05/09/2026
This is one of my favourite business stories because it is funny and painfully accurate.
A man walks into a pet store looking for a toy for his dog and asks the owner whether dogs actually enjoy these toys. The owner says, in effect, “I’ve never sold a dog toy to a dog.”
That is the whole lesson.
The end user is not always the buyer. And so many experts stay stuck because they keep selling to the wrong person in the chain. They talk to the user, the admin, the gatekeeper, the person evaluating, the person with opinions but no authority — and then they wonder why the conversation goes nowhere or the value keeps shrinking.
If you sell to someone who can only assess effort, you will sound tactical. If you sell to the person who owns the result, your value becomes easier to understand.
So the question is not only: who has the problem?
It is also: who feels the cost, controls the investment, and cares about the outcome enough to move?
Because sometimes the product is for the dog.
But the sale is still to the human.
DM BUYER if you want more on selling to the right decision-maker.
Where do you see people get stuck most often: selling to the user instead of the buyer, or talking features instead of outcomes?