Lunch & Learn workshop presented by Heather Smith of Step By Step Training

Watch the highlights of this session at the link below:

https://bit.ly/3XIzlub

25/05/2023

I recently had the pleasure of undertaking a day of Mental Health Training at Mader Group in their Hamilton office, Brisbane.

The group were all mechanics undertaking training in heavy machinery in preparation for Fly In-Fly Out (FIFO) work in the mining industry across Queensland and New South Wales.

The day which is incorporated into the training for each intake at Mader Group is always lots of fun. Although the topic is serious, it is broken up with stories, trivia questions and online quizzes in Blooket.

I am always encouraged and hope-filled after these days that the next generation of FIFO workers will be well-prepared, and willing to create a positive future for themselves.

The training has been specially designed by Step By Step Training to provide relevant knowledge and skills for these workers new to the challenges of FIFO work. It is based on a Western Australian Study undertaken by the Centre for Transformative Work Design.

Topics covered include the cases of poor Mental Health in FIFO work, spotting the signs of issues, including suicidal thoughts, and supporting the individual and their mates. Fatigue management, alcohol and substance use and abuse, and resilience skills are also included.

Keeping relationships together, budgeting and Goal Setting for the future are also explored.

The day has been structured to provide plenty of opportunity for discussion, films, activities, and opportunity to ask questions. Each participant is provided with a hard-copy workbook for the day, which they can take with them for future reference.

By undertaking this training Mader Group are ensuring not only ‘compliance’ but best practice for their staff. Proactive industry training such as this minimises the risk of litigation, especially given the new Psychosocial Code of Practice now mandated by Workplace Health and Safety Queensland.

If you would like Step By Step Training to tailor Mental Health training for your organisation, enquire with us today!

Photos from Step By Step Training's post 01/05/2023

On a trip to Bunnings this weekend, we spotted a friendly cousin, so we just had to park next to them to say hello.... even Dufus couldn't resist a better look!

Photos from Step By Step Training's post 26/04/2023

Aurizon and Millmerran Power Plant recently contracted me to assist them to support the staff to understand the WorkSafe Queensland Psychosocial Code of Conduct.

Both of these companies are seeking to be proactive rather than reactive in this space. The training was provided to all staff, and included exploration around Daniel Goleman's book on Emotional Intelligence.

Activities were planned to be interesting, relevant as well as practical to ensure participants left feeling somewhat better prepared in this space.

I used the 'Muppets' as an introductory tool to bring in some humour as well as to flag that people are much more complicated than Kermit the Frog, or Miss Piggy. Also, that we can all learn the key skills to be able to communicate effectively and work as a team.

Thank you to these companies for organising these events for the staff. Next time I'll use another theme to include humour.

Burke & Wills Hotel in Toowoomba was the venue for the Aurizon training and thank you to them for the facilities and lovely catering.

If you would like further information in this space, please do not hesitate to contact me Heather Smith at Step By Step Training.

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Location

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114 Nelson Street
Toowoomba, QLD

Opening Hours

Monday 8:30am - 5pm
Tuesday 8:30am - 5pm
Wednesday 8:30am - 5pm
Thursday 8:30am - 5pm
Friday 8:30am - 5pm