08/01/2022
"As a Changi Youth Ambassador (CYA), we assist passengers, members of public and staff at the various touchpoints in Changi Airport while working together with our Duty Terminal Managers (DTM) to ensure smooth and efficient airport operations daily. Being a CYA has enabled me to embark and acquire the necessary skills of customer service provision and an insight into day-to-day on-ground airport operations.
Just like the ever-changing Aviation World, no two shifts on the ground are ever the same in Changi Airport. The image and reputation of Changi Airport also lies in the hands of CYAs and I am honored to be part of the family that drives Changi Airport to where it is now. Patience and Enthusiasm are the necessary skillsets a CYA must have as the way we portray our image to our passengers is the way our passengers would view how Changi Airport values and cares for its passengers.
A key takeaway was that with the pandemic, the Aviation World has to adapt and so does the way of our Customer Service Provisions to our passengers. Previously, our facial expression frontiers the first impression of us onto our passengers. Now, everyone is masked up and in addition to facial expressions, the way we portray our body image to our passengers also indicates how welcoming we are to the passengers of Changi Airport.
Last but not least to the juniors, choose an internship journey that would bring wonders into your life experience as you will soon transition into the working world. If you asked me, I’ve never regretted being a part of the Changi Airport Group Family as my choice of internship as it provided me a once-in-a lifetime opportunity to work in one of the best airports in the world.”
- Johan Fadli B Jailani