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Multi-Dimensional Leadership & High Performance Coaching

04/29/2026

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10/11/2024

Iโ€™ve been in glasses or contact lenses since kindergarten.

My -11.00 prescription wins all sorts of prizes for terrible. Last week I was back at the eye doctor, squinting at those little letters, and the doctor asked if I could see the middle row.

My response: ๐ƒ๐ž๐Ÿ๐ข๐ง๐ž โ€œ๐ฌ๐ž๐ž.โ€

I could sort of make out the letters and could hazard a decent guess, but this was not my idea of โ€œseeing.โ€ ๐ˆ ๐ง๐ž๐ž๐๐ž๐ ๐ฆ๐จ๐ซ๐ž ๐œ๐ฅ๐š๐ซ๐ข๐ญ๐ฒ โ€” in her question, and in my vision.

๐‘ช๐‘ณ๐‘จ๐‘น๐‘ฐ๐‘ป๐’€ ๐‘ด๐‘จ๐‘ป๐‘ป๐‘ฌ๐‘น๐‘บ

๐Ÿ”น๐Ÿ”น๐Ÿ”น

๐’๐“๐Ž๐‘๐˜ ๐“๐ˆ๐Œ๐„

๐„๐ง๐ ๐จ๐Ÿ ๐ƒ๐š๐ฒ
Last year a client requested a reschedule. I let her know I could hold a specific time for her only until โ€œend of day.โ€ At 6pm I hadnโ€™t heard from her so I released the time. At 9pm she wrote to confirm, having just finished her shift in the emergency room (sheโ€™s a doctor.)

๐Ÿ—๐ฉ๐ฆ ๐ฐ๐š๐ฌ ๐‡๐„๐‘ ๐ž๐ง๐ ๐จ๐Ÿ ๐๐š๐ฒ, ๐Ÿ”๐ฉ๐ฆ ๐ฐ๐š๐ฌ ๐Œ๐ˆ๐๐„. She was upset, not just because I had released the time, but also because she felt like I didnโ€™t fully grasp (or respect) the long hours required in her demanding job.

I apologized for not being clearer โ€” this was on me and I learned an important lesson. ๐˜š๐˜ฉ๐˜ฆ identified where she had allowed our miscommunication to create a larger, unhelpful story in her mind. And a super valuable conversation followed.
______________

๐๐ž๐จ๐ฉ๐ฅ๐ž ๐“๐ข๐ฆ๐ž
My husband is a musician. In our early dating days I used to get so frustrated by his โ€œlooseโ€ understanding of time. Iโ€™d ask him how much longer he planned to practice before heโ€™d be done for the day. Heโ€™d say โ€œ2 hours.โ€ But then 2 hours would come and go and heโ€™d ๐˜ด๐˜ต๐˜ช๐˜ญ๐˜ญ ๐˜ฃ๐˜ฆ ๐˜ช๐˜ฏ ๐˜ต๐˜ฉ๐˜ฆ๐˜ณ๐˜ฆ, working away. ๐‘บ๐‘ถ ๐’‚๐’๐’๐’๐’š๐’Š๐’๐’ˆ!

*I* thought he didnโ€™t want to hang out with me. ๐˜๐˜ฆ was confused. (Because he ๐˜ข๐˜ญ๐˜ธ๐˜ข๐˜บ๐˜ด wants to hang out with me ๐Ÿ˜Š.) Turns out his โ€œ2 hoursโ€ didnโ€™t include practice breaks.

