Back2Work Complete Training

Back2Work Complete Training

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Back2Work Complete Training provides pre-employment training courses for the unemployed. We specialise in Warehousing, SIA and Contact Centre Operations.

Operating as usual

31/01/2024

๐Ÿฒ ๐˜€๐˜๐—ฒ๐—ฝ๐˜€ ๐—ณ๐—ผ๐—ฟ ๐—ฝ๐—ฟ๐—ฒ๐—ฝ๐—ฎ๐—ฟ๐—ถ๐—ป๐—ด ๐˜๐—ผ ๐—ฟ๐—ฒ๐˜๐˜‚๐—ฟ๐—ป ๐˜๐—ผ ๐˜„๐—ผ๐—ฟ๐—ธ ๐Ÿ“ฐ ๐Ÿ’ผ

Returning to full-time employment after a lengthy absence can be quite daunting.

Everyone's circumstances are different too. You may have taken a career break to be a stay-at-home parent, or maybe you've simply lost some confidence after being made redundant.

In this short blog, we provide six simple steps to help you best prepare for the return to work.

Read more here:
https://b2wcompletetraining.com/six-steps-to-help-prepare-returning-to-work/

26/01/2024

"Whenever I was stuck on something or needed extra help, the tutor would explain it to me in great detail." - Learner feedback of the week ๐ŸŒŸ

Jake had nothing but positive feedback about his experience with Back2Work Complete Training. ๐Ÿ‘

Upon course completion, Jake gained full time employment in the contact centre industry.

Congratulations Jake! ๐Ÿ“ฃ

Find out more about our contact centre courses here: https://b2wcompletetraining.com/contact-centre-courses/

14/12/2023

"I gained some vital qualifications and more confidence" - Learner feedback of the week ๐ŸŒŸ

Zainab recently completed our Contact Centre course, gaining vital qualifications and seeing a boost in her confidence.

Upon completion of the course, Zainab gained full time employment in the contact centre industry. ๐Ÿš€

Congratulations Zainab! ๐Ÿ“ฃ

If you would like to know more about our contact centre courses, please visit: https://b2wcompletetraining.com/contact-centre-courses/

"My confidence kept growing from day one." - Sharon's story - Back2Work Complete Training 24/11/2023

"My confidence kept growing from day one." - Learner story of the week ๐Ÿ“–

Sharon recently completed our Contact Centre pre-employment training course and successfully gained a full-time role as an energy advisor. ๐Ÿ“ฃ

Read her story here:

"My confidence kept growing from day one." - Sharon's story - Back2Work Complete Training Sharon from Greater Manchester recently completed our fully-funded Contact Centre course and has since successfully secured employment.

Learner Feedback | Daphne Lai - Back2Work Complete Training 07/11/2023

๐Ÿ’ฌ ๐—Ÿ๐—ฒ๐—ฎ๐—ฟ๐—ป๐—ฒ๐—ฟ ๐—ณ๐—ฒ๐—ฒ๐—ฑ๐—ฏ๐—ฎ๐—ฐ๐—ธ: Daphne Lai ๐Ÿ“ž

Daphne recently completed our Contact Centre course and has gained more confidence and a new set of skills ready for her next role. ๐Ÿ“ฃ

Congratulations, Daphne! โญ

Read about her experience on the course here:
https://b2wcompletetraining.com/learner-feedback-daphne-lai/

You can also find out more about our Contact Centre course here:
https://b2wcompletetraining.com/contact-centre-courses/

Learner Feedback | Daphne Lai - Back2Work Complete Training Daphne from West Yorkshire recently completed our fully-funded Contact Centre pre-employment training course to pursue a career in this area.

