Pearson Exams Officers Support

As we sign off for 2025, we would like to wish you all a very happy and relaxing festive period.

We look forward to seeing you all in 2026, ready to support you in the new year. 🎄🎆

🎄Exams Officer Crossword! 📝

It's Christmas eve-eve so we're bringing you another game - have a go at this Exams Officer themed crossword! Some clues to help:

1 Down - What are you?
2 Across - What might you help your senco with?
3 Across - Where do you go to manage Entries and Registrations?
4 Down - If a learner needs enlarged font, what do you order?
5 Across - What might you apply for if something affected an exam?
6 Down - What lives in your secure store?

Let us know what you get in the comments ⬇

🎄🔍Word Search🔎🎄

Kicking off the run up to christmas with some fun games! Can you find the 8 exams themed words in our word search?

We'd love to see your completed crosswords in the comments!

The Pearson office here in Salford is getting in the🎄spirit this week with some festive attire, but don't worry we're still here until the 24th of December to support you with any queries you may have.

Christmas opening hours:

Our Customer Service teams will be available as usual until Wednesday 24 December, when our phone lines will close at 12 pm GMT. We will be back to our usual 8-5 pm opening hours from Friday 2 January 2026.

Soon, you’ll meet our new Voice AI assistant 🗣️

Over the next few weeks, you may be connected to our new Voice AI assistant when you call, giving you clear answers directly from our support articles.

Just talk naturally. No need to choose options or key in customer IDs. Simply tell the assistant what you need in your own words and it will guide you.
Answers from our support articles. The assistant is connected to our help centre and uses the same trusted support articles our teams rely on, so you get accurate information fast.
Available 24/7 for most queries. Day or night, you can get self-service help for common tasks and questions.
Sounds personal and natural. It’s designed to understand conversational language and respond in a friendly, human sounding way.

Need a person? No problem!

For complex queries, or if you’d prefer to speak to a specialist, just say “agent” at any time and we’ll connect you. But we’d encourage you to let our Voice AI assistant try first it can often answer your question straight away from support articles. If it can’t resolve your issue, it will connect you to the right team during working hours.

Just a friendly reminder about our Customer Service team's availability this afternoon 🙂

📌 Customer Service Availability 13th November 📌

Tomorrow afternoon our customer service team will be in training from 2pm until 4pm, meaning we will have reduced availability.

Please be sure to call before 2pm tomorrow, and raise any queries via the support portal between 2pm-4pm. If your query is urgent, you can still give us a call but please be advised that wait times may be longer than usual.

Support Portal: https://support.pearson.com/uk/s/contactsupport

Thank you for your understanding and as always we will still be available via our direct messages on the button below ⬇️ 📬

✨ New BTEC External Assessment Overview Tool! ✨

We are excited to launch our new BTEC external assessment overview tool for Exams Officers. This new tool will work alongside existing timetables and overview documents, and will collate everything you need within a few clicks 🖱️

- Find exactly what you’re looking for: use the search bar to quickly find assessments across multiple fields.
- Narrow down results: use drop-down options to filter between qualification, subject, and exam types.
- Customise your view: change columns on the home screen so you can prioritise what you need to see most.
- All details in one place: click on any table row to view detailed information about an assessment.
- Sort and export: collate all the details you need into an Excel sheet and export it ready to share.

Try the tool: https://btecassessmentsearch.netlify.app/

Read the full announcement here➡️ https://enews.pearson.com/rsps/m/1T3kbqQDl6ltJsP-Mys6bGP1d-rYnfW1AE2pZ47mWxM

Please feel free to share any feedback you have. We'd love to hear from you! 😀

📌 Customer Service Availability 13th November 📌

Tomorrow afternoon our customer service team will be in training from 2pm until 4pm, meaning we will have reduced availability.

Please be sure to call before 2pm tomorrow, and raise any queries via the support portal between 2pm-4pm. If your query is urgent, you can still give us a call but please be advised that wait times may be longer than usual.

Support Portal: https://support.pearson.com/uk/s/contactsupport

Thank you for your understanding and as always we will still be available via our direct messages on the button below ⬇️ 📬

Remembrance Day

At 11:00 today we will be observing a moment of silence for remembrance day. If you are on the phone to one of our specialists at this time, you will be asked if you would like to observe the silence. Otherwise, please avoid calling around this time unless your query is urgent.

✉️ New Replacement Labels ✉️

We are introducing a new way for centres in England to order replacement yellow labels.

If you misplace your yellow label, or make late entries, please submit a new yellow label request using the link below:

https://pearson.tfaforms.net/wf/eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJ3b3JrZmxvd1Nlc3Npb25JZCI6ImE4M2YzN2I1LTgzZjQtNGU5My04YWNlLTRiMzA0ZmQ0OTBkNCIsIm5vbmNlIjoiWVNVMFUwMGM0UlJkTWVzbW91RExRMlIwRFhqMDd6aTIlM0E5N2Q4ZmE0NTdmZDI5NmQyNDQ1NzZkOWNlOWZmMDkzZiIsImV2ZW50IjoiZm9ybS52aWV3LmRpc3BsYXkiLCJleHBpcmVzIjoxNzYyOTU0MTA2fQ.MQt6ff3UTW2Up_IYKuq4pnJb71p1TPzgZ075AL1YqxA

After submitting the form, you will be emailed a yellow label within 24 hours.

Our useful knowledge base article regarding labels has been updated to reflect this new information:

https://support.pearson.com/uk/s/article/Missing-Parcelforce-exam-paper-labels

Replacement labels order form

📚 Functional Skills 📚

Our Functional Skills qualifications are a great way for learners to gain skills in English, Maths, and Digital Services.

If you are wanting to switch over to Pearson or get started with us, we have made the process as quick and easy as possible.

If you're interested in our Functional Skills, please see our page on getting started:

https://qualifications.pearson.com/en/qualifications/edexcel-functional-skills/switching-to-pearson-functional-skills.html

Not sure where to begin? Please feel free to reach out to us for help. 💬