Once we figured this out, our agreement was that he would translate his practice time into what I call โ€œpeople time.โ€ Two hours practice time = 2 hours and 20 minutes โ€œpeople time.โ€ ______________

๐‡๐ž ๐๐จ๐ž๐ฌ๐งโ€™๐ญ ๐ฅ๐จ๐ฏ๐ž ๐ฆ๐ž
A client came into a recent session steaming mad. Her husband hadnโ€™t lived up to his agreement to have dinner ready when she got home at the end of the day. She'd come home exhausted, grumpy and starved. Pizza delivery was on its way, but running late. She was furious. ๐‘จ๐’๐’… ๐’”๐’‰๐’† ๐’˜๐’‚๐’” ๐’”๐’–๐’“๐’† ๐’•๐’‰๐’Š๐’” ๐’˜๐’‚๐’” ๐’‚ ๐’”๐’Š๐’ˆ๐’ ๐’๐’‡ ๐’‰๐’๐’˜ ๐’๐’Š๐’•๐’•๐’๐’† ๐’‰๐’† ๐’„๐’‚๐’“๐’†๐’….

I asked, โ€œWhen you made this agreement did you get really clear about what โ€œdinnerโ€ means? About what โ€œreadyโ€ means?โ€ She thought this was patently obvious โ€” until they had a followup conversation. She realized that her idea of dinner โ€” a gorgeous salad + lean protein + glass of wine, all ready and waiting on the dining table โ€” ๐ญ๐ก๐ข๐ฌ ๐ฐ๐š๐ฌ ๐š ๐ฏ๐ข๐ฌ๐ข๐จ๐ง ๐ข๐ง ๐ก๐ž๐ซ ๐ก๐ž๐š๐, ๐ง๐จ๐ญ ๐ฌ๐จ๐ฆ๐ž๐ญ๐ก๐ข๐ง๐  ๐ฌ๐ก๐ž ๐ก๐š๐ ๐š๐œ๐ญ๐ฎ๐š๐ฅ๐ฅ๐ฒ ๐ฌ๐š๐ข๐ ๐จ๐ฎ๐ญ ๐ฅ๐จ๐ฎ๐. (And also not realistic given his similarly demanding schedule.) They got clear and came to a new, more specific and more realistic agreement.
______________

๐…๐จ๐ฎ๐ซ - ๐™๐ž๐ซ๐จ - ๐™๐ž๐ซ๐จ
When a new client begins with we make a commitment to each other. Our sessions are often the ๐’๐’๐’๐’š ๐’•๐’Š๐’Ž๐’† on a client's busy calendar which is devoted purely to them โ€” we agree to honor this and to start on time. Then we get clear on what โ€œon timeโ€ actually means. Plus or minus 5 minutes? 10? ๐๐Ž๐๐„. We agree that for the purposes of our work, โ€œon timeโ€ means that a 4pm session begins when the computer clock says 4 - 0 - 0.

๐–๐ก๐ฒ? Because when a client starts to slip and arrive late, itโ€™s often a sign of other things slipping in their life, starting with the ability to prioritize their own needs. This gives us really valuable information, made possible only by our clear agreement.

๐Ÿ”น๐Ÿ”น๐Ÿ”น

๐’๐‹๐Ž๐–๐ˆ๐๐† ๐ƒ๐Ž๐–๐
๐’๐ฅ๐จ๐ฐ๐ข๐ง๐  ๐๐จ๐ฐ๐ง ๐ญ๐จ ๐ ๐ž๐ญ ๐œ๐ฅ๐ž๐š๐ซ ๐œ๐š๐ง ๐Ÿ๐ž๐ž๐ฅ ๐œ๐ฎ๐ฆ๐›๐ž๐ซ๐ฌ๐จ๐ฆ๐ž. ๐€๐ง๐ ๐ ๐ž๐ญ๐ญ๐ข๐ง๐  ๐œ๐ฅ๐ž๐š๐ซ, ๐ ๐ž๐ญ๐ญ๐ข๐ง๐  ๐ข๐ญ ๐ซ๐ข๐ ๐ก๐ญ, ๐Ÿ๐ซ๐จ๐ฆ ๐ญ๐ก๐ž ๐จ๐ฎ๐ญ๐ฌ๐ž๐ญ ๐ข๐ฌ ๐š๐ฅ๐ฐ๐š๐ฒ๐ฌ ๐ญ๐ก๐ž ๐ฆ๐จ๐ฌ๐ญ ๐ž๐Ÿ๐Ÿ๐ข๐œ๐ข๐ž๐ง๐ญ ๐š๐ง๐ ๐ž๐Ÿ๐Ÿ๐ž๐œ๐ญ๐ข๐ฏ๐ž ๐ฉ๐š๐ญ๐ก.

