20/01/2026
๐๐๐ ๐๐ ๐๐จ๐จ๐ซ๐๐ข๐ง๐๐ญ๐จ๐ซ๐ฌ ๐๐ญ๐ซ๐๐ง๐ ๐ญ๐ก๐๐ง ๐๐๐๐ ๐๐๐ซ๐ ๐๐ญ๐ฌ ๐ข๐ง ๐๐ง๐ข๐ฏ๐๐ซ๐ฌ๐ข๐ญ๐ฒ-๐๐ข๐๐ ๐๐๐, ๐๐๐ & ๐๐ข๐ฌ๐ค ๐๐๐ง๐๐ ๐๐ฆ๐๐ง๐ญ ๐๐จ๐ซ๐ค๐ฌ๐ก๐จ๐ฉ
๐๐๐ง๐ ๐๐ฌ๐ข๐ง๐๐ง ๐๐ญ๐๐ญ๐ ๐๐ง๐ข๐ฏ๐๐ซ๐ฌ๐ข๐ญ๐ฒ (๐๐๐) conducted a ๐๐จ๐ซ๐ค๐ฌ๐ก๐จ๐ฉ ๐จ๐ง ๐๐๐ฆ๐ฉ๐ฎ๐ฌ ๐๐๐ ๐๐
๐จ๐ซ๐ฆ ๐๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ข๐ณ๐๐ญ๐ข๐จ๐ง ๐๐ง๐ ๐๐๐ฌ๐๐๐๐ข๐ง๐ ๐จ๐ ๐๐๐๐ ๐๐จ๐ง๐ข๐ญ๐จ๐ซ๐ข๐ง๐ ๐๐ง๐ ๐๐ฏ๐๐ฅ๐ฎ๐๐ญ๐ข๐จ๐ง (๐&๐) ๐๐ง๐ง๐ฎ๐๐ฅ ๐๐ฉ๐๐ซ๐๐ญ๐ข๐จ๐ง๐๐ฅ ๐๐ฅ๐๐ง (๐๐๐) Targets on January 20, 2026, held at the Directorโs Office, PSU Main, Lingayen, Pangasinan.
The workshop was attended by all Quality Assurance (QA) Coordinators of PSU, with the aim of strengthening institutional mechanisms for customer satisfaction measurement, performance monitoring, and risk management across all campuses.
The activity formally commenced with an in-depth discussion on Customer Satisfaction Measurement (CSM) and Annual Operational Planning (AOP) led by ๐๐ซ. ๐๐๐ฏ๐ข๐ ๐๐ข๐ฏ๐ข๐ง๐ ๐ฌ๐ญ๐จ๐ง๐ ๐๐๐ฆ๐จ๐ฌ, Director of the Monitoring and Evaluation Unit, Office of the Vice President for Quality Assurance (OVPQA). Dr. Ramos emphasized the importance of data-driven decision-making and the alignment of campus-level targets with the universityโs strategic goals for 2026.
This was followed by a session on the new Risk Management Plan (RMP), highlighting the updated Key Performance Indicators (KPIs) and the new Risk Register Template, facilitated by ๐๐ซ๐จ๐. ๐๐ก๐ซ๐ข๐ฌ๐ญ๐ข๐๐ง ๐๐๐ฎ๐ฅ ๐๐จ๐ซ๐ข๐๐ง๐จ, University Head of the Risk Management Unit. The discussion focused on strengthening institutional preparedness, proactive risk identification, and mitigation strategies at the campus and unit levels.
In the afternoon, the workshop concluded with the presentation of the new campus-specific CSM tool, led by ๐๐ซ. ๐๐๐ฅ๐๐ฌ๐ญ๐ ๐๐๐ซ๐๐๐๐จ, Vice President for Quality Assurance. The session allowed for an open discussion and exchange of insights among the QA Coordinators to further refine and contextualize the tool per campus.
๐๐ซ. ๐๐๐ซ๐๐๐๐จ also commended ๐๐๐โ๐๐ข๐ง๐ฆ๐๐ฅ๐๐ฒ, particularly the ๐๐๐๐ก๐๐ฅ๐จ๐ซ ๐จ๐ ๐๐๐ข๐๐ง๐๐ ๐ข๐ง ๐
๐ข๐ฌ๐ก๐๐ซ๐ข๐๐ฌ program, for its ๐๐๐ง๐ญ๐๐ซ ๐จ๐ ๐๐ฑ๐๐๐ฅ๐ฅ๐๐ง๐๐ (๐๐๐) application and ๐๐๐-๐๐ ๐๐๐ซ๐ญ๐ข๐๐ข๐๐๐ญ๐ข๐จ๐ง within the year. In addition, she recognized the ๐๐๐โ๐๐ข๐ง๐ฆ๐๐ฅ๐๐ฒ ๐๐๐ฆ๐ฉ๐ฎ๐ฌ for being scheduled for an ๐๐ง๐ฌ๐ญ๐ข๐ญ๐ฎ๐ญ๐ข๐จ๐ง๐๐ฅ ๐๐๐๐ซ๐๐๐ข๐ญ๐๐ญ๐ข๐จ๐ง (๐๐) ๐๐ฒ ๐๐๐๐๐๐ this year, highlighting the campusโs strong commitment to quality assurance and continuous improvement.