UCF IT Support Center

Currently, Webcourses@UCF is unavailable. UCF IT is aware of this issue and is presently working with WebCourses Support to investigate with urgency to resolve it as soon as possible. However, at this time, there is no estimated time of resolution. If you have any questions or need further assistance in the meantime, please contact the UCF IT Support Center directly at 407-823-5117 or it.ucf.edu. You can also sign up to receive outage notifications via email and text message at https://status.ucf.edu. .

Currently, we are experiencing intermittent Microsoft Teams audio issues on external calls, which may impact your ability to make outgoing or receive incoming calls. UCF IT is aware of this issue, and Microsoft is working on their end to resolve it as soon as possible. However, at this time, there is no estimated time of resolution. If you have any questions or need further assistance in the meantime, please contact the UCF IT Support Center directly at 407-823-5117 or it.ucf.edu. You can also sign up to receive outage notifications via email and text message at https://status.ucf.edu. .

Hello, Knights!

Just as a reminder, residents in the Northview housing community on campus receive their internet services directly from Spectrum. If you are a Northview resident and need assistance with your wired or wireless internet in your dorm, please contact Spectrum directly at 1-866-309-EASY (3279). More information about this can be found at https://www.housing.ucf.edu/residents/services/ .

If you have any questions and/or concerns regarding this information, or if you require additional assistance in the meantime, please contact the UCF IT Support Center directly at 407-823-5117 or it.ucf.edu, and we will be happy to help. .

Hello, Knights!

At your earliest convenience, please take a moment to review the following Knowledge Base (KB) article containing helpful information regarding the new process for deprovisioning access to UCF Email for students, faculty, and staff upon their departure from the university, which will take effect beginning tomorrow (Friday, October 4, 2024):

https://ucf.service-now.com/ucfit?id=kb_article_view&table=kb_knowledge&sys_kb_id=3e04d3c81b645290f31397da234bcb23&spa=1

If you have any questions and/or concerns pertaining to this information, or if you require additional assistance in the meantime, please contact the UCF IT Support Center directly at 407-823-5117 or it.ucf.edu, and we will be happy to help. .

ucf.service-now.com

Currently, we are experiencing university-wide network connectivity issues across UCF’s campuses that are affecting network performance for students, faculty, staff, guests, and UCFdotCom customers, which may impact your ability to connect to the internet in these locations. UCF IT is aware of this issue and is working with vendor support to resolve it as soon as possible. However, at this time, there is no estimated time of resolution. UCF IT will continue monitoring to determine the root cause. If you have any questions or need further assistance in the meantime, please contact the UCF IT Support Center directly at 407-823-5117 or it.ucf.edu. You can also sign up to receive outage notifications via email and text message at https://status.ucf.edu. .

Currently, we are experiencing intermittent network connectivity issues on multiple UCF remote campuses, including the UCF Health Quadrangle, Valencia Osceola, Seminole State, and Palm Bay campuses, which may impact your ability to connect to the internet in these locations. UCF IT is aware of this issue and is working to resolve it as soon as possible. However, at this time, there is no estimated time of resolution. If you have any questions or need further assistance in the meantime, please contact the UCF IT Support Center directly at 407-823-5117 or it.ucf.edu. You can also sign up to receive outage notifications via email and text message at https://status.ucf.edu. .

Hello, Knights! In anticipation of the upcoming Faculty and Staff transition from DUO MFA over to Microsoft Authenticator on March 4, 2024, UCF IT has created the below guide highlighting some helpful tips and information on what do and how to get started!

For more details regarding this transition and the projected timeline, please visit go.ucf.edu/MFA2024.

As always, if you have any questions, or if you need further assistance, please contact the UCF IT Support Center directly at 407-823-5117 or it.ucf.edu. .

Good morning, Knights! Just a reminder: As of February 4, 2024, the familiar black and gold UCF Federated Identity login page has a new look! The new Single Sign On (SSO) page that you see when logging into websites such as the My UCF Portal (my.ucf.edu) will now prompt you to sign in with your [email protected] over an updated background image of The UCF Alumni statue. Make sure to sign in using your [email protected] and your NID password, as this is the new SSO login format. If you have any questions regarding the new SSO login screen or sign-in process, or if you need further assistance with login in the meantime, please contact the UCF IT Support Center directly at 407-823-5117 or it.ucf.edu. You can also sign up to receive outage notifications via email and text message at https://status.ucf.edu. .

Currently, UCF IT is investigating a Microsoft Teams issue whereby users may experience intermittent connection issues, latency, or may have missing messages while using Microsoft Teams. UCF IT is aware of this issue and is working to resolve it as soon as possible. However, at this time, there is no estimated time of resolution. If you have any questions or need further assistance in the meantime, please contact the UCF IT Support Center directly at 407-823-5117 or it.ucf.edu. You can also sign up to receive outage notifications via email and text message at https://status.ucf.edu. .

UCF IT is aware of an issue that is currently impacting NID email access for students who graduated in the Spring 2023 semester and is actively working towards resolving it promptly. Per UCF policy, graduates are granted email access for up to one year after graduation. We understand the importance of continued access to your university email post-graduation and are dedicated to restoring this service for you as soon as possible. However, at this time, there is no estimated time of resolution. If you have any questions or need further assistance in the meantime, please contact the UCF IT Support Center directly at 407-823-5117 or it.ucf.edu. You can also sign up to receive outage notifications via email and text message at https://status.ucf.edu. .

Currently, Spectrum is reporting degraded service across UCF’s Main Campus due to hardware failure, which may impact your Spectrum services in that location. UCF IT is aware of this issue and is working to resolve it as soon as possible. Spectrum technicians are on-site troubleshooting presently, and we are reportedly seeing improvements in service across campus and will continue to monitor. However, at this time, there is no estimated time of resolution. If you have any questions or need further assistance in the meantime, please contact the UCF IT Support Center directly at 407-823-5117 or it.ucf.edu. You can also sign up to receive outage notifications via email and text message at https://status.ucf.edu. .