Unforgettablexperiences

Does customer service provide customer
satisfaction?
Our experiences are more directly impacted by customer service than we care to admit. In the traditional hierarchy of work, service providers are our first line of contact. One of our greatest frustrations is to be given a time by a service provider for assessment of the situation at hand, but then he never shows up. What is even more exacerbating is when this behaviour repeats itself in multiple situations. Service providers demonstrate lack of awareness to the fact that customers actually reshuffle their activities to accommodate them. This can be seen in the lack of simple courtesy to inform customers that a scheduled date had been cancelled. This would have sufficed in most cases to allow the customer to reorganize her plans for the day. This area of work seems to be a weak link in providing customer satisfaction. It therefore requires systemic transformation so its function can be realized.

What legacy are you leaving behind?
Everyone seems preoccupied in leaving behind a legacy that is based on the expectation of society. The question often asked is, “What have you done with your life to make a change in your community”. People therefore becomes more engaged in philanthropy and service activities in order to receive attention. Some receive career awards although others have achieved the same or even greater career milestones and have never been awarded. The impact of those who have not been awarded is no less significant to the building of the society. It is very commendable to make one’s contribution to the society but it is unspeakable when one seeks validation to the detriment of the immediate family. When children are deprived of support because one is busy building an image of oneself, your legacy would be reflected in their behaviour. Children are the cornerstones of society so the change in society can be seen through them. People should focus more on personal fulfillment and authenticity since these qualities cannot be embodied in an award, as no one knows your worth better than you do, but these qualities definitely shape the family.

What’s a small change you’ve made that had a big impact on your life.
There might be some persons in your life that doubt everything that you do. They go so far as to dispute what you have done right. By not allowing them to overstep your boundaries, they resort to churlish behavior. At this point, it is important to know what you stand for, which will enable you to stand even taller in the decisions that you make. Never allow others to make you uncomfortable in the one place where you should be comfortable. Select only those with whom you can be yourself to be in your presence. Remember it may be impossible to change the world but you can make the change in deciding who you will allow in your space. This change could only result in you being a happier, more comfortable and independent person.

A Tribute to Mothers
Mothers, simply put, are indescribably wonderful. They go beyond the role of nurturing. When we realize how much we sometimes take for granted, we then wish with all our hearts that it can be made possible for us to let them know of their immeasurable worth to us. Mothers do not just care for their children but for children within the circle of life. Her care never diminishes with age. Sometimes they are so undervalued, when in reality their value should have been demonstrated a hundredfold and more. Sadly, their unwavering support is sometimes not realized until it is too late. Let us make a concerted effort to ensure that we have fond memories of our mother rather than regrettable ones, by adhering to these simple words:
“Mother I thank you
for all that you have done!”

The Spoken Word.
I started noticing the difference in communication, behavior and energy. I tried to engage in conversations, just to be able to pinpoint the existing problem. I have never done anything to that individual, or so I thought, so I never saw myself as the problem. Yet the coldness continued, it was so tangible. Any thought that I expressed, although positive, caring and loving in overture, was rebutted in a sterile, clinical way which left utter sadness in its wake. Finally the silence was broken. I learned that I was seen as uncaring based on what happened in the past. The words were like seeing a lighthouse on a dark stormy night. They were so illuminating. Sadly for me though, my actions in that given situation, had absolutely no bearing on anyone. Rather it was a reflection of my inadequacy at dealing with life at that particular period. Silence may be golden at times but the spoken word is a beacon in the darkness. When you don’t understand someone’s attitude towards you, encourage them to talk. Sometimes it is necessary to defend innocence in order to get peace.

What is the first thing people notice about us?
Sometimes we worry about physical features that seem prominent but really do not have any significant bearing on our true character. We might worry about moles on our faces, crooked teeth, and other outward conditions. These are some of the physical traits that make us shrink into ourselves and lose our self esteem. Shallow minded persons may try to use these outward characteristics as yardsticks to measure our worth but perceptive, astute persons will know that they are not measurements of our worth. These may be the first things people notice about us but they do not define our character. Our inner qualities manifest themselves in our actions and prove who we are, so stay true to yourself.

What is the first thing people notice about you?
Sometimes we worry about physical features that seem prominent but really do not have any significant bearing on our true character. We might worry about moles on our faces, crooked teeth and other teeth conditions. These are some of the physical traits that make us shrink into ourselves and lose our self esteem. Shallow minded persons may try to use these outward characteristics as yardsticks to measure our worth but perceptive, astute persons will know that those are not measurements of our worth. These may be the first outward things that people notice but they do not define our character. Our inner qualities manifest themselves in our actions and prove who we are so stay true to yourself.

Living above our past
Every person on this earth has suffered from wounds and resulting scars. Some of these are mental, physical or psychological. Not withstanding, they have all caused pain. How we deal with this pain is based on how deeply we were impacted. Some were debilitating, being inflicted over long periods of time. Some were of a much shorter duration. The effects determined exactly how each person dealt with the situation. Thus we cannot judge a person by their reactions. Time will decide for them whether their course of action is justifiable. What is meritorious though, is when a survivor is empowered to live a life that is above their past situation, showing compassion, empathy and love for others. Their situation did not break them, but made them into resilient human beings.