05/14/2015
We are now hiring for a Computer / Network Support Technician:
Main responsibility is to provide technical support to the computer and network operations. This includes initially receiving service requests from users either online or by telephone and diagnosing and repairing the problem until it is resolved. It also involves updating the ticketing system by creating a service order and entering the details of the incident such as the customer name, the application/program affected, the root cause of the incident, etc. This job requires excellent analytical and communication skills, ability to multi-task due to simultaneous service requests in some instances, high tolerance to stress and agility in a fast-paced environment. They work in both an office environment and at customer sites; therefore a good driving history is required. They interact mostly with computer systems and users.
Responsibilities include, but are not limited to:
-Answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in person requests for assistance from users experiencing technical problems.
-Respond to technical issues as they arise.
-Provide continuous status information/service order updates to ensure customer satisfaction.
-Initiate customer contact, escalate to appropriate parties and resolve incidents.
Please submit resumes to [email protected] or call us at (770)867-1777 to set up an interview.
