Our mission is to be the UK’s most innovative provider of Customer Service Solutions.
LOAF Training Ltd was established by Gavin and Amy Scott to support both
Business and Educational organisations to "Create a Winning Workforce." It
achieves this via a number of solutions including, Keynote Speaking, Workshops,
Coaching and e-learning solutions.
08/05/2021
Just in case you were not aware, my "Customer Service Gold Dust" podcast, which I launched on 31st March has just hit over 500 downloads!! I'm chuffed to bits!
Here's a few links where you can take a listen:
Apple listeners - https://apple.co/33vnTGI
Spotify listeners - https://spoti.fi/3twPB0m
Enjoy!!
17/07/2019
12 months ago I was here at St George’s Park kicking off a programme for 39 Business Leaders! Today, we start a second programme with the same company and a further 27 managers. Great venue, quality facilities and a few familiar faces here and there!!
Received a lovely video testimonial this week from Arfa Saira Iqbal. It was a great surprise with such kind words. Thanks Arfa, you are awesome!!
Make sure you provide a Warm Welcome and Acknowledge the Customers request. So easy to do but so often missed.
This week's Thursday 3's is all about ending on a high.
In this video are 3 immediate tricks you can use to improve your customer service and your business.
Loaf Training is the industry-leading customer service training providers. How can we help you give a better customer experience?
Message us today to find out!
Welcome to this week's Thursday 3's!
One area of customer service, 3 tips you can implement straight away.
This week - the art of saying no.
A powerful video you need to see
Welcome to this week's Thursday 3's from Loaf Training: one area of customer service, 3 tips you can implement straight away.
This week - storytelling. It's becoming more and more prevalent across business but here's our take on it from a customer experience perspective.
Take now, and implement these tips for immediate business improvement!
What do you remember about your shopping trips? About your purchases or your phone calls to your utility providers or local council?
It is important you are memorable as a business...for the right reasons!
This week we focus on being memorable.
What will you learn?
What can you apply?
Welcome to the latest installment of your Thursday 3's! One area of customer service, 3 simple and quick tricks to apply straight away.
This week, the power of simple language and 3 tips you can take away today and apply to your future conversation.
We hope you are enjoying the Thursday 3 series - know someone who would benefit from seeing them? Tag them in!
It's important to be present, be focussed and remove any distractions!
Have you ever talked to a customer or a family member or friend and really been focussed on your phone or laptop instead of them?!
How can you prove to your customer that you are actually engaged?
Heres' some quick tips!