dayooidowu

My friend lost a business because she was not available to remedy a situation and her staff couldn’t handle it.

I really felt bad for her because that particular client has been a stable source of revenue for her business and guess what happened? One of her employees didn’t do what he was supposed to do for the client, another one that is meant to ensure the work was done also didn’t do that, an issue came up at the client site and everything escalated. Before she could show up to handle the client, issues went out of hand!

This has always been a challenge for my friend, nothing happens in her business without her instructions. Even though she has people working for her, she feels like she does all the work herself. Business is practically on-hold in her absence.

The worst case is that because she is so engrossed in ensuring that things should work as expected, she never gets time to think of how to grow the business. Even though she knows there is a need for growth and she has flickers of ideas in her head, there is no time to work on the growth. she is just engrossed with running a business. She hardly gets time for herself and even her family! Now she is beginning to think entrepreneurship isn't for her!

MY FRIEND IS STUCK IN HER BUSINESS!!

ARE YOU LIKE MY FRIEND?

As a business owner, you should own your business, your business should not own you!

Your work as the CEO is not to get buried in the day-to-day running of a business but to work on strategic activities that will grow your business

You have not employed team members to only take instructions from you. You need to empower your team.

A BUSINESS THAT NEEDS YOUR PRESENCE TO FUNCTION WILL CRUMBLE IN YOUR ABSENCE

I created this free ebook to guide you on things you can do to get your business in order and create time for strategic activities that will grow your business

Download the ebook here - bit.ly/breakfreedownload

It's the first week of work for some business owners, the second week for some people. January typically comes across as a quiet month in different ways. Largely because of the spending associated with the festive period and everyone is just trying to get back on their groove🙂.

However, the quiet nature of the month can be leveraged and made useful. There are foundational things you can do while it is quiet that will set your business up for success all year round.

👉🏽You might have done extensive work towards the end of last year, 👏🏽👏🏽 kickstart your implementation

👉🏽 You might have started but not completed, pick up the boot from where you hung it👊🏽

👉🏽You have not started at all, it's never too late, get to work now💪🏽

In whatever group you are, don't see the quietness of January as a problem, make it count for your business!

Do have a productive week ahead!

From my family to YOU

Have a Merry Christmas
💞💖❤️ 💖💞🎄🎄🎄

May His lasting peace and joy overflow in our hearts ♥️

T E S T I M O N I A L S

When I was preparing for the masterclass, the one thing I was sure of was that I want the participants to get value for their investment and I delivered on that!

Check out this review by , as a matter of fact class has no ended before she started applying the things I shared during the session

If there is one way to keeping your business thriving, there has to be a way to keep your customers coming back

Great product innovation + Bad customer service = Customer walk away

If you missed out on this, no worries😊, I g*t you😉. Replay will be available for purchase soon

Just a reminder that whatever the day is throwing at you, don't forget to strut your awesomeness🥰🥰🥰. Simply because ( in 's voice), You Are Awesome, periodt!

