Customer Experience Academy Zambia

23/09/2026

GLOBAL CERTIFIED PROGRAMS - OCTOBER INTAKE

1. Global Certified Digital Marketer
Duration: 3 Months
Investment: ZMK 7,600
Start Date: 24 October | 09:00 HRS - 12:00 HRS
Caption: Level up your digital marketing expertise! Join our Global Certified Digital Marketer program starting October 24th from 09:00 to 12:00. Invest in your professional growth today for ZMK 7,600 (3-month program).

2. Global Certified Contact Centre Practitioner
Duration: 3 Months
Investment: ZMK 7,600
Start Date: 10 October | 09:00 HRS - 12:00 HRS
Caption: Kickstart your career in contact center operations! Enroll in our Global Certified Contact Centre Practitioner course starting October 10th from 09:00 to 12:00. Duration: 3 Months | Fee: ZMK 7,600.

3. Global Certified Customer Experience Professional (CCXP)
Duration: 5 Months
Investment: ZMK 8,000
Start Date: 10 October | 09:00 HRS - 12:00 HRS
Caption: Master the art of customer experience! Become a Global Certified Customer Experience Professional starting October 10th from 09:00 to 12:00. Duration: 5 Months | Fee: ZMK 8,000.

4. Global Certified Trainer of Trainees
Duration: 5 Months
Investment: ZMK 11,500
Start Date: 17 October | 09:00 HRS - 12:00 HRS
Caption: Unlock your full potential as an elite instructor! Register for the Global Certified Trainer program kicking off October 17th from 09:00 to 12:00. Duration: 5 Months | Fee: ZMK 11,500.

5. Global Certified Customer Success Champion
Duration: 3 Months
Investment: ZMK 7,600
Start Date: 24 October | 09:00 HRS - 12:00 HRS
Caption: Drive customer retention and growth! Join our Global Certified Customer Success Champion course starting October 24th from 09:00 to 12:00. Duration: 3 Months | Fee: ZMK 7,600.

6. Global Certified Manager
Duration: 4 Months
Investment: ZMK 11,500
Start Date: 17 October | 09:00 HRS - 12:00 HRS
Caption: Elevate your leadership and executive capabilities! Enroll in the Global Certified Manager program starting October 17th from 09:00 to 12:00. Duration: 4 Months | Fee: ZMK 11,500.

17/09/2026

The Customer Experience Academy Zambia joins the nation in celebrating Dr. Mukwandi Chibesakunda, CEO of Zanaco on being named Bank CEO of the Year at the 2026 Banking & Finance Awards!

This is a well-deserved recognition of exceptional leadership, innovation, and a relentless commitment to customer-centric banking.

You continue to inspire the financial sector and the entire customer experience fraternity across Zambia and beyond.

We celebrate you!

25/08/2026

My Tribe!

A place to be
# the customer is the business, the customer is the king and queen of business!

Love the customer 👌

21/08/2026

Open to serve you first!
You can now register for our September intake.

#2026

21/08/2026

https://www.cxaz.academy/

The Customer Experience Academy Zambia (CXAZ) is Zambia's dedicated professional body for customer service, customer experience and contact centre excellence — the official Zambian affiliate of the Chartered Institute of Customer Management (CICM) and endorsed by ACXO.

14/08/2026