SMU IITS

Conducted the unannounced IT Disaster Recovery yesterday (9 Oct 2017). All started with the "discovery" of WannaCry ransomware (staged version) at 7:55 am escalating to more systems being "affected and rendered unavailable" (all staged to test our IITS folks). A mass email was sent on Service Interruption at 10:41 am to the SMU Community.
With further forensics and investigations, our folks were quick to suspect that the "service interruption" was a stage exercise to test their responsiveness. What a hoot! But boy, were they upset ;p

Lovely scenery at dawn in SUTD, site of our ITDR 2016

All services have been restored. IITS will continue to monitor the situation closely.

Service recovery for other services are in progress. We will update you again at around 5:00 pm.

Service recovery for other services are in progress. We will update you again at around 4:00 pm.

iNet and eLearn service has been restored, however eLearn access via mobile phone may experience some misalignment of images. Service recovery other services are in progress. We will update you on the latest progress at around 3:00pm.

Service recovery for other services are in progress. We will update you again at around 1:00 pm.

Email service has been restored. Service recovery for other services are in progress. We will update you again at around 12:00 pm.

IITS is restoring the service now. We will update you on the latest progress again at around 11am.

IITS is restoring the service now. We will update you on the latest progress again at around 9:30am.

IITS will be conducting an IT Disaster Recovery Exercise on SMU IT services on 1 Oct 2016.