28/09/2016
Interview with Jo (August, 2016)
Jo is a Senior HR Advisor and works in local government. She has been in the position for 12 years.
I recently interviewed Jo after she told me that her department recently advertised for an Office Assistant position online and received over 1,000 applications.
I wanted to know more. I was keen to ask Jo a few questions in relation to the experience of hiring a suitable employee in the current economic state here in WA. (In a post boom economy where applying for a job is very competitive).
I asked Jo about the recruitment process within the company she works for. Jo stated that they “generally recruit for replacement positions. Once per year each branch has the opportunity to put together a business case for approval. This is to identify if and when additional resources may be required.”
Jo’s position includes “working with relevant managers to ensure job descriptions are up to date. We have conversations about the best place to advertise the positions available. A lot of that has changed – we used to be “all about paper applications, people would mail their applications, when I first started working here, now it’s all done online.”
Jo mentioned there is a transition in her current place of employment from paper to online applications. “I think online doesn’t work for all positions” E.g. “I think it works for most of your administration/office type roles. We are still assisting people such as truck drivers and general hands with their job applications.
There is the era of people who haven’t grown up with technology and find it tricky. In generations to come, it probably won’t be an issue as technology is in**ed in all children and children are being exposed to technology at school.”
“Applicants are encouraged to submit applications on line. We provide people with assistance with technology if they express interest in a particular position. We expect staff to submit Resumes and provide assistance to those that have issues in doing so.
Job application letters are optional.
We do ask application questions and have moved away from lengthy, wordy selection criteria. We have simplified the process across the board – this applies to both low level and higher, management positions. The application questions we do ask are more targeted to a specific role.”
Questions could be very simple – “From simple “yes” and “no” questions, to questions such as “Do you have a driver’s license?” And more detailed questions such as “Describe a recent experience where you had to deal with a difficult customer?”
I asked Jo, “What do you look for when you receive job application letters and Resumes?” Her response was, “We look for relevance to the position. We are really looking for those who have put the effort in to actually look at the job advertisement and the position description and can really tell us they are the best person for the position because they can do what we are asking for.”
“It is very much that people have to skill match themselves for the application. Nothing too wordy, straight to the point is what we are wanting.”
I asked, “How do you go about short listing suitable applicants?” Her response was, “At the moment, there are so many people looking for roles, the economic climate has changed and I’ve been around long enough to see the unemployment rates go up and down.
We go from struggling to find applications and we may only receive one or two for a position, to our current economic climate where we are receiving over one thousand applications for an administration role. Generally, when you are dealing with massive numbers, it’s because the applicants are great! They have the skills.”
Another question I asked Jo was, “How do you shortlist suitable candidates?” She replied with, “You can short list someone for an interview because they have had one year more experience than another applicant with similar skills. In the current market, it really does come down to ensuring the applicants really have exactly what you require and it comes down to minute detail as to who you shortlist and who you don’t.”
Jo goes on to mention, “I’ve been in situations where at the end of the process you have shortlisted 20 fantastic people. You know you can’t interview 20 people, otherwise you’ll be interviewing for a whole week. “You start being really picky and look for spelling mistakes and grammatical errors, and as they are applying for an administration role, they will be working on documents for local government, they really need to be able to demonstrate they have the accuracy and skills required. When mistakes in applications are noticed, they go in the “no” pile.”
Me, “There is a lot of competition out there at the moment. Do you find yourself looking at reasons why not to employ someone as opposed to why you would offer that particular person a position?” Jo, “You are relying on people to tell you. You are not looking at applications and thinking, “They sort of have what we are looking for. People need to be able to tell you the skills and experience they have. They need to be really specific.”
At the interview “we are getting a feel for their personality, team fit and culture fit. I still think that people need to make an effort to dress for an interview. I have had people turn up wearing jeans and thongs (laughs). It’s not the “look” we are wanting. People really need to be able to present themselves. We do look at how they “sell themselves” based on their grooming and appearance as well as the way in which they answer the questions asked and how confidently they can do that.”
Me, “Would you agree that you would base your first impression of a person on the first 4 seconds of seeing them?” Jo, “Yes, yes, yes.”
Me, “Obviously we use the job application letter and Resume to identify an applicant has the skills required for a position and the interview process to see if the applicant has the right personality to fit in with the culture of the team, we want to ensure the applicant is a problem solver not a problem maker. Do you agree with that?”
Jo, “You try to keep an open mind. You want to see what makes this person better than all the others. Those small things do ultimately make a difference in the current economic climate. Whether or not they should or shouldn’t, I don’t know.”
Me, “What has stood out for you in the recruitment process in the past?” Jo, “It really does come down to those small details, the shaking of the hand, the looking the person in the eye, the way they can sit in the interview and answer the whole panel, being confident about themselves and being prepared. If they have done their research they have no problems. They are talking about themselves. It’s really about being prepared to talk about their experiences.”
Please share your good and bad experiences. I would really like to hear about your previous job interview experiences.