But this isnโ€™t just about efficiency and effectiveness. Clarity can serve us in so many ways:

๐–๐ข๐ง๐ฌ
Many of my clients are hard-driving, high achieving leaders who rarely stop to celebrate or acknowledge a win. When a leader takes the time to clearly define what โ€œsuccessโ€ means for a project it helps hold everyone accountable โ€” ๐’‚๐’๐’… ๐’Š๐’Ž๐’‘๐’๐’“๐’•๐’‚๐’๐’•๐’๐’š, ๐’•๐’‰๐’Š๐’” ๐’Š๐’๐’„๐’๐’–๐’…๐’†๐’” ๐’‰๐’๐’๐’…๐’Š๐’๐’ˆ ๐’•๐’‰๐’† ๐’๐’†๐’‚๐’…๐’†๐’“ ๐’‚๐’„๐’„๐’๐’–๐’๐’•๐’‚๐’ƒ๐’๐’† ๐’‡๐’๐’“ ๐’‚๐’„๐’Œ๐’๐’๐’˜๐’๐’†๐’…๐’ˆ๐’Š๐’๐’ˆ ๐’‚๐’๐’… ๐’„๐’†๐’๐’†๐’ƒ๐’“๐’‚๐’•๐’Š๐’๐’ˆ ๐’˜๐’‰๐’†๐’ ๐’”๐’–๐’„๐’„๐’†๐’”๐’” ๐’Š๐’” ๐’‚๐’„๐’‰๐’Š๐’†๐’—๐’†๐’…. Itโ€™s demoralizing to work for a leader who constantly moves the goal posts and never sees the โ€œwin.โ€ Defining โ€œsuccessโ€ helps combat this.

๐Ÿ”น๐Ÿ”น๐Ÿ”น

๐˜๐Ž๐”๐‘ ๐ˆ๐๐•๐ˆ๐“๐€๐“๐ˆ๐Ž๐ ๐“๐Ž ๐‘๐„๐…๐‹๐„๐‚๐“:
Is there room for more clarity in your life? ๐‡๐ข๐ง๐ญ: look for simmering resentments or irritations. They often point to the need for more clarity. And if you're feeling a lot resistance to this idea, ๐’ˆ๐’†๐’• ๐’„๐’–๐’“๐’Š๐’๐’–๐’”! Did you learn somewhere along the way that asking for clarity (or being clear) isn't โ€œniceโ€ or โ€œpoliteโ€? It might be time to update your thinking.

๐Ÿ”น๐Ÿ”น๐Ÿ”น

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09/27/2024

๐Ÿ”น๐Ÿ”น๐Ÿ”น๐Ÿ”น๐Ÿ”น๐Ÿ”น๐Ÿ”น๐Ÿ”น

Iโ€™ve just made a major, irreversible change to my professional life. Thereโ€™s no going back to being the principal flutist of the Boston Symphony Orchestra.

Ever.

๐Ÿ”น๐Ÿ”น๐Ÿ”น๐Ÿ”น

๐–๐ก๐š๐ญ ๐ข๐Ÿ ๐ˆ ๐ฐ๐š๐ค๐ž ๐ฎ๐ฉ ๐จ๐ง๐ž ๐๐š๐ฒ ๐š๐ง๐ ๐ซ๐ž๐š๐ฅ๐ข๐ณ๐ž ๐ˆโ€™๐ฏ๐ž ๐ฆ๐š๐๐ž ๐š ๐›๐ข๐  ๐ฆ๐ข๐ฌ๐ญ๐š๐ค๐ž?

This ^^ is the question that could keep me up at night.

But it doesnโ€™t.

