TERMS of USE
These terms of use set out the rights of the Department for Education (the department) when engaging with the public through social media. These terms apply to our department social media channels as well as all government school, preschool and external department agency social media channels. Management of social media channels
The department uses social media channels to distribute information to the community. This includes:
news
events
updates and announcements
department programs. The department social media channels are managed and operated by the Communications Directorate. Currently the department manages:
Facebook – handle: edu.sagov (https://www.facebook.com/edu.sagov )
Twitter – handle: edu_sagov (https://twitter.com/edu_sagov )
Instagram – handle: edu_sagov (https://www.instagram.com/edu_sagov )
LinkedIn – handle: Department for Education, South Australia (https://www.linkedin.com/company/department-for-education-sa )
YouTube – handle: Department for Education, South Australia (https://www.youtube.com/user/SAEducationDept/featured ). Responding to enquiries and moderation
The department social media accounts are monitored during business hours (Monday to Friday, 9am to 5pm) excluding public holidays. Accounts may also be intermittently monitored outside of business hours subject to staff availability and business needs (for example, emergency management). Comments may be disabled on posts during out of hours or when resources are unavailable. We will respond to enquiries and direct messages sent to our social media accounts in the same way we respond to emails and other customer service messages. Social media responses may be relatively informal and links to specific or expanded information will be provided. Terms of use
While we welcome questions and relevant commentary on our social media pages, we expect users to be respectful of the site and other users. We reserve the right to remove any content that does not comply with our these terms of use. This includes comments, replies or direct messages that:
are abusive, offensive in nature or contain offensive language
bully, harass, defame or give offence to other people
could be considered prejudicial, racist or inflammatory
promote hate of any kind
contain misleading, deceptive, false, defamatory or libellous content
are off-topic or spam
infringe on the intellectual property rights of others
are unauthorised copyright material
impersonate or falsely represent a person or entity
promote the sale of products or services for any commercial purpose unless you have our written consent to do so
contain personal information (email addresses, phone numbers or private addresses)
are detrimental in any way. Following and sharing
We may like, share or re-publish content outside of our regular portfolio. This does not constitute endorsement of content. Similarly, we may choose to follow other organisations or individuals. Being followed by the Department for Education social media channels does not imply endorsement of any kind. Link shortening
Unless they’re already short, we may shorten Uniform Resource Locators (URLs) with commonly used link compressing services, such as Bitly or Hootsuite’s ow.ly. Privacy
In line with South Australian Government State Records Act 1997 and The Archives Act 1983, all social media content will be recorded and archived, as part of legislative requirements for Government of South Australia record keeping. Disclaimer
The information provided through the department social media accounts is presented by us for the purpose of disseminating information for the benefit of the public. While all efforts are made to ensure the accuracy of the information presented, we do not make any representation or warranty about the accuracy, reliability, currency or completeness of any material provided via our social media accounts. Acceptance of terms of use
By following or posting to the department social media accounts, including comments or messages, you are accepting these terms of use. Any repeated violations to our terms of use will result in the user being blocked or banned from accessing the department managed social media accounts.
