Hospitality Professional

Important Update: The Virtual and Hybrid Event Course has been rescheduled to summer quarter. The new start date is July 12 with the first of the five webinars taking place on July 14. For more course info or registration, contact [email protected].

Do you know what it takes to organize a successful virtual or hybrid event? Not many people do. Distinguish yourself by taking the Virtual and Hybrid Events course starting May 17, offered as a series of 5 weekly one-hour webinars, with online resources and an online learning community. Participants get a certificate of completion in Virtual and Hybrid Event Planning! For course information and registration, email [email protected].

Hybrid events can succeed beyond your wildest dreams. Read about how the Austrian Wine Marketing Board conducted their Moscow Wine Tasting Event in a Hybrid format to create a well-attended, satisfying 2021 event. https://www.brella.io/success-story/austrian-wine?hsCtaTracking=01efdfbd-47e9-446c-9299-42ff74af81ad%7C11d837a2-3e21-4cc6-b40c-05b6aef6177e

Learn how to put together a successful hybrid or virtual event in Kendall's newest continuing education course, which starts May 17. Email [email protected].

Austrian Wine Wine tastings don't translate well virtually, so AWMB went hybrid. Read how they connected 160 tasters with winemakers via a solid hybrid event platform.

Meet John Nawn. John is a long-time event industry veteran and former executive with the Professional Convention Management Association (PCMA who specializes in developing event strategies that align with an organization’s overall business strategy. John is co-founder and Chief Strategist for The Event Strategy Network (https://event-strategy.net), a diverse group of trusted advisors dedicated to unleashing the full business potential of in-person, digital, and hybrid events.

John developed and will be leading Kendall’s new course on Virtual and Hybrid Events that starts May 17. The course will be offered as 5 live webinars on 5 consecutive Wednesdays in May and June, with additional resources and access to a virtual learning community. All participants receive a copy of John’s Virtual and Hybrid Course manual (pdf). For course information and registration, email [email protected].

The digital events environment blossomed during the pandemic and is likely to continue to grow in the future. Kendall College is presenting a continuing education course consisting of 5 webinars starting May 17 that explores the tools and techniques for success in this developing arena. The course is lead by industry expert John Nawn. Here is a short interview with John explaining some of things that will be highlighted in the course: https://youtu.be/SzX8rsueQJ0

For course information and registration, contact [email protected].

Hospitality Discussion: Virtual and Hybrid Events This is an interview with John Nawn, Co-founder and Chief Strategist of the Event Strategy Network, discussing a new course he is developing and delivering o...

Enroll now for Resilient Leadership in Hospitality, starting April 5. It's full of great insights from faculty and experts in the field. Here is a sample interview with Chef Ragano of Qui Chef, who really understands how to innovate your way out of a crisis. You can get more of this kind of expert guidance and insight by taking Resilient Leadership in Hospitality, which starts online April 5. Email hosprofessional.edu for registration info. https://youtu.be/ooKhERbLj-s.

Interview with Chef Laura Ragano of Oui Chef Associate Dean Leigh Uhlir interviews Chef Laura Ragano of Oui Chef about resilience in the industry.

Meet the resilient women of Kendall College at National Louis University! Whether a leader in the kitchen, classroom or boardroom, each of these women are unstoppable. Adapting and overcoming industry challenges, each brings a unique lesson to the Kendall students and community. Keep making HISTORY!

Hotel leaders demonstrated resilient leadership through the COVID-19 pandemic, showing heightened empathy, decisiveness, transparency and innovative thinking. Teamwork and collaboration, communication and staff engagement were all enhanced. Those are among the findings from our research report "Resilience Leadership in Chicago Hotels: Case Study in a Global Pandemic. Professor Michael Krause and Sue Tinnish were also on the research team. Find out more about what is happening to the industry landscape by reading the whole report at https://digitalcommons.nl.edu/kc/1/

Resilient Leadership in Chicago Hotels: Case Study in a Global Pandemic The impact of COVID-19 on the hotel industry has been catastrophic and like elsewhere, the Chicago hotel market has faced steep declines in occupancy, revenues and profitability, resulting in severe staff cuts and drastic operating changes. Yet many hotels continued operating, albeit at a reduced le...

Don't miss this opportunity to enhance your professional capabilities for the new hospitality environment. Contact us at [email protected] to begin the enrollment process. Watch this video to find out more: https://www.youtube.com/watch?v=Qh1dZs_doGs&list=PLu7IpSqV7eq1izuIcGbWV1s1iCPGo5w_q&index=3

Listen to this interview by Kendall Prof. Michael Krause with Lindsay Srednicki, Kendall Alumni and Hotel Manager at the Langham Chicago. Get more of this kind of expert guidance by taking Resilient Leadership in Hospitality – starts online April 5. More info at [email protected]. , https://youtu.be/dieAR-qFUb0.

Interview with Lindsey Srednicki of the Langham Hotel on resilient leadership. Interview with Lindsay Srednicki, Manager of the Langham Hotel Chicago. Ms. Srednicki explains how resilient leadership helped the Langham Hotel continue to...

Is the future of events digital? Do event planners need new skills to master the evolving event landscape? That's what you will learn in the Kendall College's new continuing education course "Virtual & Hybrid Events." Led by John Nawn, industry thought-leader and practitioner, this course will feature event planners and organizers, industry suppliers and other experts with knowledge and experience with current on-ground and online event requirements.
Starts in mid-April. More info at [email protected].

"I thought this was a great course. Definitely helped me a bit out of my COVID funk"... "This was a good course. I learned information that I would be able to use in the real world"... "...it expanded on the knowledge and curriculum I have previously completed through the Hospitality Management program."

