You Got Help with Eliot

02/21/2024

Thanks to Deanne in Rancho Cucamonga for her clientship today! Glad we could resolve her concerns with her :

Internet browser
Computer clean and speed-up

02/08/2024

Although tech devices like our phones can connect us to our family, friends, and coworkers, it can also be very frustrating when we feel stopped from doing what matters to us because of a problem or issue.

You Got Help with Eliot is all about equipping you to stay on top of your personal goals and priorities. You'll be guided through how your devices should function, what can go wrong, and how to get them working the way you need!

Reach out via text, email, or even right here on Facebook via Messenger at any time.

01/05/2024

Thanks to Judy in Riverside for her clientship today! Glad we could resolve her concerns with her :

Epson Printer
iPad

10/23/2023

"Well, it isn't working right now, I'll have show you later." ⌚
"Do you know how to work with... ?" 🤔
"I can't figure out how to..." 🤦

How many times have you heard someone else say these things about their phone or computer?

Now, you can do something about it! If you take about 60 seconds or less to fill out the below YouGotHelp referral form for someone you know and care about, each referral gets their first tech assistance experience with me for FREE. 💵🚫

I'm confident I can understand their needs, what the problem is, and how to help them towards a better outcome. But if it doesn't work out, they won't lose out money on trying a new service.

So hover your mouse over the image below and just click to immediately let me know how I can reach out to them and get to know their needs!

(By the way.. after your first 3 successful referrals, you'll win a $25 gift card 🎁 of your choosing.)

10/20/2023

YouGotHelp (YGH) is a knowledgeable and personal tech assistance service aimed at solving and empowering people’s home technology problems.

My name is Eliot, and I started YGH as a way to help people stop feeling so frustrated with their phones, laptops, and other home devices.

I offer one-on-one problem solving visits, calls, or remote service. With years of experience as an engineer working for companies to bring high-tech computer, networking, and software solutions, I have a strong understanding of how to solve problems even under unfamiliar circumstances.

I also have a personal touch in connecting with people to understand your priorities, goals, and unique struggles. I previously served on an IT support team for my university that handled a client base of 8000 students and staff of all kinds of backgrounds. I'm also a dad to two great kids, and have a strong sense of responsibility and dedication.

If you are looking for a trustworthy (references available) and professional experience, I would love to be your go-to service partner for tech problems big and small.

Because I have low overhead, I can provide you high-quality work at competitive and affordable cost. I also have a warranty and refund policy.

Below is an estimate sheet of my rates for commonly requested assistance (service/consultation only):

Best Computer Recommendation: $50
New Computer, Printer, or Phone Setup: $100
Existing Device Troubleshooting: $50 (quick solutions) to $100 (complex solutions)
Computer Virus/Malware Rescue: $100
Home Internet Improvement Plan: $25

(Psst: Friends and family have a lifetime 50% off!)

As tech problems usually go, it can be hard to predict or even understand what the problem is right away. For that reason, my services are flexible and customizable to your specific situation. While outcomes are never guaranteed, your client satisfaction and repeat business is top priority for me!

For more information, please contact me, and I will get back to you with my availability!

Thank you, and remember: with Eliot, YouGotHelp!💪

10/19/2023

YouGotHelp is back after a brief period of, well, life! Kids are growing and there's homework to be helped with. But as we approach the holiday season, it's even more important for people to have a trusted resource to turn to: with me, Eliot, you can bring your tech problems big and small for expert assistance, advice, and training!

Do you have an idea to give a new tablet, phone, or computer to a loved one? I can help you find the perfect product suited to your needs and tastes. Here's a holiday special that'll warm you right up! 🎉

Just like our page, follow for updates, and comment below to get 50% off of this service (normally $50)! 🎁

07/24/2023

Monday’s free tech tip:”How Smart Your TV Can Be!” with YouGotHelp:

So what is a Smart TV? With how “smart” everything is, from phones to refrigerators and even toasters (yes, $350 toasters with a screen!), we can often be left feeling overwhelmed and not so smart ourselves.

Here to help demystify technology like this, today YouGotHelp briefly presents 1.) How a Smart TV works and 2.) Popular products in this category.

1.) Smart TVs are essentially ones that display content streamed digitally from the internet. Unlike traditional cable that has to be delivered from a provider through your neighborhood or satellite through your walls, into your living room and into a video box, modern streaming is done over Wi-Fi.

As a result, your access can include movies, shows, YouTube, and even regular channels all on demand! This is where you access platforms like Netflix and Hulu.

To deliver such content, your streaming hardware can either be built into your TV from the factory (officially marketed as a Smart TV and requires no extra accessories) or sold separately as something you can plug into your existing regular TV.

2.) Popular streaming devices include Amazon Firestick, Roku and Apple TV boxes, or Google Chromecast plugs. These devices can be powered via a wall socket or USB, connect to your Wi-Fi, and then feed display to your screen.

So you buy the streaming device, set it up, and sometimes pay a monthly subscription for access.

