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Amazon.com employees spend two days every two years working at the customer service desk — even the CEO — in order to help all workers understand the customer service process.

Cereal is the second-largest advertiser on television today, behind automobiles.

Taco Bell has proved to be a huge flop in Mexico, as Mexicans were confused by the Americanization of their traditional cuisine.

The red and white Coca-Cola logo is recognized by 94% of the world's population.

Starbucks' round tables were created specifically so customers would feel less alone.