The Help Desk provides technical support to the students, faculty and staff of Stephen F. Austin State University. We are located in the Steen Library.
We provide telephone help desk support to most of the campus as well as provide free computer repair for the computers belonging to the students of the university. Our hours are 8am to 8pm Monday through Friday during the Spring and Fall semesters. Our hours are the same during the Maymester and summer session except that we close at 5pm on Fridays.
05/22/2026
Beginning at 8:00 a.m. and ending at approximately 7 p.m. on Saturday, May 23, 2026, Banner Admin and Self-Service Banner will be unavailable due to maintenance. Additional information can be found here - https://help.sfasu.edu/TDClient/2027/Portal/KB/Article/173184/Banner-Maintenance-Scheduled-Outage-from-8-a-m-to-7-p-m-Saturday-May-23-2026
05/08/2026
Beginning at 8:00 a.m. and ending approximately 10:00 a.m. on Saturday May 9th, 2026 users may experience brief interruptions (up to 30 minutes) to some services. Additional details can be found here - https://help.sfasu.edu/TDClient/2027/Portal/KB/ArticleDet?ID=172975
05/06/2026
Information Technology Services (ITS) will be hosting two upcoming sessions (May 6 and 7 from 3pm to 5pm) to assist faculty and staff who are planning to travel internationally and need to prepare their university-issued or personal devices for secure access to SFA resources. Additional information can be found here -
International Travel Device Preparation Sessions – May 6 & 7, 2026 Information Technology Services (ITS) will be hosting two upcoming sessions to assist faculty and staff who are planning to travel internationally and need to prepare their university-issued or personal devices for secure access to SFA resources.
04/17/2026
Beginning at 8:00 a.m. and ending at approximately 7 p.m. on Saturday, April 18, 2026, Banner Admin and Self-Service Banner will be unavailable due to maintenance. Additional information can be found here - https://help.sfasu.edu/TDClient/2027/Portal/KB/ArticleDet?ID=172345
04/10/2026
Beginning at 8:00 a.m. and ending approximately 10:00 a.m. on Saturday April 11th, 2026 users may experience brief interruptions (up to 30 minutes) to the following some services. Additional information can be found here - https://help.sfasu.edu/TDClient/2027/Portal/KB/ArticleDet?ID=172179
03/26/2026
The Help Desk telephone system is current down. If you need to contact the Help Desk, please email us at [email protected].
03/20/2026
Beginning at 8:00 a.m. and ending at approximately 7 p.m. on Sunday, March 22, 2026, Banner Admin and Self-Service Banner will be unavailable due to maintenance. Additional information can be found here - https://help.sfasu.edu/TDClient/2027/Portal/KB/ArticleDet?ID=171609
03/16/2026
The ITS Information Security Office has been notified of an ongoing smishing campaign targeting employees across the UT System. These fraudulent text messages claim to provide updates about employee compensation and impersonate the UT System Office of Employee Benefits (OEB). Additional details can be found here - https://help.sfasu.edu/TDClient/2027/Portal/KB/ArticleDet?ID=171461
03/06/2026
Beginning at 8:00 a.m. and ending at approximately 10:00 a.m. on Saturday, March 07, 2026 users may experience brief interruptions (up to 30 minutes) to the some services. More information can be found here- https://help.sfasu.edu/TDClient/2027/Portal/KB/ArticleDet?ID=171272
03/04/2026
Update: The wireless issues have been resolved. If you continue to have problems connecting please contact the Help Desk at 936-468-4357.
We are currently experiencing wireless connectivity issues on campus. We are working on a resolutions and will post be posting updates.
| Monday | 8am - 8pm |
| Tuesday | 8am - 8pm |
| Wednesday | 8am - 8pm |
| Thursday | 8am - 8pm |
| Friday | 8am - 8pm |