20/02/2022
PLEASE READ IF YOU HAVE ELDERLY LOVED ONES IN THE WEST MIDLANDS, PARTICULARLY BEING TREATED AT GOOD HOPE HOSPITAL IN SUTTON COLDFIELD.
Almost two years ago, I was declared ‘clinically vulnerable’ and at risk of COVID-19. I was advised to stay home, which I have done, pretty much have stayed there all on my ownsome since, just trying to get on with things. I lost my job, started teaching online etc and learned the art of online shopping so that everything you need can be delivered and still avoid the antibac and cleaning products I am so allergic to.
I also started Dementia GEC StoryBoards, giving out Dementia Care Home Cuddle Boxes and raising money for Dementia UK, in memory of my Nan who we lost at the beginning of the pandemic. I was always passionate about dementia awareness, but Nan’s diagnosis lit a fire under me and I’m not stopping to spread the word of the importance of dementia care even though she is now gone.
Fast forward to the 1st of February, 2022, when issues with lymphedema came to a head and 999 was called by a specialist saying she wanted me in hospital. I always have been mobility impaired, long walked with a crutch but had a sod-that attitude and did what I wanted anyway, this pandemic though has now made me disabled. Being stuck in my home, wrecked what little mobility I had and when the lymphedema became infected, off to Good Hope Hospital in Sutton Coldfield I was sent. If I could turn back time now I wouldn’t have let anyone into my home all day. The last 19 days have been the worst of my life…
As a teenager, I often joked that if you saw an x-ray of my legs you would have thought I was in my 60s not teens, so I suppose that means now at 39, in leg years I am around the 80 mark. Therefore, I have been ‘cared’ for within elderly care at Good Hope. Often next to or opposite people in their 80s and 90s, often with dementia. I have spent 19 days seeing them being ignored, have their call out buzzers put out of their reach so they couldn’t buzz for help. Being told to go to the bathroom themselves when their bed guards were up and so couldn’t actually get out of bed let alone manage to get to the toilet themselves. I have seen them being ignored, chastised and picked on when they didn’t feel up to eating or are shaking too much and cannot hold a spoon. Being told they have to keep drinking, even though they can barely lift a beaker and if they manage they will either spill the liquid over themselves or find the contents have solidified because of the thickener added to their drink.
My own treatment by Good Hope has been horrific, but if I was elderly in mind as well as in legs, without a voice, without a phone, without a support system, the thoughts are unbearable, so I did what I could do, I would buzz for help when the patient couldn’t, demand treatment for them when I could and advocated to the practitioners their issues when they weren’t being listened to. I was told to stop buzzing for them, they were just ‘confused!’ On two occasions I snapped and got up to help them myself. The first time on 13.02.2022 was for an 85 year old crying for a drink, buzzer hidden away, guards up on her bed so she couldn’t get up and table out of reach. I got her a tissue, she took my hand and I went to help her with her drink, to find it was now a solid block because of the thickener. A HCA walked past and I screamed at her for help and she came and got a new drink, whilst I carried on holding her the patient’s hand as she said with tears in her eyes, “Why don’t they care?” Then a nurse suddenly appeared, chastised me and told me to get back in bed, watched as I did so and then left the room, not once did she try to soothe the patient. The HCA put the drink on the table, I insisted she moved the table closer so she could at least try to drink it herself (she didn’t offer to help herself, nothing like that) and then sat down in our bay and started watching videos on her phone. I think purely as a point of stopping me getting out of bed to help again.
