Center for Excellence in Service

High-performing marketing managers from four global firms met at the University of Maryland’s Robert H. Smith School of Business for Cohort Three of the Professional Services Leadership Initiative (PSLI). This two-session program is organized by the Center for Excellence in Service and the Office of Executive Programs at Smith. Founding partners of the PSLI are Randstad, one of the world’s premier staffing companies; JLL, the global real estate brokerage firm; T. RowePrice, the international investment management firm; and PwC, a worldwide leader in consulting services.

Last summer, academic experts and business leaders from countries around the world gathered in San Jose, California for the 24th Annual Frontiers in Service Conference, hosted and sponsored by IBM, Cisco Systems, and the Lucas Graduate School of Business at San Jose University. Conference attendees had the opportunity to present their research on a variety of cross-functional topics and attend a pre-conference doctoral consortium organized by the AMA SERVSIG. Last year’s event sponsors included the American Marketing Association SERVSIG, INFORMS Service Science Section, and the University of Maryland’s Center for Excellence in Service.

The 23nd Annual Frontiers in Service Conference was hosted by the School of Business Administration at the University of Miami in June 26-29, 2014. The Frontiers in Service Conference, sponsored in 2014 by the American Marketing Association SERVSIG, INFORMS Service Science Section, the University of Maryland’s Center for Excellence in Service, and the University of Miami’s Center for International Business Education and Research, is the world’s leading annual conference on service research and management.

The Society for Marketing Professional Services, October 16-18 and November 14-15, 2013.

The Society for Marketing Professional Services, October 16-18 and November 14-15, 2013.

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