Australasian Institute of Clinical Governance - AICG

Clear and consistent processes help organisations support safe, reliable practice.

This Standard Operating Procedure (SOP) Template from the Department of Health and Aged Care provides a practical structure for documenting procedures, clarifying responsibilities and supporting teams to undertake activities consistently.

A useful resource for organisations looking to strengthen operational processes, support staff training and embed continuous improvement.

Explore the template: https://buff.ly/tYAtubx

Department of Health and Aged Care Standard Operating Procedure Template Access clinical governance resources, articles and tools through the Australasian Institute of Clinical Governance (AICG).

As part of the Fellowship, Fellows from 10 Pacific Island Countries visited -health to explore how clinical governance is embedded across a large, complex health service.

Throughout the day, Fellows engaged with leaders and subject-matter experts in key areas, including clinical governance, patient experience, consumer engagement, patient safety, and risk management. Sessions also explored service improvement and the role of structured approaches to driving change within healthcare systems.

From understanding feedback and complaints management to partnering with consumers and applying incident and risk management frameworks, the visit provided a comprehensive view of how quality and safety are operationalised in practice.

Experiences like this are critical to the Fellowship - connecting theory with real-world application and supporting participants in adapting these approaches within their own healthcare settings across the Pacific.

With ongoing mentoring over the next 12 months, these insights will continue to be translated into meaningful, sustained impact. Our sincere thanks to Austin Health for hosting and supporting this valuable learning experience.

This Australia Awards Fellowship Program was delivered by AICG, a division of Health Education Australia Ltd (HEAL), and funded by the Australian Government Department of Foreign Affairs and Trade (DFAT), with support from the Pacific Community (SPC), a key regional partner in strengthening capability across Pacific health systems.

Read more about the fellowship: https://buff.ly/rKo9LjI

Board agendas are becoming more complex than ever.

Healthcare boards are expected to oversee quality, safety, financial performance, workforce pressures, digital transformation, regulatory compliance, and strategic risk, all while keeping patients and communities at the centre of decision-making.

This article explores the growing complexity of the board agenda and why effective clinical governance is essential to helping boards focus on what matters most. Strong governance enables better oversight, more informed decisions, and ultimately, better outcomes for the people health services exist to serve.

Read the article to explore how boards can navigate complexity while strengthening governance and accountability: https://buff.ly/vwjZs61

The complexity of the Board Agenda Access clinical governance resources, articles and tools through the Australasian Institute of Clinical Governance (AICG).

Have you heard about our next AICG Webinar? 📆

Artificial intelligence (AI) is now permeating into every corner of healthcare. While AI brings great potential to Improve care, it also comes with great risk – opaque algorithms, ethical dilemmas, safety concerns, blurred lines of accountability.

Effective AI clinical governance requires integration of risk-proportionate oversight, mandatory human accountability, and continuous lifecycle monitoring into existing healthcare quality and safety structures. It requires clear pre-deployment validation, transparency and explainability, and active clinician engagement rather than treating AI as standard information technology.

This webinar will outline how clinical governance should be operationalised in healthcare organisations.

Register to secure your place: https://buff.ly/FEFFZrw

How can healthcare organisations better listen to and learn from consumer experiences?

Care Opinion Australia is a platform that supports consumers to share their care experiences and enables organisations to use feedback as an opportunity for reflection, learning and improvement.

A useful resource for organisations looking to strengthen consumer partnerships and embed feedback into quality improvement approaches. Explore the resource: https://buff.ly/787N1ek

Care Opinion Australia - A Platform for Consumer Feedback and Organisational Learning Access clinical governance resources, articles and tools through the Australasian Institute of Clinical Governance (AICG).

Did you attend our latest webinar?

In this webinar, we explored the Registry of Senior Australians Outcome Monitoring System (ROSA OMS) and how it supports quality improvement, transparency and accountability across the aged care sector.

Hear from experts about how linked data can provide insights into outcomes for older Australians and support evidence-informed decision-making.

Watch the webinar recording: https://buff.ly/2e3NZfe

“Challenged us to look at clinical governance in a different light.”

Clinical governance is more than a set of processes; it’s about creating the culture, systems and practices that enable safer, higher-quality care.

The Applied Clinical Governance Workshop is designed to help healthcare professionals move beyond theory and explore how clinical governance can be applied in practice within their organisation.

Through interactive discussion and real-world examples, participants build the confidence to strengthen clinical governance approaches, identify opportunities for improvement and drive meaningful change.

Explore the Applied Clinical Governance Workshop: https://buff.ly/ljpTd83

HAVE YOU REGISTERED YET? ⏰

ROSA is a national multisectoral integrated data platform designed to monitor the health, service utilisation, medication use, mortality, and other important outcomes of people receiving aged care services in Australia.

ROSA’s efficient model leverages existing information, bringing together diverse national and state-based datasets throughout the country, to provide us with a whole picture of the ageing pathway.

The ROSA OMS is a quality and safety monitoring and benchmarking system designed to promote quality improvement, transparency, and accountability for the aged care sector.

Register to secure your place: https://buff.ly/0r3CPEa

The warning signs are often there long before a major healthcare failure occurs.

The challenge for healthcare leaders is recognising those signals, responding early, and creating systems where concerns are heard rather than overlooked.

Drawing on the lessons of the Ockenden Review, this article explores the critical role of clinical governance, organisational culture, and leadership in identifying risks before they become crises. It is a timely reminder that safe care depends not only on responding to incidents, but on listening, learning, and acting when the first signs emerge.

Read the article to explore what healthcare leaders can learn from the Ockenden Review: https://buff.ly/jsvtsCy

The Signals Were There: What Healthcare Leaders Can Learn from the Ockenden Review Access clinical governance resources, articles and tools through the Australasian Institute of Clinical Governance (AICG).