28/04/2016
How do big companies (like Google, Microsoft, Apple, Facebook, etc.) fire their employees?
And the answer is based on someone's experience who worked for IBM.
It was the last day of an engagement (work done on a client contract) and a few of my co-workers were gathered at an expensive restaurant for a celebratory dinner. We did a great job, client was happy, high fives all around, we raised our glasses to IBM: Big Blue forever!
When I returned to my hotel room, I had an email from my IBM supervisor asking me to call him. Not through email, not through IM or text message or the relay service (I am deaf). I had to talk to him directly on the phone. This was unusual and annoying because he knew I was deaf and he's always talked through IM with me. I knew it was something really important, but I never thought for one second I was about to get fired. I had been at IBM for ten years, got awesome reviews, and the project that had just ended was a positive result for IBM. Maybe I was going to get promoted! A bit unexpected, but after the work we'd just delivered, it wasn't improbable. It was on my personal development plan that I was going to work toward such and such a position, a bit early, but still...
So I walk to the lobby, ask the clerk at the desk to help me with the phone call, she listens for a moment, puts the phone on her shoulder, says "He says you've been terminated. You'll get a severance package. You have to say you understand on the phone." So I do and the clerk awkwardly asks if I need anything else.
So I learn yes I got great reviews yes the project I was part of was fantastic yes the client was happy, but everyone on the bench was being cleared out immediately, all 10,000 of us, more or less. I had always picked up a new engagement within days, and I was waiting to hear to see if I'd been picked up somewhere else, nothing I was worried about. But as I was put on the bench that day, boop, I was terminated.
I got 30 days to try to find a new job within IBM (ha ha, so was everyone else), a not too bad severance check (about 6 months salary). On my last day, I went to an IBM office. There was a long sequence of lines. One line you turned in your laptop, one line to turn in your badge, then some HR guy explains your termination benefits, and finally I get my severance check and assorted paperwork for unemployment and COBRA.
A lot of emotional people milling around, hugging and a lot of people sad and some with tears streaming down their faces. I wasn't interested in talking with anyone, so I just went through the lines and left quickly. I had the idea that once IBM got over their rough patch I'd just re-apply and I'd be back. Didn't happen, and although I had a job interview at IBM Research five years later, I could tell it wasn't the same company, it wouldn't be like it was before, and the salary range was less than what I'd gotten before, and far less than other offers I got later that year.
It took a while but now I'm in good shape, career wise, but believe me, until that one fateful day, I never once thought about leaving IBM or even remotely thought I'd get fired. So usual lessons learned!