23/07/2021
In his influential book on industrial society, Alienation and Freedom: The Factory Worker and His Industry (1964), US sociologist Robert Blauner draws heavily on Marx’s concept of alienation to examine the possibility that alienation in the workplace can be significantly reduced by the effective use of technology.
Blauner claims alienation is central to understanding the negative impact of automation on workers during and after the Industrial Revolution. His text critically assesses Marx’s claim that all workers are necessarily alienated due to the increased automation of work.
Blauner suggests, on the contrary, that automation can actually facilitate, empower, and liberate workers. Using a wide range of data (including statistics, interviews with workers, and attitudinal surveys), Blauner examines four types of industry: craft printing, car assembly lines, textile machine-tending, and chemical-processing. Alienation levels are tested according to four criteria: job control, social isolation, sense of self-estrangement, and meaningfulness of work.
According to his study, alienation is typically very low among print workers. He suggests that the use of machinery is empowering for these employees because it provides them with greater control and autonomy. The same is true for workers in chemical-processing plants: again, these individuals are empowered, he proposes, because they possess expert knowledge of the relevant technology, which in turn is meaningful and fulfilling because it furnishes them with a significant degree of control over their work experience and environment.
By contrast, the automated technology used in car production and in textile factories leads to relatively high levels of alienation.
These findings seem to contradict Blauner’s claim that greater automation diminishes alienation. To explain this, however, he argues that it is not technology itself that alienates workers, but a lack of control over the way it is used, how work is organized, and the nature of the relationships between workers and management.
Blauner concludes that under the right organizational conditions, automation increases the worker’s control over his work process and diminishes a sense of alienation in equal measure.