Now, as I said I went into Good Hope with a leg infection, however I was left in bed for over two weeks, physios came once to tell me I was mobile, although I could barely get out of bed to get to and from the toilet, the seat next to my bed was too low so I couldn’t sit on it and I was having to borrow a frame too small for me from the ward as physios refused to see me again throughout my stay and wouldn’t issue me with a suitable walking aid. By being stuck in bed for so long, I started to get stabbing pains in my right thigh and an electric current running through it. My lower back became agony as I hadn’t sat properly for so long. The only time I had relief from the pain was sat on the toilet, so I used to go to the bathroom when I didn’t need it just to sit and ease my back. The final straw came with my left calf, already much weakened by cerebral palsy, so if I don’t move around enough it becomes weak and can ‘snap,’ started to repeatedly ‘snap’, so much so I stopped drinking and tried to eat less to avoid trips to the toilet. The physios still refused to see me.
The next day after getting out of bed to get a drink for the first patient, (so this is the 14.02.22), the 83 year old patient opposite was getting really upset, she was just starting to walk to the toilet on her own but was told she couldn’t do so without wearing slipper socks. She desperately needed the toilet, was on the verge of wetting herself and no one would respond to her buzzer. Her physio, when she had visited her earlier had took her slipper socks off her and placed them on the cabinet next to her bed but out of reach. So, again, I dragged myself out of bed, grabbed the socks and got back in bed, unseen by any of the staff and she went off to the toilet. Neither of us mentioning it to the staff as I had been chastised by the staff the night before.
The next day (15.02.22), this lady was discharged and went home, I was starting to feel really woozy, lightheaded, I had a horrible headache and all my joints were agony. I was quite out of it in bed, but I became aware that my next door neighbour who I had helped with her drink was moved overnight into a side room. I asked after her on the 16th and was told it was for her to get more attention, she had been really ill, was up most nights and we were all getting little sleep, but I did worry that it was because they had seen me help her and I had already been told to stop buzzing on her behalf.
On the 17th I continued to feel awful, the nurses came and went doing all the usual checks and I woke up on the 18th with a vicious sore throat and a text from the NHS Tracking text service, I had Covid-19, the very thing I had been trying to avoid for 2 years. We had been aware that Covid was on the ward, as bays started to close and certain toilets became out of bounds but we were assured our bay was negative and clean. I had trusted them. Due to living on my own and my legs being so bad, social services have become involved and I knew that I was to be sent to an assessment bed after hospital to see what additional support could be put in place to help me. Shortly after the diagnosis text, I had a phone call from social services to say that the original assessment bed was not possible because of my ‘covid contract’ status having been in contact with someone with Covid on the 13th February, so they must send me to a covid contact bed before an assessment bed. I said to her that I had just received a text saying I had covid and asked who had informed them of this contact as no one had told me.
A nurse then came to tell me that I had covid and that a covid bed needed to be arranged for me in a care home so I could be discharged. I was then moved to a care home yesterday, one who knew someone was coming with covid, but didn’t know who, had no prior warning as to my medical needs, so I have now been in an unsuitable bed for over 24 hours, one that I am struggling to get in and out of, all seating in my room is too low, so I can’t sit down and Good Hope sent inappropriate medication and guidance, including one type of medication I am allergic to, so the last time I had my proper medication was 8AM on 19.02.22, to say I am in agony is an understatement.
The covid is now affecting my breathing, so I am writing this now to make sure I can get the information out that DO NOT SEND ANYONE ELDERLY YOU LOVE TO GOOD HOSPITAL IN SUTTON COLDFIELD, ESPECIALLY WITH DEMENTIA. I saw what they were doing, I know what they did to me. I have to assume that the first lady I helped was positive (though no one ever confirmed this to me) and I am worried sick about the second lady I helped as she went home before my testing and diagnosis, I told every practitioner I saw to contact her, but they all dismissed my concerns, so I have no idea if she was told.
I feel awful and am in so much pain, but am so worried about my elderly friends I left alone in Good Hope as if I’m not there to buzz for them, who are. So, I am sorry if this is all a covid-rambling mess but I need to spread the word.
ALSO THANK YOU TO MY FRIENDS SARAH AND ANNA FOR THEIR SUPPORT, WITHOUT THEM I WOULN’T HAVE COPED XX
Dementia UK Alzheimer's Society