Learner Feedback | Afshaan Taj - Back2Work Complete Training 12/10/2023

๐Ÿ’ฌ ๐—Ÿ๐—ฒ๐—ฎ๐—ฟ๐—ป๐—ฒ๐—ฟ ๐—ณ๐—ฒ๐—ฒ๐—ฑ๐—ฏ๐—ฎ๐—ฐ๐—ธ: ๐—”๐—ณ๐˜€๐—ต๐—ฎ๐—ฎ๐—ป ๐—ง๐—ฎ๐—ท

Afshaan from Greater recently completed our course and successfully gained employment with a national insurance provider ๐Ÿ†

Congratulations Afshaan and good luck in your future career! ๐Ÿ‘

You can read about his experience on the course here:

Learner Feedback | Afshaan Taj - Back2Work Complete Training Afshaan from Greater London recently completing one of our fully-funded Contact Centre training courses, and successfully secured employment.

8 Easy Ways To Cut Your Energy Costs This Winter - Back2Work Complete Training 12/10/2023

๐Ÿด ๐—˜๐—ฎ๐˜€๐˜† ๐—ช๐—ฎ๐˜†๐˜€ ๐—ง๐—ผ ๐—–๐˜‚๐˜ ๐—ฌ๐—ผ๐˜‚๐—ฟ ๐—˜๐—ป๐—ฒ๐—ฟ๐—ด๐˜† ๐—–๐—ผ๐˜€๐˜๐˜€ ๐—ง๐—ต๐—ถ๐˜€ ๐—ช๐—ถ๐—ป๐˜๐—ฒ๐—ฟ ๐Ÿ’ก

Fuel bills continue to be higher than normal for many in the current cost of living crisis, and we recognise that reducing bills wherever possible could be crucial as we head into winter.

In this blog, weโ€™ve identified some quick and easy steps you can take now to help reduce your future energy bills.

Read the blog here:
https://b2wcompletetraining.com/cutting-energy-bills-this-winter/

8 Easy Ways To Cut Your Energy Costs This Winter - Back2Work Complete Training As energy costs continue to rise despite the price cap being reduced, we share some simple ways to help cut your fuel bills this winter.

06/10/2023

๐Ÿ’ฌ ๐—Ÿ๐—ฒ๐—ฎ๐—ฟ๐—ป๐—ฒ๐—ฟ ๐—™๐—ฒ๐—ฒ๐—ฑ๐—ฏ๐—ฎ๐—ฐ๐—ธ: Hannah Jolayemi

Hannah recently completed our pre-employment training course in Lean Organisation Management Techniques. She told us that her tutor was great and supported her throughout the course.

As a result of this, Hannah has since gained full-time employment, using the skills she learnt in her new role. ๐Ÿ‘

A huge congratulations to you Hannah and good luck! ๐Ÿ†

We work with employers to source job-ready, entry-level candidates across a wide range of sectors. To find out how we can help your business, please visit: https://b2wcompletetraining.com/lean-organisation-management-techniques/

29/09/2023

๐Ÿ’ฌ ๐—Ÿ๐—ฒ๐—ฎ๐—ฟ๐—ป๐—ฒ๐—ฟ ๐—™๐—ฒ๐—ฒ๐—ฑ๐—ฏ๐—ฎ๐—ฐ๐—ธ: Muhammad Faisal Nasim

Muhammad recently completed our pre-employment Contact Centre training course, and as a result, has since gained full-time employment. ๐Ÿ™Œ

Congratulations, Muhammad! ๐Ÿ†

Find out more about how we can help you upskill and enter employment with our Contact Centre course: https://b2wcompletetraining.com/contact-centre-courses/

26/09/2023

This is why we do what we do ๐Ÿ™Œ

A lovely message to wake up to from one of our recent learners who completed a pre-employment training course with us ๐Ÿ†

Thank you for the kind words, Katie, and good luck for the future!

Find out more about how we can help you get back into work here:
https://b2wcompletetraining.com/

22/09/2023

๐Ÿ’ฌ ๐—Ÿ๐—ฒ๐—ฎ๐—ฟ๐—ป๐—ฒ๐—ฟ ๐—™๐—ฒ๐—ฒ๐—ฑ๐—ฏ๐—ฎ๐—ฐ๐—ธ: Jimmy Kelly

Jimmy recently completed our pre-employment training course in Construction which gave him a confidence boost and newfound knowledge in this industry.

