02/12/2020
How To Generate Customer Testimonials On Autopilot 😮
Ecommerce brand owners! Are you struggling to generate enough customer testimonials? Tired of the inconsistency and amount of work you have to put in to get them? Read on, I have a solution for you…
Alright so before I start - why are customer testimonials so important these days in ecommerce?
Well, you're trying to sell your product to people who may have not heard about your brand before.
Do you often buy stuff on the internet without checking reviews and testimonials first?
Probably not…
Depending on your prices, your customers may need A LOT of time and convincing to buy your stuff.
Written reviews are awesome, but because they have been abused by so many people who just faked them, people are trusting them less.
The solution? Video testimonials.
It's much harder to fake a video testimonial. Yes, you can pay someone to do a testimonial for you, but people will be able to tell something’s off.
Okay so how do you get video testimonials on autopilot? Let me give you some tips!
1️⃣ First, make sure you have a post purchase email sequence that you send to customers 1-2 weeks after they purchase. They have to have enough time to start seeing results from using your product.
Then, simply ask them if they're happy with their purchase and if yes, ask them to send you a video testimonial in exchange for a store voucher or a coupon!
Many people will be happy to do it if you phrase everything in a nice way.
This is a good way, but it's not the best...
There's one other really good strategy.
It's called a cash back program.
Essentially, you tell people that “hey, if you buy our product and get results, we will give you X amount of your money back in exchange for a video testimonial”.
If you want, you can also give them more free product. It's always better to give people more of your stuff than to give them money, but it's good to offer 2 choices.
Create a page in your store, list all the criteria, the things they need to supply, the email address where they email their videos, and that's it!
It's also a good idea to provide people with a list of things you want them to say. It always takes some of the pressure off their shoulders. They don't have to think about what to say. They just say it!
By using this simple process, our clients regularly generate video testimonials on autopilot… ✈️
What's cool is that no action is required to keep them coming!
Got any questions? Let me know in the comments below 👇🏼