13/08/2026
It is great to see pest management businesses seeking to grow and training up new technicians.
Training a new technician in your business is a huge undertaking and it must be done right to achieve the best outcomes for your business.
You know that I believe most of a technicians training happens in the field under the direction of a workplace trainer / mentor, and there can be massive differences between the training a technician receives from business to business.
We don't want to to tell you how to train your technician, but feel we may be able to provide some guidance with your journey.
I thought I might share some thoughts that we take very seriously and strongly urge you to consider.
The Goal of Workplace Training
The goal of workplace instruction is not simply to complete today’s job faster.
The goal is to develop a safe, confident and capable pest management technician who can explain their decisions, follow workplace procedures and progressively perform tasks with less direction.
ProTrain Trainer Tips
Explain why before how. Adults learn more effectively when they understand why a task matters before learning how to perform it.
Coach — don’t rescue. Allow learners to think through problems and develop solutions. Step in when required for safety or to prevent significant error.
Ask more questions. Instead of asking “Do you understand?”, ask the trainee to explain why a particular step or decision is required.
Praise specific behaviours. Recognise what the trainee did well and explain why that behaviour supports safe and effective pest management.
Common Trainer Mistakes
• Talking too much instead of observing learner practice.
• Demonstrating too quickly.
• Forgetting to explain why the task matters.
• Assuming understanding without asking the learner to explain.
• Taking over too early instead of coaching through the issue.
• Ignoring learner questions.
• Focusing only on task completion rather than safe, independent performance.
• Forgetting to provide specific positive feedback.
Remember
Your aim as a workplace trainer is to develop a technician who can think, decide and work safely — not simply imitate you.