He has since secured full-time employment upon completion. ๐Ÿ“ฃ

Congratulations, Jimmy! ๐Ÿค

Read Jimmy's story here:
https://b2wcompletetraining.com/learner-feedback-jimmy-kelly/

22/09/2023

A HUGE congratulations to Carl - who completed our 10 day Contact Centre course and has since secured full time employment! ๐Ÿ† ๐Ÿ‘

โœ… Accredited diploma in Digital Contact Centre
โœ… Increased confidence and interview skills
โœ… New customer support skills

Congratulations again, Carl!

More info about our Contact Centre course (North of Tyne) is here:
https://lnkd.in/eypKsx_6

21/09/2023

Another one of our learners with not one, but TWO job offers after completing her training! ๐Ÿ† ๐Ÿ‘

We helped Sharon to:

โœ… Increase her confidence
โœ… Learn new skills
โœ… Receive industry accredited qualifications
โœ… Find full-time employment

Congratulations again, Sharon!

Find out more about our fully funded customer service course here:
https://b2wcompletetraining.com/customer-service/

20/09/2023

Always great to read feedback like this from our learners! ๐Ÿ™Œ

It's never too late to learn new skills and change your career!

Visit our website to find our range of fully funded pre-employment training courses:
https://b2wcompletetraining.com/

Learner Feedback | Hammaad Ansar - Back2Work Complete Training 13/09/2023

๐Ÿ’ฌ ๐—Ÿ๐—ฒ๐—ฎ๐—ฟ๐—ป๐—ฒ๐—ฟ ๐—™๐—ฒ๐—ฒ๐—ฑ๐—ฏ๐—ฎ๐—ฐ๐—ธ: ๐—›๐—ฎ๐—บ๐—บ๐—ฎ๐—ฎ๐—ฑ ๐—”๐—ป๐˜€๐—ฎ๐—ฟ

Hammaad recently completed our pre-employment training course in Customer Service, which helped increase his confidence improved his IT skills.

He has since secured full-time employment after completing the course and now works as a Customer Advisor ๐Ÿ‘

Congratulations again, Hammaad! ๐Ÿ†

Read Hammaad's story here:
https://b2wcompletetraining.com/learner-feedback-hammaad-ansar/

Learner Feedback | Hammaad Ansar - Back2Work Complete Training Hammaad recently completing one of our fully-funded Customer Service training courses. Read about his experience with us in this short blog.

07/09/2023

๐Ÿ’ฌ Learner Feedback: Jane Vilgats

Jane recently completed one of our 10-day Contact Centre courses, which helped increase her confidence when working in a group and collaborating with others.

She has also secured full-time employment since completing the course and is now using her newly acquired skills in her new role.

Congratulations again, Jane! ๐Ÿ†

Visit our Contact Centre page for more information: https://b2wcompletetraining.com/contact-centre-courses/

Meet the tutor: Michelle Kershaw - Back2Work Complete Training 05/09/2023

๐— ๐—ฒ๐—ฒ๐˜ ๐˜๐—ต๐—ฒ ๐˜๐˜‚๐˜๐—ผ๐—ฟ! ๐Ÿ‘‹

Michelle (Shelley) Kershaw is one of our Pre-Employment training tutors who teaches our various courses in Customer Service, Contact Centre, Warehousing and Express Logistics ๐Ÿ“š

In this short blog, we speak to Shelley to find out more about her experience as a tutor, what learners can expect on one of her courses and her key tips for learners.

Read more here:
https://b2wcompletetraining.com/meet-the-tutor-michelle-kershaw/

Meet the tutor: Michelle Kershaw - Back2Work Complete Training One of our Pre Employment Training tutors, Michelle Kershaw, talks about the courses she teaches and what learners can expect on our courses.

