Talent Capital Institute

21/09/2026

Our partners Noble Manhattan Coaching Ndola have something exciting going on....Join in on the conversation!

7 DAYS TO GO!

We’re officially a few days away from Embracing Change with James Mutungu Chiwala.

Join us for a practical conversation on navigating change, managing transition and leading yourself and others through uncertainty.

Saturday, 26 September 2026
9:00 AM – 11:00 AM CAT
Online via Zoom
Registration: K100 only
Payment via Airtel Money
0974265281

For enquiries: 0770419500
[email protected]

Secure your place and join the conversation.

17/08/2026

We’re hiring at Highcroft Properties.

We’re looking for a reliable, street-smart Driver / Assistant based in Ndola who can provide driving support while also assisting with day-to-day administrative and business tasks.

The ideal candidate should be organised, trustworthy, computer literate and comfortable taking initiative and working with limited supervision.

Key requirements include:

• Business-related Certificate / Diploma
• Valid and clean driving licence
• Good spoken and written English
• Computer literacy and report writing skills
• Basic accounting skills
• Ability to handle ZRA tax return submissions
• Business development skills
• Must reside in Ndola

If you know someone who would be a good fit, please share this opportunity with them.

Interested and qualified candidates can send their CV via WhatsApp to 0770419500 or email [email protected]

04/08/2026

When people hear the word "sales", they often think about persuasion or convincing someone to buy. But some of the best sales conversations don't feel like selling at all.

They start with listening to the customer, understanding what they need and asking the right questions. From there, you can recommend a solution that genuinely makes sense for them.

For small businesses, this matters because your sales opportunities aren't limited to the person with "sales" in their job title.

Pro - Tip: Anyone who interacts with a customer has an opportunity to build trust, identify a need and influence whether that customer chooses to buy, return or recommend your business.

That's why I believe sales skills should extend beyond the sales function. When your team understands how to turn everyday customer conversations into meaningful interactions, you create more opportunities for growth without resorting to pushy selling.

Great service creates great sales.

We're helping SMEs grow through better service, stronger sales and high-performing teams.

Call 0770419500 for a consultation or
Email : [email protected]
Check out our website: www.tcizm.co.za

31/07/2026

Great service doesn't happen by chance.

One of the biggest misconceptions in business is that excellent customer service is simply a matter of hiring the right people.

In reality, even the most enthusiastic employee needs guidance, coaching and clear expectations.

Every interaction your team has with a customer either strengthens or weakens your reputation.

One poor experience can cost you a customer.

One exceptional experience can create a loyal advocate who recommends your business to others.

The question isn't whether customer service matters.

The real question is:

Have you clearly defined what great service looks like in your business?

Businesses that consistently deliver outstanding service don't leave it to chance.

They build it into their culture.

At Talent Capital Institute, we work with SMEs to strengthen customer service, develop confident teams and create customer experiences that support long-term business growth.

Helping SMEs grow through better service, stronger sales and high-performing teams.

+260 770 419 500
[email protected]
tcizm.co.za

29/07/2026

Is your team helping your business grow or holding it back?

One of the biggest misconceptions I see among small business owners is believing poor customer service or inconsistent performance means employees don't care!

In many cases, that's not the issue at all.

People can only perform at the level they've been developed.

If your business is experiencing any of these signs:

• Customers rarely return
• Staff wait to be told what to do
• Sales conversations end too quickly
• Complaints aren't handled well
• Service levels vary from one employee to another

…it may not be a people problem.

It may be a development opportunity.

The encouraging news is that these are practical skills that can be learned, practised and improved.

At Talent Capital Institute, we've created the SME Growth Workshop to help service-based businesses build stronger customer service, stronger sales and high-performing teams.

If you're ready to invest in your people and grow your business, I'd be happy to have a conversation.

+260 770 419 500
[email protected]
tcizm.co.za

20/03/2026

What makes a team truly work? Not just skill. Not just structure. TRUST.

Join us for an engaging virtual conversation on:

The Trust Factor in Teams :
How Coaching, Alignment, and Psychological Safety Build Stronger Teams

With Priscilla Jere, a seasoned coach and leadership facilitator bringing real world insight into building effective teams.

How to attend
1. Register using the link below
2. Make payment to confirm your seat
3. You will receive the Zoom link after payment

Fee: K100

Register here:

https://forms.gle/hP9TmH2VfbbQPbX8A

Limited spaces available!

We are here to help you kick start your personal and professional development. We offer a number of short courses in various subjects, as well as professional coaching services. Get in touch for more info...

26/09/2025

Exciting news for Ndola!

I’m thrilled to officially announce the launch of the Coaching Support Group – Ndola, under the banner of Noble Manhattan Coaching Ltd.

This group will be a space for:

✔️Coaches, aspiring coaches, and anyone passionate about personal growth
✔️Access to coaching practice, mastermind sessions, and peer learning
✔️Monthly talks, workshops, and networking opportunities
✔️Raising awareness of the value of coaching in our community

Our mission is simple: to support, connect, and empower individuals through coaching and shared experiences.

If you’re a coach, student coach, aspiring coach or simply someone interested in personal and professional development, we would love to have you join us on this journey. Look out for our first meeting in November happening in Ndola!

“Together, we will either find a way or make one”

Thank you to Gerard O'Donovan and Anita Byoma for your support in making this happen!

18/06/2025

Zelelapi Kaemba recently featured on the Corporate-Compass podcast in a powerful conversation with the host, Chilekwa Bwanali Chilekwa. She shared insights from her journey as a trainer, facilitator, and coach touching on personal growth, business, coaching, and life.

Zelelapi spoke about the lessons that continue to shape how she shows up for her clients, her business, and herself.

Listen in and enjoy the episode as much as she enjoyed recording it.

Listen to the full episode here 👇

https://lnkd.in/dUAKHDy2

Zelelapi Kaemba shares on taking the risk of starting Talent Capital Institute and covid hitting at the same time,the adjustment of the business model and the mental resilience to keep going.

Listen to the full episode here👇🏾
https://www.buzzsprout.com/2361799/share

18/06/2025

Join us in congratulating our founder Zelelapi Kaemba who has partnered with Noble Manhattan Coaching Ltd. in an exciting venture. Here is what she had to say :

''I'm excited to share that I've stepped into a new role as Coaching Support Group President – Ndola, Zambia with Noble Manhattan Coaching Ltd. one of the world’s leading coach training organizations, founded in 1993.

This opportunity allows me to lead and grow a community of coaches, leaders, and learners who believe in the power of coaching to transform people and organizations.

Through Noble Manhattan, you can gain globally recognized coach training and professional accreditation.

Interested in joining my coaching support group or learning more? Let’s connect. DM me, call or WhatsApp on 0770419500 or email [email protected]

Together, let’s build a stronger coaching culture in Zambia.''

18/06/2025

Listen to the full episode here:

https://www.buzzsprout.com/2361799/share