30/06/2026
Administration questions... the 'non medical' questions. You need to remember that ACEM exams cover 2 countries and laws and regulations vary. They can only really test the themes vs specifics of many topics. That being said, lets go for an annoying admin question:
Q: Management of a complaint for a missed diagnosis (Eg: Missed fracture on Xray)
A:
Patient management:
- Acknowledge patients complaint and apologise (Ideally within 24h) Reassure patient this will be addressed through hospitals safety and quality system
- Expedite rapid return and assessment
- Return to ED
- Senior review on arrival
- Explain clinical significance, treat patients medical problem, arrange appropriate follow up (Ironically this is only in about 30% of answers)
- Facilitate formal complaint if patient wishes
- Careful documentation of above
Missed diagnosis management
- Gather information - Systems, staff, processes (complexity, business of shift, degree of supervision, degree of understanding of condition, radiology reporting systems)
- Formal feedback to hospital (IIMS, RISK MAN, RCA, notify exec etc)
- Discuss with RMO at an appropriate time (not straight after nights) + debrief +/- management plan
- Provide education at departmental teaching to prevent recurrence of error
- Staff Education for RMO and staff - M+M etc.
- Feedback to patient regarding outcome/process changes
- May need to seek medicolegal advise if patient pursuing complaint.
The answers below are extensive and you won't have time for everything. Try and gauge if the question is asking more about patient management, or, if its focusing on the medical error as to how you tailor your answer.
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