11/04/2026
Core learning from daylong training on "Conflict Resolution and Negotiation skill" , organised by Institute of Soft Skills Development & Research, Bangladesh - issdr,b an initiative of SSDR Foundation .
PeaceâRelationshipâConflictâCommunication Model (PRCC Model)
đŋ Core Idea:
Communication â shapes Relationship â influences Conflict â determines Peace
đ āĻ
āϰā§āĻĨāĻžā§,
āĻāĻĒāύāĻŋ āϝā§āĻāĻžāĻŦā§ āϝā§āĻāĻžāϝā§āĻ āĻāϰā§āύ, āϏā§āĻāĻžāĻŦā§āĻ āĻāĻĒāύāĻžāϰ āϏāĻŽā§āĻĒāϰā§āĻ āϤā§āϰāĻŋ āĻšā§â
āĻāϰ āϏā§āĻ āϏāĻŽā§āĻĒāϰā§āĻāĻ āĻ āĻŋāĻ āĻāϰ⧠āϏāĻāĻāĻžāϤ āĻā§āĻāĻžāĻŦā§ āĻšāĻŦā§ āĻāĻŦāĻ āĻļāĻžāύā§āϤāĻŋ āĻĨāĻžāĻāĻŦā§ āĻāĻŋāύāĻžāĨ¤
1ī¸âŖ Communication (āϝā§āĻāĻžāϝā§āĻ)
āϏāĻŦāĻāĻŋāĻā§āϰ āĻļā§āϰ⧠āĻāĻāĻžāύ āĻĨā§āĻā§āĻ āĻāĻĒāύāĻŋ āĻā§āĻāĻžāĻŦā§ āĻāĻĨāĻž āĻŦāϞā§āύ?
āĻāĻĒāύāĻŋ āĻļā§āύā§āύ, āύāĻžāĻāĻŋ āĻļā§āϧ⧠āĻāϤā§āϤāϰ āĻĻā§āύ? āĻāĻĒāύāĻžāϰ āĻāĻžāώāĻž āĻāĻŋ āϏāĻŽā§āĻŽāĻžāύāĻāύāĻ?
đĄ Positive Communication â Trust āϤā§āϰāĻŋ āĻāϰā§
â Negative Communication â Misunderstanding āϤā§āϰāĻŋ āĻāϰā§
2ī¸âŖ Relationship (āϏāĻŽā§āĻĒāϰā§āĻ)
āϝā§āĻāĻžāϝā§āĻā§āϰ āĻĢāϞāĻžāĻĢāϞ:
āĻāĻžāϞ⧠āϝā§āĻāĻžāϝā§āĻ â āĻļāĻā§āϤāĻŋāĻļāĻžāϞ⧠āϏāĻŽā§āĻĒāϰā§āĻ
āĻāĻžāϰāĻžāĻĒ āϝā§āĻāĻžāϝā§āĻ â āĻĻā§āϰā§āĻŦāϞ āϏāĻŽā§āĻĒāϰā§āĻ
đĄ āϏāĻŽā§āĻĒāϰā§āĻ āϝāϤ āĻāĻžāϞ⧠āĻšāĻŦā§, āϏāĻāĻāĻžāϤ āϤāϤ āϏāĻšāĻā§ āĻŽā§āϝāĻžāύā§āĻ āĻāϰāĻž āϝāĻžāĻŦā§
3ī¸âŖ Conflict (āϏāĻāĻāĻžāϤ)
āϏāĻŽā§āĻĒāϰā§āĻā§āϰ āϏā§āĻŦāĻžāĻāĻžāĻŦāĻŋāĻ āĻ
āĻāĻļ Conflict āĻāĻžāϰāĻžāĻĒ āύāĻž, āĻāĻŋāύā§āϤ⧠Handling āĻāĻžāϰāĻžāĻĒ āĻšāϞ⧠āϏāĻŽāϏā§āϝāĻž
đĄ Healthy Relationship â Healthy Conflict
â Weak Relationship â Toxic Conflict
4ī¸âŖ Peace (āĻļāĻžāύā§āϤāĻŋ)
āĻļā§āώ āĻĢāϞāĻžāĻĢāϞ
Effective Communication = Strong Relationship
Healthy Conflict Handling = Inner & Outer Peace
đ Model Flow (Simple Formula):
đ Communication â Relationship â Conflict â Peace
đ§ Psychological Insight:
āĻŽāĻžāύā§āώ āĻāĻĨāĻž āĻŽāύ⧠āϰāĻžāĻā§ āύāĻž, āĻ
āύā§āĻā§āϤāĻŋ āĻŽāύ⧠āϰāĻžāĻā§
Respectful communication â Emotional safety āϤā§āϰāĻŋ āĻāϰ⧠Emotional safety â Trust â Peace
⨠Practical Application:
â āĻāĻā§ āĻļā§āύā§āύ, āĻĒāϰ⧠āĻŦāϞā§āύ
â āĻŦā§āϝāĻā§āϤāĻŋāĻā§ āύā§, āϏāĻŽāϏā§āϝāĻžāĻā§ āϞāĻā§āώā§āϝ āĻāϰā§āύ
â āĻāĻŦā§āĻ āύā§, āĻŦā§āĻāĻžāĻĒā§āĻžāĻā§ āĻā§āϰā§āϤā§āĻŦ āĻĻāĻŋāύ
â Win-Lose āύā§, Win-Win āĻāĻŋāύā§āϤāĻž āĻāϰā§āύ
đŦ One Powerful Line:
âāĻāĻĒāύāĻžāϰ āϝā§āĻāĻžāϝā§āĻā§āϰ āĻŽāĻžāύāĻ āĻāĻĒāύāĻžāϰ āϏāĻŽā§āĻĒāϰā§āĻā§āϰ āĻŽāĻžāύ āύāĻŋāϰā§āϧāĻžāϰāĻŖ āĻāϰā§, āĻāϰ āĻāĻĒāύāĻžāϰ āϏāĻŽā§āĻĒāϰā§āĻā§āϰ āĻŽāĻžāύāĻ āĻāĻĒāύāĻžāϰ āĻā§āĻŦāύā§āϰ āĻļāĻžāύā§āϤāĻŋ āύāĻŋāϰā§āϧāĻžāϰāĻŖ āĻāϰā§āĨ¤â