30/04/2024
IT Specialist
https://lnkd.in/gUYfiZ-V
IT Support Specialist (Certificate III or IV in IT) - Full-time Position
Shape the Future of Our Tech: IT Specialist
Do you thrive on building efficient systems and empowering teams?
We're seeking a passionate IT Specialist to join our dynamic team. You'll play a key role in developing our business setup, fine-tuning web tools, and building our team's capacity through training and mentorship.
This is more than just a tech role. This is a chance to:
Shape our digital landscape with innovative solutions.
Be a mentor – identify potential improvements and empower the team to reach new heights.
Continuously develop systems and staff, ensuring we stay ahead of the curve.
If you're a problem-solver with a passion for growth, we want to hear from you!
About the Role:
We are seeking a highly motivated and hands-on IT Support Specialist to join our team in Doncaster. We offer a technical skills-based opportunity ideal for someone with a Certificate III or IV in Information Technology and a passion for troubleshooting and problem-solving in a fast-paced environment.
Responsibilities:
Manage and maintain various IT systems, including:
Microsoft Suite (Word, Excel, PowerPoint, etc.)
Microsoft Office 365 (Intune, Email, Teams, SharePoint)
aXcelerate (Student Management Software)
Novacore (Compliance Document Management System)
Adobe Acrobat Pro DC
DocuSign
Dropbox
Toshiba Printers and Scanners
Xero accounting software
TeamViewer remote access tool
Canva design platform
Basic overview of the company website
Manage and maintain Apple devices:
300+ iPads enrolled in Apple Business Manager and Microsoft Intune
iPhones (to be specified)
Manage Windows laptops and desktops:
Set up and maintain hardware and software
Troubleshoot user issues and provide technical support
Provide on-site support to trainers:
Located in Melbourne, Dandenong, Geelong, and Shepparton
Travel to these locations is essential.
Provide support to staff:
Trainers
Support Staff
Admin Staff
Training and development:
Participate in company-provided training programs to enhance technical skills.
Assist with user training and support as needed.
Additional responsibilities:
Set up new users and equipment
Qualifications:
Certificate III or IV in Information Technology (or equivalent experience)
Strong working knowledge of Windows and macOS operating systems
Experience with Microsoft Office Suite and extensive troubleshooting skills
Ability to learn quickly and adapt to new technologies
Excellent communication and interpersonal skills
Excellent problem-solving and analytical skills
Ability to work independently and as part of a team
Highly motivated and detail-oriented with a focus on customer service
A hands-on, technical role for those who thrive in a fast-paced environment.
Opportunity to learn and grow through on-the-job training and development programs.
Be part of a supportive and collaborative team.
