10/08/2026
Michelle joined Wedgewood’s call center in 2001 as a Customer Service Representative and has spent the last 25 years building a career defined by growth and leadership.
After starting out specializing in equine, she built our call center training program, was promoted into two supervisor roles, and spent more than a decade in process improvement and key account management. When we merged with Blue Rabbit, she moved from a side of the business she knew deeply to become our Director of Customer Success. Even with years of experience, she was essentially starting over, learning commercial veterinary medicine, rethinking home delivery, mastering new technology, and leading what was then a brand-new team.
Her advice to others? Stay curious, ask questions, and don’t be afraid to step outside your comfort zone. You don’t need all the answers before you take the leap!
Thank you, Michelle, for your dedication and the impact you make every day!