Success Spoken Here

Put Your Teen on The Right Track
https://www.successspokenhere.com

In the News: This recent news article summarizes my book, Success Spoken Here, written to help teens get great jobs and succeed at work: https://www.successspokenhere.com/article_20220309.01.html

In the book, Success Spoken Here, I emphasize that the key to business success is customer success. For those that want to go deeper on the subject, this looks like a good read.

Dallas’ Joel Bines sizes up retailing in a new book, The Metail Economy Joel Bines has taken his years of experience consulting with retailers to strategize in a new book written from the lens of the customer. The MeTail...

Have you noticed that fast-food restaurant greetings have changed, and not for the better?

How NOT to Greet Customers For Starters, You Have to Say Something

I admire the look and feel of the Field Notes notebooks. So much so, I referenced their design when selecting the cover stock for the Success Spoken Here book.

Memo books Designs that inspired us.

Reading With Your Teens—for More Impact.
How a Checklist Will Stimulate Interaction and Growth

The most common thing I hear from adults is "kids today have no work ethic". My primary response to that is, "so I have observed". Watching young people flounder in their roles--often because of apparent poor training--is a big reason I wrote the book.

But, how do you get your teen to read a book about working--which takes work on their part--and help them get more out of it?

THE POWER OF THE CHECKLIST: One approach is the typical strategy for accomplishing almost any large project: break it down into smaller pieces. Another approach is for parents to read the book themselves, separately, as their teens read it as well. This way, they can both discuss the content together and apply it to their own shared circumstances.

More: https://www.successspokenhere.com/article_20220201.01.html

How Teenagers Benefit by Working with Customers Directly: They Build Communication Skills and Learn to Help Others

In school kids are taught the three-Rs, reading, writing and arithmetic. But if they fail to develop a few other key life skills they may crucially limit themselves going forward.

These other key skills are speaking, listening, conversing and helping others.

When high schoolers take jobs that do not involve working with customers directly, such as warehouse or construction work, they deprive themselves the opportunity of honing their interpersonal dexterity. While all work has merit, and no one should stay in a job that is a bad fit if they have a choice, a great time for teens to exercise and develop their people skills is during this formative period of their lives.

Meanwhile, companies exist to help customers succeed and they covet employees able to help them do just that. Although some companies thrive today with algorithms, apps, automated kiosks and websites, many still need talented employees.

Consumers in many market categories have complex problems and need attentive, capable assistance. Many customers need human employees able to listen to them, consider their needs, and help them formulate solutions.

Companies serving such customers need well-rounded employees. It is not enough to be just a good listener, or a good speaker. Nor is it sufficient to be knowledgeable about a subject. Knowledge without the skills to put it to use and share it with others is of little value to these employers. What they need is employees with a combination of all of these skills. And there is little better way to develop them than working with customers directly.

Of course, long term, not all teens will necessarily aspire to stay in retail-type customer-facing roles. But these skills—listening, speaking, conversing, and problem solving—will be useful in many types of careers. Teens aspiring to become doctors, lawyers—even astronauts—will benefit from having strong interpersonal capabilities in their career toolbox.

Building communications skills and learning to help others are important reasons to encourage your teens to, at least, consider spending a summer in a customer-facing role. If they are considering a more isolating position, you may want to talk to them about the important skills they could fail to develop fully by taking it. Customer-facing experience should help them build a strong working foundation, regardless of the direction they choose later in life.

–Greg Kagay

https://www.successspokenhere.com/article_20220125.01.html

How Teenagers Benefit by Working with Customers Directly They Build Communication Skills and Learn to Help Others

Key working age labor participation here is now lower than Europe. “In­stead of stig­ma­tizing low-skill jobs, we would do bet­ter to stig­matize idle­ness, es­pe­cially among men.”

Opinion | The Underside of the ‘Great Resignation’ The trend toward idleness has been years in the making, says the author of ‘Men Without Work.’ That’s an ill omen for the economy and the culture.

Article: How to Helpfully Inform Dismissive Customers:

"I'm Just Browsing" is an Invitation, Not a Brush-Off | Success Spoken Here Article: You Can do Much Better than

Talking to Teens About...Working: Have you had the talk with your teen? Not that talk. The one about getting a job.

successspokenhere.com

If you would like to read an excerpt from Success Spoken Here, a great place to do so is at the Apple Books website. Material through most of Chapter 2 is presented, and Chapter 2 is where the book shifts into gear. Also, this book is compatible with Apple's family sharing, so up to five family members may share one purchase. Please take a look here:

‎Success Spoken Here ‎Business & Personal Finance · 2022