European Professional Certification Agency - EPCA

Get a Certified Customer Experience Professional Certification at a special discount today from UK based Institute of Customer Management (Institute of Customer Management).

No exam. A practitioner focused assignment.

Certified Customer Experience Practitioner (CCXP) - ICM University London Certified Customer Experience Practitioner (CCXP) Exam/Assessment Cost: $ 495 Accredited by: European Marketing and Management Association (EUMMAS)

The Commonwealth Scholarship for the Institute of Customer Management MBA Programme.

The ICM Commonwealth MBA Scholarships are open to students from Commonwealth states (students from other countries can apply for the Siemens Scholarship). This programme is meant for those who qualify for the MBA programme, but can not afford the full cost. The award covers (80%) £15,000 towards the tuition fee for the ICM MBA programme.

The ICM MBA Programme is one of the most unique MBA programmes in the world. The MBA is designed outside-in, focused on the business world.

-Courses are taught like corporate trainings
-Students and faculty from a diverse backgrounds
-Some of the leading faculty in the world, including former Harvard professors
-Courses are taught in block format (over a week) in some of the leading cities in the world (London, Dubai, Boston, Kuala Lumpur, etc).
-Study face-to-face, online or blended.

ICM Commonwealth MBA Scholarship – Institute of Customer Management ICM Commonwealth MBA Scholarship The ICM Commonwealth MBA Scholarships are open to students from Commonwealth states. This programme is meant for those who qualify for the MBA programme, but can not afford the full cost. The award covers £15,000 of the tuition fee for the ICM MBA programme. Program...

What are customer experience / customer journey maps, and how to do them right.

This short video explains these important concepts.

To find out more about journey maps, click here: https://www.udemy.com/course/journeymaps/?referralCode=6C197B0FB1D283C32234

Customer Experience Maps or Customer Journey Maps What are Customer Experience or Customer Journey Maps? Why are the important for an organisation, and how to do them right. To find out more about journey ma...

Want to improve customer services, customer satisfaction, and improve customer happiness? We have launched this course on Udemy for all those who want to improve customer experiences. Here is the link to get the best price for this course:

https://www.udemy.com/course/journeymaps/?referralCode=6C197B0FB1D283C32234

Only 3 days left to grab this course for less than $15!!! That's right, this $200 course is up on Udemy for this amazing low price. Use this link to grab yourself a bargain.

https://www.udemy.com/course/ccxp-icm/?referralCode=B6D5CF4F12CE2B021451

Customer Experience Certification Workshop The workshop that will help you get the CCXP certification

Here's a useful article on CX vs CEM. Both are often thought of as the same, but there is a difference.

The difference has an impact on the bottom line of organisations, including loyalty, profitability, marketshare and long-term success.

Your comments and thoughts would be appreciated.

Tag someone, who might find this of use.

Customer Experience vs. Customer Experience Management - what's the difference and why its important? It appears that most people know about and have an understanding of Customer Experience (CX), but very few know about Customer Experience Management (CEM). The two are often thought of as the same concepts.

Announcing the launch of the Certified Customer Experience Practitioner (CCXP) training on Udemy. This is the first such CCXP training on a learning platform. Improve your qualifications, improve your job prospects, and take advantage of Udemy's new course offer.

https://www.udemy.com/course/ccxp-icm/?referralCode=B6D5CF4F12CE2B021451

Customer Experience Certification Workshop The workshop that will help you get the CCXP certification

This article discusses how companies can get their customers to love their brand!

How to get customers to LOVE your brand In my previous blog I discussed true customer loyalty. In this blog I will discuss what are the differences between emotionally attached and other types of loyal customers.

I've just launched a 'Masterclass on Customer Loyalty' course on Udemy. This course has been 15+ years in the making. First, it's based on 5 years of PhD research, which I did at the prestigious University of Bradford. The next decade, I spent working with companies of all sizes, across the globe (including Fortune 500 companies) to perfect the models I had developed.
This online training is now available for the next 48 hours or so totally for free. If you want to learn some of the secrets to developing true loyalty, click on this link:

https://www.udemy.com/course/customerloyalty/?couponCode=CBCLASS

And remember to leave some reviews :)

Masterclass on Customer Loyalty How to get your customers to love your brand

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EPCA is offering management internships.

Are you a business or marketing graduate or studying for a degree in business/marketing? Would you like to gain international experience working with a European organisation? We are offering 3 month internships (un paid). This is a work from home position. You will be required to liaise with EPCA via social media. These internships are open to people of all nationalities. Upon successful completion you will get a certificate from EPCA, a letter of recommendation and be allowed to post EPCA as job experience on your cv/LinkedIn profile.

We would like to congratulate Startup Academy for becoming a member of the European Professional Certification Agency. As a member institute, all of the trainings conducted by the institute will be EPCA certified.

Dr. Bilal Mirza