07/15/2026
Common Questions that the Child Nutrition Department has received since transitioning to SchoolCafe.
Did my child's previous meal balance transfer? Yes! Balances from the 2025-2026 school year have been transferred to SchoolCafe. There is no longer any use for MySchoolBucks.
I'm having trouble with my SchoolCafe username or password. Can HCSD Child Nutrition help? Unfortunately, HCSD Child Nutrition cannot assist with SchoolCafe username, password, or account login issues. If you need help accessing your SchoolCafe account, please contact SchoolCafe Customer Support directly. The SchoolCafe website and mobile app are designed to be user-friendly and include options to reset your username or password if needed.
Where can I find my student ID? We have sent an email with that information. Please check your email or ask your child. Students are very familiar with this number.
If you have not yet applied for free or reduced-price meals, check the email address you provided during student registration for an email with the subject: "Hancock Meal Application-Student Eligibility Notification". This email contains your student's 9-digit Student ID number, which you'll need to create your SchoolCafe account. Be sure to check your Spam/Junk folder if you don't see the email in your inbox.
If you have already submitted a meal application, you should have received an Eligibility Status Notification by email. If you've already created a SchoolCafe account, you can also view your student's eligibility status there.
If you have applied but have not received an Eligibility Status Notification, your student may not have been assigned a Student ID number yet. This is common for new students to the district, including incoming Kindergarten students. Once a Student ID number is assigned and received by HCSD Child Nutrition, your application will be processed and your eligibility status will be determined.
Other Frequently Asked Questions About SchoolCafe:
What happened to MySchoolBucks? MySchoolBucks is no longer available for HCSD school meal payments. All meal account management has moved to SchoolCafe.
What is SchoolCafe? SchoolCafe is HCSD's new online system where families can manage student meal accounts, make payments, complete meal applications, and more.
How do I create my SchoolCafe account?
Visit: https://www.schoolcafe.com/HANCOCKCOSDMS
Or download the SchoolCafe Family Hub app.
What can I do through SchoolCafe?
Add meal payments
Complete the 2026-2027 Free or Reduced-Price Meal Application
Set à la carte purchase restrictions
Transfer funds between students in the same household
Manage your student's meal account in one place
Can I complete a meal application if my student is new to the district or an incoming Kindergartener? YES! Go ahead and submit the application. It will be placed on hold until your student is assigned a Student ID number. Once HCSD Child Nutrition receives the Student ID, your application will be processed.
Where can I complete the Free or Reduced-Price Meal Application? The 2026-2027 Free or Reduced-Price Meal Application is available online through SchoolCafe.
Need help? Contact HCSD Child Nutrition at [email protected].