The Institute of Strategic Customer Service of Nigeria - ICSTM

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The 1st National Customer Service Summit is here already!

Theme: Shaping the future of customer service in Nigeria
Date: 5th and 6th of October
Venue: Ostral Hall, Otunba Jobifele Way, Alausa-Ikeja, Lagos
Participants are entitled to direct membership of the Institute.
Register now for the 1st National Customer Service Summit:
Call : 08036767461 / 0806767461, 08028154867 / 08036767461
You can also email: [email protected]

The International Customer Service Week is just a few weeks away! 3rd - 7th of October.
How do you treat your customers?
Does the way you treat customers affect your bottom line?
Did you say Yes it does?
If you answered yes, do you have the stats to encourage your employees to continue treating your customers right?
Did you say No it doesn't?
If you said No it doesn't, do you have the stats to prove same?
http://picsoi.com/customer-service-quotes/

25+ Inspirational Customer Service Quotes Customer service is perhaps one of the most integral part and process of any business. Success or failure of a business is heavily dependent upon customer service by any company. You need to keep o…

DO YOU ASPIRE TO BECOME A CERTIFIED CUSTOMER SERVICE AND ACCOMPLISHED TRADE PROFESSIONAL?
Our ethical, professional and expert positioning reaffirms our commitment to deliver to the highest standards and quality to meeting the current and future needs of the exciting world of customer service and trade profession.
The Institute has developed and sustained a culture of imparting Skills and Techniques on continuous basis for excellent service delivery and efficient Trade Management through the Certification Course.
The uniqueness of this edition is the introduction of the revised Customer Service Standard, e- Customer Service, Digital Trade Marketing, and Poise and communications to the modules.
This Certification program is designed to equip participants with core and essential professional skills necessary for potential job opportunities and existing career engagements.

Benefits.
• The training serves as validation of expertise and proficiency in Customer Service and Trade Management.
• Every participant shall be licensed as Certified Customer Service and Trade Professional.
• Participant shall be offered Direct Membership of the institute.
• The Certification Course intimate Participants with current information to keep them abreast of discoveries in the area of customer service and trade management.
• Gives participant excellent opportunities for career development.
Lagos Class .
Venue: Exhibition Hall, LCCI, Alausa, Ikeja Lagos State.
Time: 9am - 5am Daily
Date: 25 – 26 September, 2015.
for more info call 08056033915
Register Now at www.icstm-ng.org/register.php