Not because I have a crystal ball and can guarantee that 1, 5, or 10 years from now I wonโ€™t look back at my decision to step down from the BSO and wonder if maybe I should have stayed. ๐˜ ๐˜ฎ๐˜ช๐˜จ๐˜ฉ๐˜ต!

Itโ€™s because, at this point in my life, after plenty of big decisions that have taken me to unexpected places, ๐ˆโ€™๐ฏ๐ž ๐ฅ๐ž๐š๐ซ๐ง๐ž๐ ๐ญ๐จ ๐ญ๐ซ๐ฎ๐ฌ๐ญ ๐ฆ๐ฒ ๐Ÿ๐ฎ๐ญ๐ฎ๐ซ๐ž ๐ฌ๐ž๐ฅ๐Ÿ โ€” ๐š๐ง๐ ๐ญ๐จ ๐ญ๐ซ๐ฎ๐ฌ๐ญ ๐ก๐จ๐ฐ ๐ฌ๐ก๐ž ๐ฐ๐ข๐ฅ๐ฅ ๐๐ž๐š๐ฅ ๐ฐ๐ข๐ญ๐ก ๐ญ๐ก๐ž ๐ซ๐ž๐ฌ๐ฎ๐ฅ๐ญ๐ฌ ๐จ๐Ÿ ๐ฆ๐ฒ ๐œ๐ก๐จ๐ข๐œ๐ž๐ฌ.

๐Ÿ”น๐Ÿ”น๐Ÿ”น๐Ÿ”น

Whether it's making a major business decision, deciding to start a family (or not to), choosing to leave a big job โ€ฆ ๐ฅ๐ข๐Ÿ๐ž ๐ข๐ฌ ๐Ÿ๐ฎ๐ฅ๐ฅ ๐จ๐Ÿ ๐ซ๐ข๐ฌ๐ค.

Especially a life lived fully and boldly.

Big decisions often require a leap into the abyss. And we simply do not have the power to guarantee the outcome. But we do have the power to shape our response when things donโ€™t go as planned; when that big scary leap dumps us on our butt, hard; when the risk doesnโ€™t pan out.

๐Ÿ”น๐Ÿ”น๐Ÿ”น๐Ÿ”น

โ€œ๐˜ž๐˜ฉ๐˜ข๐˜ต ๐˜ช๐˜ง ๐˜ฐ๐˜ฏ๐˜ฆ ๐˜ฅ๐˜ข๐˜บ ๐˜ ๐˜ด๐˜ฆ๐˜ฆ ๐˜ต๐˜ฉ๐˜ช๐˜ด ๐˜ข๐˜ญ๐˜ญ ๐˜ข๐˜ด ๐˜ข ๐˜ฃ๐˜ช๐˜จ ๐˜ฎ๐˜ช๐˜ด๐˜ต๐˜ข๐˜ฌ๐˜ฆ?โ€ comes up for my clients, too.

And it might even come up for you, sometimes?

๐“๐ก๐ข๐ฌ ๐ช๐ฎ๐ž๐ฌ๐ญ๐ข๐จ๐ง ๐œ๐š๐ง ๐ฉ๐š๐ซ๐š๐ฅ๐ฒ๐ณ๐ž ๐ฎ๐ฌ ๐๐„๐…๐Ž๐‘๐„ ๐š ๐๐ž๐œ๐ข๐ฌ๐ข๐จ๐ง, ๐š๐ง๐ ๐ข๐ญ ๐œ๐š๐ง ๐ญ๐š๐ค๐ž ๐ฎ๐ฉ ๐š ๐ฅ๐จ๐ญ ๐จ๐Ÿ ๐ฆ๐ž๐ง๐ญ๐š๐ฅ ๐š๐ง๐ ๐ž๐ฆ๐จ๐ญ๐ข๐จ๐ง๐š๐ฅ ๐ฌ๐ฉ๐š๐œ๐ž ๐€๐…๐“๐„๐‘ ๐ฐ๐žโ€™๐ฏ๐ž ๐ฆ๐š๐๐ž ๐ญ๐ก๐ž ๐๐ž๐œ๐ข๐ฌ๐ข๐จ๐ง, ๐ญ๐จ๐จ.

