18/02/2023
I just spotted this on Tiktok, it seems humourous yet there is a lesson to be learned here.
The lesson to be learned from this scenario is the importance and empathy in customer service. In this situation, the waiter should have tried to find alternative ways to communicate with the customer, such as using a translation app or ask the customer to make it slow, if there is no coworker who speaks the same language. By dismissing the customer's language, the waiter risked making the customer feel unwelcome and frustrated, which can lead to a negative experience and potential loss of business. Therefore, it is crucial for customer service representative to make an effort to understand and accommodate the needs of their customer, even if it requires going beyond their usual means of communication.