Wish you a super awesome week and an awesome Christmas celebration

𝗧𝗵𝗶𝘀 𝗶𝘀 𝗮 𝗿𝗲𝗺𝗶𝗻𝗱𝗲𝗿 𝘁𝗵𝗮𝘁 𝘁𝗵𝗲𝗿𝗲 𝗶𝘀 𝗮𝗯𝘀𝗼𝗹𝘂𝘁𝗲𝗹𝘆 𝗻𝗼 𝗿𝗲𝗮𝘀𝗼𝗻 𝘄𝗵𝘆 𝘁𝗵𝗶𝘀 𝘀𝗵𝗼𝘂𝗹𝗱 𝗻𝗼𝘁 𝗯𝗲 𝗮 𝗽𝗿𝗶𝗼𝗿𝗶𝘁𝘆 𝗳𝗼𝗿 𝘆𝗼𝘂𝗿 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀⠀⠀⠀⠀⠀⠀⠀⠀⠀
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𝗔𝗻𝗱 𝗶𝗳 𝘁𝗵𝗶𝘀 𝗶𝘀 𝗮 𝗿𝗲𝗰𝘂𝗿𝗿𝗶𝗻𝗴 𝗶𝘀𝘀𝘂𝗲 𝗶𝗻 𝘆𝗼𝘂𝗿 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀, 𝘆𝗼𝘂 𝗮𝗯𝘀𝗼𝗹𝘂𝘁𝗲𝗹𝘆 𝘄𝗮𝗻𝘁 𝘁𝗼 𝗷𝗼𝗶𝗻 𝗺𝘆 𝗺𝗮𝘀𝘁𝗲𝗿𝗰𝗹𝗮𝘀𝘀 𝗼𝗻 𝗦𝗮𝘁𝘂𝗿𝗱𝗮𝘆, 𝗹𝗲𝘁 𝗺𝗲 𝗯𝗿𝗲𝗮𝗸 𝗶𝘁 𝗱𝗼𝘄𝗻 𝗳𝗼𝗿 𝘆𝗼𝘂 𝘀𝗼 𝘁𝗵𝗮𝘁 𝘆𝗼𝘂 𝗴𝗲𝘁 𝗶𝘁 𝗿𝗶𝗴𝗵𝘁 𝗼𝗻𝗰𝗲 𝗮𝗻𝗱 𝗳𝗼𝗿 𝗮𝗹𝗹⠀⠀⠀⠀⠀⠀⠀⠀⠀
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𝗧𝗵𝗲 𝗿𝗲𝗴𝗶𝘀𝘁𝗿𝗮𝘁𝗶𝗼𝗻 𝗹𝗶𝗻𝗸 𝗶𝘀 𝗶𝗻 𝗺𝘆 𝗯𝗶𝗼 𝗮𝗻𝗱 𝗶𝘁 𝗰𝗹𝗼𝘀𝗲𝘀 𝗼𝗻 𝗧𝗵𝘂𝗿𝘀𝗱𝗮𝘆. 𝗦𝗲𝗻𝗱𝗶𝗻𝗴 𝗼𝘂𝘁 𝗱𝗲𝘁𝗮𝗶𝗹𝘀 𝗮𝗻𝗱 𝗺𝗮𝘁𝗲𝗿𝗶𝗮𝗹𝘀 𝘁𝗼 𝗲𝘃𝗲𝗿𝘆𝗼𝗻𝗲 𝘁𝗵𝗮𝘁 𝗵𝗮𝘀 𝗿𝗲𝗴𝗶𝘀𝘁𝗲𝗿𝗲𝗱 𝗯𝘆 𝗙𝗿𝗶𝗱𝗮𝘆.⠀⠀⠀⠀⠀⠀⠀⠀⠀
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𝗬𝗼𝘂 𝗱𝗲𝗳𝗶𝗻𝗶𝘁𝗲𝗹𝘆 𝗱𝗼𝗻'𝘁 𝘄𝗮𝗻𝘁 𝘁𝗼 𝗺𝗶𝘀𝘀 𝗼𝘂𝘁 𝗼𝗻 𝘁𝗵𝗶𝘀!⠀⠀⠀⠀⠀⠀⠀⠀⠀
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This image from literally sums up one if my key takeaways from the life series event hosted by Mrs Ibukun Awosika yesterday ( I am such a learner😂, will share more stories later)

Many speakers shared how they managed their businesses with 100% integrity and how it has paid off. Either by opening new doors or keeping them firmly rooted in the business.

Mrs Awosika also said, ' Everything you do in life, you are leaving a trail, and that trail follows us wherever we go'

As a business owner, I want to encourage you to do your business with integrity, you will never no when it will be the only key you have to open a new door you desire.

In dealing with your customers, show integrity. Don't promise what you can't deliver. This is one key to customer dissatisfaction. Apart from your business loosing revenue from the customer and other potential ones you might get if the transaction had made him/her happy, you also create bad reputation for yourself. That alone is a business killer.

If your customer retention rate in your business is low or you get lots of complaints from customers about your business. You need to be in my Masterclass coming up on December 19th. Let's create processes to constantly 'wow' your customers together.

Registration link is in my bio and I loll forward to seeing you there.

