CAL Corporate Solutions

You might mean well...but are you actually making it worse?

If your organisation is looking to upskill and empower teams in customer-facing roles, our MARATE training can help. Learn more ➡️ https://bit.ly/4fvf6Lx

Service is different from experience.
Your customer service skills may be great, but if you don't create a fantastic customer experience, your service won't matter. Customer experience has never been under so much scrutiny, and it’s critical to get it right.

✅ Good service = you went to the shop and ordered your coffee, and you got it quickly, and it tasted great, and it wasn’t expensive.

But what if the experience was sub-par?

❌ Experience: the person who made your coffee was rude and abrupt, and you’re not sure whether you want to go back because you didn’t feel welcome

Check out our blog linked below, where we dive into the hidden costs of poor customer experience and how you can improve.

Creating a successful hybrid workplace takes time and forethought. It's not enough to just work from home every other day. You need organisational systems in place that actively encourage your team in hybrid settings.

Good communication strategies are at the core of maintaining and fostering hybrid success. Here are five strategies that may work for your team. 💬💡

If your organisation is looking to upskill and empower teams in hybrid workplaces, our training can help. Learn more ➡️ https://bit.ly/4vw7ON7

Resilience is such an important skill to have in the workplace. Building strong resilience in employees helps to prevent things like:

🔵Overwhelm with workload.
🔵Conflict between team members.
🔵High staff turnover.
🔵Low productivity or morale.

In this blog, we break down our favourite tested, practical planning exercise that you can do in 30 minutes. We call it: Clean up your MES.

MES stands for 'map, explore, and support'. This activity will help you identify the causes and map out a realistic way forward. So what are you waiting for? It's time to clean up. ➡️ https://bit.ly/4tOrhY6

How to build resilience in times of uncertainty Have you ever been in a team where you experienced the following? Overwhelmed with current workload. Lack of forward planning or clear strategy. Ongoing tension and conflict with other team members. High staff turnover. Employee absenteeism or lots of sick leave taken. Low productivity or morale. Ea...

We’re feeling rejuvenated after our recent training sessions with Geelong Regional Libraries! Such an amazing team to work with. 💙

This has been a great start to a series of MARATE training sessions we're running with them over the next few weeks. By building on the skills from these initial MARATE training sessions, we can support this amazing team in continuing to provide high-quality library and community services. 📚

Interested in customised professional training for your workplace? Learn more here: https://calcorporatesolutions.com.au/

As an employer, you have a legal obligation to reduce psychosocial hazards in the workplace. These hazards can appear in various forms and systems in your business, but one of the most common ones we come across?

Employees exposed to high-stress or high-demand situations.

One way to build a support plan for your staff is through ongoing training. Implementing training into workflow can give employees the skills and techniques to manage their own stress and emotional load in difficult customer interactions.

Our MARATE training provides valuable tools and techniques for managing stress when dealing with difficult customers and interactions.
It also provides proven de-escalating tactics to use for better customer experience.

If your organisation is looking to upskill and empower your teams, our MARATE Skills training can help. Learn more ➡️ https://www.calcorporatesolutions.com.au/courses/marate/

Today, we remember and commemorate the service, sacrifice, and contributions made to defend Australia and New Zealand in times of peace and war.

We had the privilege of running our Emotional Intelligence training with the incredible team at Carrathool Shire Council. They're committed to continuous improvement and creating the best value in everything they do to protect and promote quality of life within their community.

It’s always a pleasure to facilitate training in environments where these values aren’t just words on a wall. They’re lived every day. Here’s to organisations like Carrathool Shire Council who know that investing in people is investing in the future. 🌱

If your organisation is also looking to upskill and empower teams, our training can help. Learn more ➡️ https://bit.ly/4vw7ON7