Learner Feedback | Daniel Brookes - Back2Work Complete Training 01/09/2023

๐Ÿ’ฌ Learner Feedback: Daniel Brookes

Daniel recently completed one of our 10-day Contact Centre courses, which has given him an increased amount of confidence, new skills and the motivation to continue his learning.

He has also secured full-time employment after completing the course, ending an 18-month period of unemployment.

Read more about Daniel's story here:
https://b2wcompletetraining.com/learner-feedback-daniel-brookes/

Congratulations again and good luck for the future, Daniel! ๐Ÿ‘

Learner Feedback | Daniel Brookes - Back2Work Complete Training Daniel recently completing one of our fully-funded Contact Centre training courses. Read about her experience with us in this short blog.

25/08/2023

๐Ÿ’ฌ Learner Feedback: Hiral Parwkh (Tees Valley)

Hiral recently completed one of our fully funded Contact Centre courses, which helped provide her with the skills and confidence she needed to secure a role in this industry.

After completing the course, she successfully found employment as a full time Customer Service Advisor ๐Ÿ‘

Find out more about our Contact Centre courses here:
https://b2wcompletetraining.com/contact-centre-courses/

Congratulations again, Hiral!

18/08/2023

๐Ÿ’ฌ Learner Feedback: Janet Callaghan

Janet recently completed our Customer Service course, which was a perfect fit for her as she says she loves meeting new people in all circumstances.

She then went on to secure full-time employment following course completion and is now employed with her local council as an Administration Assistant.

Congratulations, Janet! ๐Ÿ‘

Learner Feedback | Amita Parmar - Back2Work Complete Training 11/08/2023

๐Ÿ’ฌLearner Feedback: Amita Parmar

After having previous job roles in customer service, Amita found this course very useful as it added more knowledge to her existing experience.

Amita had nothing but praise for her tutor and how they delivered the course, she then went on to gain full-time employment upon completion of the course. ๐Ÿ‘

Read her story here:

Learner Feedback | Amita Parmar - Back2Work Complete Training Amita recently completed one of our fully-funded Facilities Industry training courses. Read about her experience in this short blog.

28/07/2023

๐Ÿ’ฌ Learner Feedback: Omowera Ojie

After previously gaining a BSC qualification, Omowera decided to enrol on our Customer Service course to develop her existing skills in order to seek a permanent role in this area.

Omowera not only learnt new skills to apply in a customer service role, but was also supported with interview tips and advice, as well as guidance on how to update her CV.

Read her story here:
https://b2wcompletetraining.com/learner-feedback-omowera-ojie/

Online learning: A guide to the virtual classroom - Back2Work Complete Training 27/07/2023

๐Ÿ’ป ๐—ข๐—ป๐—น๐—ถ๐—ป๐—ฒ ๐—น๐—ฒ๐—ฎ๐—ฟ๐—ป๐—ถ๐—ป๐—ด: ๐—” ๐—ด๐˜‚๐—ถ๐—ฑ๐—ฒ ๐˜๐—ผ ๐˜๐—ต๐—ฒ ๐˜ƒ๐—ถ๐—ฟ๐˜๐˜‚๐—ฎ๐—น ๐—ฐ๐—น๐—ฎ๐˜€๐˜€๐—ฟ๐—ผ๐—ผ๐—บ

We recognise that online learning via a virtual classroom is a completely new experience for a lot of our learners.

That's why we've produced a short guide to online training courses and what to expect, to best prepare you if you've recently enrolled on one of our fully-funded pre-employment training courses.

Read the guide here:
https://b2wcompletetraining.com/online-learning-a-guide-to-the-virtual-classroom/

Online learning: A guide to the virtual classroom - Back2Work Complete Training We share our guide to online learning - so you can best prepare yourself for joining one of our online training courses.