No long talk today...I just want to remind someone out there that 𝐘𝐎𝐔 𝐀𝐑𝐄 𝐄𝐍𝐎𝐔𝐆𝐇!!!⠀⠀⠀⠀⠀⠀⠀⠀⠀
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How's the week coming through?⠀⠀⠀⠀⠀⠀⠀⠀⠀
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A lot of times, the sales and marketing strategy works perfectly but just as customers are about opening the doors to connect with the business, we send them away with below par service⠀⠀⠀⠀⠀⠀⠀⠀⠀
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This is not limited to businesses with physical presence alone. Even online businesses, how do you respond to DMs, when you up put a link to your WhatsApp and customers reach out, how do you respond to chats?⠀⠀⠀⠀⠀⠀⠀⠀⠀
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A lot of times, businesses need to look inward to identify the issue because the reason why profit is declining is that revenue is dropping, the reason for revenue dropping is not because customers ain't coming but because when they come, they are pushed back⠀⠀⠀⠀⠀⠀⠀⠀⠀
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Customer service is not an after-thought, neither is it optional. Good customer service is what convert your leads into paying customers⠀⠀⠀⠀⠀⠀⠀⠀⠀
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Customer satisfaction can be classified into 2;⠀⠀⠀⠀⠀⠀⠀⠀⠀
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𝗧𝗵𝗲 𝗕𝗮𝘀𝗶𝗰𝘀 - These are the very simple things that happen when we are relating with customers. They are very regular and can be often overlooked. As simple as they seem to you as a business owner, the customer also sees this as a no brainer. It means they don't expect you to default on them. Those are the things that customers will just expect from your business. ⠀⠀⠀⠀⠀⠀⠀⠀⠀
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An example of the basics is getting the name of your customer right ( spelling and/or pronunciation), being courteous, be a listener, etc ⠀⠀⠀⠀⠀⠀⠀⠀⠀
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These basics are expected of your business and sometimes just go unnoticed if you do them. However, the can be disastrous if you default on time⠀⠀⠀⠀⠀⠀⠀⠀⠀
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𝗗𝗲𝗹𝗶𝗴𝗵𝘁 - This is when you give your customers the unexpected treatment. When you WOW them, connect with their emotional being and let them feel like the king they are to your business. The truth of the matter is that these delight factors don't have to be massive actions or expensive actions.⠀⠀⠀⠀⠀⠀⠀⠀⠀
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The delight factor is what keeps bringing customers back and what keeps them stuck with your business⠀⠀⠀⠀⠀⠀⠀⠀⠀
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𝐇𝐨𝐰 𝐚𝐫𝐞 𝐲𝐨𝐮 𝐬𝐞𝐫𝐯𝐢𝐧𝐠 𝐲𝐨𝐮𝐫 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬? 𝐆𝐢𝐯𝐢𝐧𝐠 𝐭𝐡𝐞 𝐛𝐚𝐬𝐢𝐜𝐬 𝐨𝐫 𝐝𝐞𝐥𝐢𝐠𝐡𝐭𝐢𝐧𝐠 𝐭𝐡𝐞𝐦?⠀⠀⠀⠀⠀⠀⠀⠀⠀
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𝐑𝐞𝐠𝐢𝐬𝐭𝐫𝐚𝐭𝐢𝐨𝐧 𝐢𝐬 𝐬𝐭𝐢𝐥𝐥 𝐨𝐧𝐞 𝐟𝐨𝐫 𝐭𝐡𝐞 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐚𝐭𝐢𝐬𝐟𝐚𝐜𝐭𝐢𝐨𝐧 𝐌𝐚𝐬𝐭𝐞𝐫𝐜𝐥𝐚𝐬𝐬. 𝐓𝐡𝐞 𝐥𝐢𝐧𝐤 𝐢𝐬 𝐢𝐧 𝐦𝐲 𝐛𝐢𝐨. 𝐊𝐢𝐧𝐝 𝐭𝐚𝐠 𝐲𝐨𝐮𝐫 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐛𝐮𝐝𝐝𝐢𝐞𝐬 𝐚𝐧𝐝 𝐨𝐭𝐡𝐞𝐫 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐨𝐰𝐧𝐞𝐫𝐬 𝐲𝐨𝐮 𝐤𝐧𝐨𝐰. 𝐈𝐭 𝐢𝐬 𝐠𝐨𝐢𝐧𝐠 𝐭𝐨 𝐛𝐞 𝐚𝐧 𝐞𝐧𝐥𝐢𝐠𝐡𝐭𝐞𝐧𝐢𝐧𝐠 𝐬𝐞𝐬𝐬𝐢𝐨𝐧⠀⠀⠀⠀⠀⠀⠀⠀⠀
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