20/10/2023
Control room operators in South Africa face a unique challenge: communicating in English, often their second language, while managing a complex and stressful communication chain. But don't worry, there are steps you can take to address day-to-day communication issues.
Step 1: Identify the communication problem
Step 2: Plan a training intervention for your operators
Step 3: Create a culture of communication
Step 4: Consider seeking outside help
By following these steps, you can help your team overcome language barriers and improve communication in your control room.
Remember that time that you were involved in an emergency. You witnessed a car accident, or your neighbour’s house was on fire, or an intruder was attempting to break into your house. Hands shaking, you reached for your phone and dialed a number. A concerned control room operator took your call an...