Learner Feedback | Samantha Thirlway - Back2Work Complete Training 19/07/2023

๐Ÿ’ฌ Learner Feedback: Samantha Thirlway

After previously gaining a Level 2 Teaching Assistant qualification, Samantha decided to enrol on our Digital Contact Centre course to learn new skills in order to seek a permanent role in this area.

Her experience on the course was an overwhelmingly positive one, and she described how she learnt more than she initially thought she would when enrolling.

Read her story here:
https://b2wcompletetraining.com/learner-feedback-samantha-thirlway/

Learner Feedback | Samantha Thirlway - Back2Work Complete Training Samantha recently completing one of our fully-funded Contact Centre training courses. Read about her experience with us in this short blog.

17/07/2023

๐Ÿ“ฐ Blog: Cost of living crisis - What support is available?

We've provided a quick round up of the support that's currently available if you're struggling with the cost of living at the moment.

It comes after the Bank of England recently raised the base rate of interest to 5%, creating added pressure for millions who are already finding it hard to cope with the rising costs of fuel, energy, food and broadband.

Read the full blog here:
https://b2wcompletetraining.com/cost-of-living-crisis-what-support-is-available/

13/07/2023

๐Ÿ’ฌ Learner Feedback: Fatima Embalo

Fatima recently completed one of our pre-employment training courses and has since landed full-time employment, working remotely in sales and customer service ๐Ÿ‘

She told us that her tutor was extremely helpful and supportive with the tasks she was given to complete, and that the course presented her with the opportunity to learn new key skills.

Congratulations again and good luck in your new role, Fatima!

Find out more about our pre-employment training courses here: https://lnkd.in/gJtbp4B

Read more about Fatima's experience with us here:
https://lnkd.in/e8aECuWR

11/07/2023

So you've completed the training course, gained the relevant skills required, nailed the interview and got the job! ๐ŸŽ‰๐Ÿ™Œ

But what happens next? How can you best prepare for your first day?

Our new blog post has you covered, as we share our top 10 tips for starting a new job.

Read the full blog here:

https://b2wcompletetraining.com/top-10-tips-for-starting-a-new-job

07/07/2023

๐Ÿ’ฌLearner Feedback: Eliana Rodrigues

Eliana recently completed one of our Contact Centre training courses and has since landed full-time employment as a Customer Service Advisor. ๐Ÿ‘

She told us that her tutor was extremely helpful and inclusive throughout the course, making sure that everyone felt supported throughout.

Congratulations again and good luck in your new role, Eliana!

Find out more about our Contact Centre courses here: https://b2wcompletetraining.com/contact-centre-courses/

05/07/2023

Kasie recently completed one of our Customer Service courses and has since managed to secure full time employment in a customer service based role.

She told us that she now feels a lot more confident going forward for these types of roles and has also developed a better understanding of the equipment that might be used.

Find out more about our Customer Service courses here: https://b2wcompletetraining.com/customer-service/

26/06/2023

Fatima has recently completed one of our Digital Skills courses. Fatima told us that she is now more confident when it comes to speaking with different people and has new skills. Upon completing the course Fatima went on to secure full time employment in a customer service based role.

Find out more about our Digital Skills courses here: https://b2wcompletetraining.com/digital-skills/

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Back2Work Complete Training

Pre-Employment Training is a fantastic way to get unemployed people ready for employment in a wide range of sectors.

Back2Work Complete Training have been delivering employability programmes across the UK for 7 years and over that time we have trained and placed over 10,000 people with employers across the UK.

Our Pre-Employment Training courses are delivered over 10-15 days and over this period learners complete workbooks and gain valuable knowledge relevant to the sector.

Throughout the programme, learners will also gain a qualification in employability which will prepare them for upcoming interviews and further preparation for employment.

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Pre-Employment Training Benefits
Achieve a nationally recognised qualification
High Quality Teaching
Celebrating the work we do โ€“ Meet the Trainer

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