HeidiGempel-BeyondPerformance

30/06/2022

I came across this article by McKinsey this morning outlining the benefits of looking after the psychological needs of our teams. My takeaways from the report:

· Psychological well-being at work is one of the most critical factors in employees’ decisions to stay or to go.
· Creating meaning for our guest service teams and service brigades in our restaurants and kitchens should be top of mind for every leader.
· “Most people, across all income levels, believe having an interesting job is as important as having a solid income”.
· Taking care of our front-line service teams translates positively to the bottom line in more than one way.
· The best suggestions to make the workplace more psychologically satisfying will undoubtedly come from the staff.
· Team members of all levels have three basic psychological needs –
- Competence (concept of mastery),
- Autonomy (related to control and agency),
- Relatedness (including positive relationships).
Finally, and possibly most importantly, I need to connect to make a difference as a leader. Connect with me, connect with my team, with our guests and the mission we have in hospitality.

What are your thoughts on this? What do you do to build competence, autonomy and relatedness into your teams?

Comments below! 😊

Too many employers pay too little heed to the needs of the lower earners in their company. Here’s why--and how--they should shift gears.

22/06/2022

Mastering Your Inner Game 💪🏼

As we are approaching the midpoint of 2022, this topic has been on my mind. So, when I came across this article by John Hall, I paid attention.

The ability to master our inner life, our emotions, and thoughts will decide how far we can go in life. (That thought alone is scary and very powerful).

It will set the course for our relationships, career, earning potential and our overall sense of achievement and happiness in life.
Overcoming self-doubt, learning to communicate and growing in confidence is a good place to start for everyone who wants to grow.

The reminder that stood out to me in particular was that we have to work on our craft.

We have to know what we are good at and what skills we need to work on. Regardless of our position and seniority, we have to keep working on our craft.

Find a mentor, or coach, or a group of people that will give you honest feedback, that will help you improve and grow in your craft.

Be intentional about your growth. I know I need to be intentional about my growth. Here are some questions that might get us going:
❓What new skill have I learned in the first 6 month of 2022?
❓Where have I improved?
❓What am I going to learn in the next 6 months?

Comment below your answers to the questions!

The key to getting more sales is not necessarily what we’ve always been told. In fact, rather than having that perfect pitch, it’s more important to have confidence.

09/03/2022

In reflection of yesterday's International Women's Day. 🤩
I am thankful for the privilege of being able to shape the world around me and my industry with my unique, female perspective.
As we stand on the shoulders of those that have gone before us, let's keep building the platform of those to come.

17/01/2022

January is the perfect time to reflect on Revenue Management Practices we have in place. Click on the link below to check out our Revenue Manager's checklist. You might find a something new to inspire you this year.


https://www.hge-international.com/digital-downloads/rm-checklist

29/12/2021

During my morning walk I watched this rooster cross the path. He was posturing and making himself known, clearly intimidated by the human watching him. I am wondering if we can cross as boldly into 2022, despite the intimidating circumstances. Happy New Year! #2022

30/11/2021

All hoteliers and revenue leaders in the Maldives! HSMAI Asia Pacific in partnership with the team from OTA Insight is excited to bring you an insightful, free 1-hour webinar on trends, tips and strategies for the leaders and in the Maldives.

Click the link below to register for free.

Look forward to see you

Tomorrow Starts Today Subscribe to this free event to receive exclusive access to the live webinar, recorded playback, workshop slides and more. Maldives Virtual Webinar - FREE 6th December 2021 12:00 - 1:00pm MVT This webinar has been developed by the Hospitality Sales & Marketing Associati ...

17/11/2021

As the world reopens our response to is critical. Focus on , , and to get your business back on track.

10/11/2021

What kind of are you? What is your ?
Don't dwell on what you have lost, be for all you learned and then on the in front of you.

03/11/2021

: Think outside the box. Dream so big that it seems utterly impossible and then engage. What's your limit?🎯

27/10/2021

💜❤ When given the opportunity to rise above, you can do this because there has been many who have come before you.

20/10/2021

Let's take time to reflect and stay relevant in this new reality.