There are many more detailed reviews comparing each streaming device by price, features, and ease of use. While we won’t get into this today, a good rule of thumb is to expect to pay up-front about $30 or so dollars for the basic stuff, and more than $100 for the premium Apple stuff. Additionally, most devices and their streaming capabilities can be controlled by corresponding apps on your smartphone.

If you have a struggle with your existing Smart TV, or want to enhance your home entertainment experience by upgrading from your regular set, comment below right on this post today! Thanks for reading!

07/21/2023

Welcome to Thursday’s “PC Parts and Picks” with YouGotHelp!

Today’s pick is a topic close to my own heart, as it deals with computer usage comfort and ergonomics. If you suffer from wrist discomfort while using a mouse, be sure to read on!

At my own office desk, I frequently experienced pain on my wrist where I rest my hand to use the mouse. After hours of being in the same position, a pressure sore can begin to develop, due to compression of skin, blood vessels, muscles and nerves against the bone in a single spot. Depending on your desk set up, it may be the case that your elbow doesn’t have anywhere to rest, and so the weight of your entire arm is held up by this one spot. Ouch!

Many mousepads serve only the function of providing a flat and smooth surface. This ensures the mouse works, but does nothing for the benefit of one’s hand.

Cushioned mousepads contain a raised and squishy material inside, often around the wrist area. This spreads the pressure more evenly around the larger base area of your hand, reducing the severity and likelihood of developing a pressure sore.

Not all cushioned wristpads are up to the task however. Especially when you are shopping online, it can be difficult to judge purely from the pictures and reviews if the product will truly feel as comfortable as you expect.

From personal experience, many wrist pads are made from cheap material, both with the outside lining that will fray and separate, and on the inside cushion that degrades and breaks down.

While these will last you a short period, it can be frustrating to be stuck with a product that is falling apart.

Once I found a high-quality cushioned mousepad that really supported my wrist and had a construction that withstood daily usage, I have relied on it since to help get me through my workday comfortably. It is a great benefit to be able to focus on my tasks and not get distracted by hand pain!

The product in question is made by Loftmat, which produces various sizes and configurations of cushioned wrist rests for mouse and keyboard.

You can find one here at Amazon:
https://amzn.to/3pZRg31

Or at their main website that has other variations:
https://loftmat.com/

If you have any questions or feedback about this PC Parts and Pick, comment right here on this post!

(YouGotHelp may earn a portion of product recommendations sales, and works to bring you the best on the market.)

This Version 2 model improves upon our old fabrics and provides new compatibility with all mice types, and provides a very durable, non-snagging and non-pilling surface. Loftmat Mouse Pads are built for all day comfort and are nothing like the mainstream mouse pads that have been sold for decades...

07/07/2023

YouGotHelp’s weekly Post: “What’s Next with Alexa” on Fridays!

Today’s topic is about 3 neat Alexa features you may not know about, and could come in quite handy!

1.) Guard Mode: “Alexa, enable / disable Guard Mode”

Guard mode is a security feature that listens for abnormal noises like shattering glass to determine a potential intrusion into your home. When you leave for a trip, add peace of mind into your existing home security system by receiving notifications when such alerts are triggered.

2.) Whisper to Alexa: When it’s quiet around the house, such as night time and others are sleeping, you can whisper to Alexa and she will recognize this by whispering in response. While you can accomplish a similar effect by lowering the volume instead, this is quicker, and you can immediately get her to speak normally again by speaking normally as well!

3.) “Alexa, speak slower / faster”: If you have trouble understanding Alexa because of the speed of her voice, you can ask her to speak slower or faster. Slower helps her annunciate more and gives you more time to comprehend her responses. Meanwhile, if you feel impatient during one of her long responses, you can move things along by speeding her up.

If you have any questions about the Alexa devices in your home, you can comment right here on this post!

07/06/2023

YouGotHelp is “Your Printer Pal”: a weekly Thursday post!

Printers are still highly relevant in the digital age: people seem to just prefer paper in many circumstances!

Whether used for advertising flyers to let people know about your local events, or to hand-sign important legal and work documents, printers are at the center of nearly every office at home and at work.

There are 3 primary ways we connect to printers: via USB plug, Ethernet plug, or Wi-Fi. In this quick post, we’ll explore the differences:

USB: USB is one of the most common device plugs you’ll find! They come in various plug types and lengths, but for printers are generally used to directly connect to one computer.

Ethernet: A plug used for internet connections, this method is common for offices that use many printers. That way, these printers don’t have to be tied down to each individual computer. Instead, everyone can print to a common area.

Wi-Fi: Similar to Ethernet, this method of wirelessly connecting to printers allows for many people to connect. In fact, this method can also allow for folks to print documents directly from their phones if connected to the same network! Also, it makes it easier for to manage as it involves less cables to organize and worry about.

If you have questions or issues with your printer, reach out to YouGotHelp right here on this Facebook post!