When clients ask this question we slow down and we play it out. We donโ€™t focus on predicting external outcomes. Rather, we ask questions like, โ€œ๐˜๐˜ง ๐˜ต๐˜ฉ๐˜ช๐˜ด ๐˜ณ๐˜ช๐˜ด๐˜ฌ ๐˜ฅ๐˜ฐ๐˜ฆ๐˜ด๐˜ฏโ€™๐˜ต ๐˜ฑ๐˜ข๐˜บ ๐˜ฐ๐˜ง๐˜ง, ๐˜ฉ๐˜ฐ๐˜ธ ๐˜ธ๐˜ช๐˜ญ๐˜ญ ๐˜บ๐˜ฐ๐˜ถ ๐˜ต๐˜ข๐˜ญ๐˜ฌ ๐˜ต๐˜ฐ ๐˜บ๐˜ฐ๐˜ถ๐˜ณ๐˜ด๐˜ฆ๐˜ญ๐˜ง? ๐˜๐˜ง ๐˜บ๐˜ฐ๐˜ถ ๐˜ฅ๐˜ช๐˜ด๐˜ค๐˜ฐ๐˜ท๐˜ฆ๐˜ณ ๐˜ต๐˜ฉ๐˜ข๐˜ต ๐˜ต๐˜ฉ๐˜ฆ ๐˜ฐ๐˜ต๐˜ฉ๐˜ฆ๐˜ณ ๐˜ด๐˜ช๐˜ฅ๐˜ฆ ๐˜ฐ๐˜ง ๐˜ต๐˜ฉ๐˜ข๐˜ต ๐˜ฅ๐˜ฆ๐˜ค๐˜ช๐˜ด๐˜ช๐˜ฐ๐˜ฏ ๐˜ญ๐˜ฐ๐˜ฐ๐˜ฌ๐˜ด ๐˜ฅ๐˜ช๐˜ง๐˜ง๐˜ฆ๐˜ณ๐˜ฆ๐˜ฏ๐˜ต ๐˜ง๐˜ณ๐˜ฐ๐˜ฎ ๐˜ธ๐˜ฉ๐˜ข๐˜ต ๐˜บ๐˜ฐ๐˜ถ ๐˜ช๐˜ฎ๐˜ข๐˜จ๐˜ช๐˜ฏ๐˜ฆ๐˜ฅ, ๐˜ธ๐˜ฉ๐˜ข๐˜ต ๐˜ท๐˜ฆ๐˜ณ๐˜ด๐˜ช๐˜ฐ๐˜ฏ ๐˜ฐ๐˜ง ๐˜บ๐˜ฐ๐˜ถ๐˜ณ๐˜ด๐˜ฆ๐˜ญ๐˜ง ๐˜ธ๐˜ช๐˜ญ๐˜ญ ๐˜ฃ๐˜ฆ ๐˜ต๐˜ฉ๐˜ฆ๐˜ณ๐˜ฆ ๐˜ต๐˜ฐ ๐˜จ๐˜ถ๐˜ช๐˜ฅ๐˜ฆ ๐˜บ๐˜ฐ๐˜ถ?โ€

๐Ÿ”น๐Ÿ”น๐Ÿ”น๐Ÿ”น

๐‡๐จ๐ฐ ๐ฐ๐ข๐ฅ๐ฅ ๐ฒ๐จ๐ฎ ๐ฆ๐ž๐ž๐ญ ๐ฒ๐จ๐ฎ๐ซ๐ฌ๐ž๐ฅ๐Ÿ, ๐ข๐ง ๐ญ๐ก๐ž ๐Ÿ๐š๐œ๐ž ๐จ๐Ÿ ๐ซ๐ž๐ ๐ซ๐ž๐ญ ๐จ๐ซ ๐๐ข๐ฌ๐š๐ฉ๐ฉ๐จ๐ข๐ง๐ญ๐ฆ๐ž๐ง๐ญ?

๐Ÿ”น๐Ÿ”น๐Ÿ”น๐Ÿ”น

Will you show up as a supportive partner, or will you beat yourself up with your own personal version of โ€œ๐™ฎ๐™ค๐™ช ๐™–๐™ง๐™š ๐™จ๐™ช๐™˜๐™ ๐™–๐™ฃ ๐™ž๐™™๐™ž๐™ค๐™ฉ.โ€

When clients make big decisions I help them to create agreements with themselves. They make an agreement that no matter the outcome, they will have their own back. They agree to remind themselves that they made the best possible decision they could at the time, with the information they had at hand.

๐Ÿ”น๐Ÿ”น๐Ÿ”น๐Ÿ”น

โ–ถ๏ธŽ ๐‡๐ข๐ง๐๐ฌ๐ข๐ ๐ก๐ญ ๐ข๐ฌ ๐Ÿ๐ŸŽ/๐Ÿ๐ŸŽ. ๐–๐ž ๐œ๐š๐ง ๐š๐ ๐ซ๐ž๐ž ๐ง๐จ๐ญ ๐ญ๐จ ๐ฐ๐ž๐š๐ฉ๐จ๐ง๐ข๐ณ๐ž ๐ญ๐ก๐š๐ญ ๐œ๐ฅ๐š๐ซ๐ข๐ญ๐ฒ.

๐Ÿ”น๐Ÿ”น๐Ÿ”น๐Ÿ”น

We can also agree to remind ourselves that we are resilient, resourceful and that we will regroup.

These agreements (and the willingness to practice them) allow us to come back to the present, to focus on whatโ€™s right in front of us, and to let go and trust that ๐ฐ๐ž ๐œ๐š๐ง ๐ก๐š๐ง๐๐ฅ๐ž ๐ฐ๐ก๐š๐ญ๐ž๐ฏ๐ž๐ซโ€™๐ฌ ๐ง๐ž๐ฑ๐ญ.

These agreements definitely don't protect us from falling on our butts. But they limit the โ€œouchโ€ to just the fall. We donโ€™t compound the injury with harsh self-judgment.

๐Ÿ”น๐Ÿ”น๐Ÿ”น๐Ÿ”น

Of course itโ€™s important to look back and learn from our mistakes. But itโ€™s pretty darn hard to get curious when weโ€™re feeling defensive and attacked. It's a lot easier to learn when weโ€™re not berating ourselves.

๐“๐ก๐ž๐ฌ๐ž ๐š๐ซ๐ž ๐ญ๐ก๐ž ๐š๐ ๐ซ๐ž๐ž๐ฆ๐ž๐ง๐ญ๐ฌ ๐ˆ ๐ก๐š๐ฏ๐ž ๐ฐ๐ข๐ญ๐ก ๐ฆ๐ฒ๐ฌ๐ž๐ฅ๐Ÿ. This is why Iโ€™m not afraid of a day when I might look back and think that, given whatever has since unfolded, maybe this risk was bigger than I realized.

๐Ÿ”น๐Ÿ”น๐Ÿ”น๐Ÿ”น

This is why Iโ€™m calm, even after having taken a big (and scary) leap.

(That, plus the fact that I absolutely love my coaching work and my days are immensely rewarding. ๐Ÿฉต)

๐Ÿ”น๐Ÿ”น๐Ÿ”น๐Ÿ”น

๐—œ๐—ก๐—ฉ๐—œ๐—ง๐—”๐—ง๐—œ๐—ข๐—ก ๐—ง๐—ข ๐—ฅ๐—˜๐—™๐—Ÿ๐—˜๐—–๐—ง: What would it look like for you to partner with yourself differently the next time you take a risk? What might be possible if you did?

๐Ÿ”น๐Ÿ”น๐Ÿ”น๐Ÿ”น๐Ÿ”น๐Ÿ”น๐Ÿ”น๐Ÿ”น

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