These are just some of the comments from those who took the Resilient Leadership in Hospitality course last fall. Don't miss the chance to take it, because it's coming again in March 2021. Email [email protected] to reserve your place!

There's still time to participate in "Resilient Leadership in Hospitality." Starts Monday, October 5. Self-paced, fully online professional development course is an affordable and easy way to update your skills for the challenging new environment. Email [email protected] to enroll!

Resilient Leadership in Hospitality starts October 5, a 6-week self-paced continuing education course from the faculty at Kendall College. This video tells you more about the course and the instructors: https://youtu.be/Qh1dZs_doGs

Register by emailing [email protected].

Resilient Leadership in Hospitality Resilient Leadership in Hospitality 6-week self-paced non-credit course from Kendall College at National Louis University Starts October 5. Register by email...

Resilient leadership is a must for restaurants and other hospitality businesses dealing with COVID-19 and other disruptions. Kendall College's new noncredit online course unlocks the keys to resilient, authentic leadership in turbulent times. Sign up now by emailing [email protected].

https://www.restaurant-hospitality.com/restaurants-ready/leadership-era-covid-19-what-s-next-authenticity-resilience-and-personal?NL=RH-01&Issue=RH-01_20200831_RH-01_125&sfvc4enews=42&cl=article_4_b&utm_rid=CPG06000002259898&utm_campaign=40730&utm_medium=email&elq2=c34049ea1c504636a044e3d367d7feb6

Leadership in the era of COVID-19: What’s next? Authenticity, resilience and personal development ‘Good can come out of this,’ NRAEF president Rob Gifford said during a Restaurants Rise leadership session that included comments from Wingstop CEO Charlie Morrison; the executives and a rising star hospitality student discuss how leaders are resetting the table during the pandemic

Meet the Faculty! Leigh Uhlir is the Associate Dean of Kendall College of Culinary Arts and Hospitality Management at National Louis University and an alumni of Kendall College (02’). She is a leader in the hospitality industry, with decades of experience in restaurant management and operations, working for some of the nation’s leading hospitality companies and restaurants: Four Seasons Hotel in Chicago, Lettuce Entertain You, and Fidelio—MICROS division in Austin, Chicago and Las Vegas. Throughout her career, she has been an innovator who takes a strategic approach to building stronger, more resilient businesses by rethinking processes and business models. Prof. Uhlir will show how an adaptability mindset will help hospitality businesses be more competitive in any business environment.

Meet the Faculty! Ted Mandigo is a professor emeritus at Kendall College at National Louis University. He has taught hospitality finance, feasibility and operations and has operated an industry-focused consulting firm for more than 35 years. Ted brings a unique perspective and knowledge of financial strategies that hospitality businesses can use to weather the current crisis and restore operations to profitability. If you want to learn more about financial resilience in hospitality, join Ted and the rest of the Kendall faculty in the course. Email [email protected] for questions and course registration.

Meet the Faculty! Paul F. Romer will lead the risk management and risk reduction module of the Resilient Leadership in Hospitality course. He brings considerable professional expertise based on the successful turnaround of four middle market businesses from significant challenges to profitability. Two of these middle market businesses were in the events industry and Paul collaborated with his management team to develop effective business plans which he implemented to success.
Particularly relevant to the Covid-19 challenge, Paul worked at the National Safety Council which is the nation’s largest advocate for safety in the workplace, on the roads and in communities. At the National Safety Council, he learned how important it is to develop a proactive risk management plan to put into place to address the inherent risks and potential hazards in a business or an environment. In August 2020, Paul successfully completed the Global Biorisk Advisory Council online Fundamentals Training Course with an emphasis on SARS-CoV-2/Covid-19. To sign up for the course, email us at [email protected] and we will work with you to complete the online application!

It's now easier to email Hospitality Professional

Meet the Faculty! Michael Krause, C.H.A., CHIA, MSEd, is an Assistant Professor of Hospitality and Tourism Management. He brings a wealth of industry experience to his teaching, drawing from 30+ years of hotel management, tourism and related association involvement. His insights on how to navigate the smooth, and sometimes rough, waters of the industry provide references to contemporary thinking for hospitality industry. The challenges of the current pandemic have created new needs for hospitality professionals. Drawing on the lessons learned from current and past disruptions, Professor Krause will discuss how to rebuild guest trust and loyalty in response to immediate challenges and how to connect and respond realistically to changing guest and staff expectations, including using current technologies to communicate enhanced safety protocols to future guests. He predicts that lessons learned from the current crisis will become part of the everyday landscape of hospitality teams.

Polish your resume with a Certificate in Resilient Leadership in Hospitality! This 6-week, self-paced online non-credit course start October 5, 2020. In the course, faculty will explains how individuals and organizations can become more resilient in times of change and uncertainty. There also will be two live meet-ups with Kendall Faculty scheduled during the course. Participants who complete the course will receive a Certificate of Completion.

The special introductory tuition is $299 (regular $599) or $150 (Regular $300) for Kendall Alumni. To register, please email [email protected] and we will get back in touch to complete the online registration process with you.

Hospitality Professional updated their website address.

Meet the Faculty! John Laloganes, has been a contributor, trainer, presenter and consultant to the Hospitality Industry since the mid-1980's, avidly collaborating and strategizing with restaurants and related beverage establishments. His passion for this industry is partly fueled from the thrilling and ever-changing dynamics that are required to continually adapt in order to remain competitive. During challenging times, resilient managers are often proactive and pragmatic as they adapt the company culture and their strategies to the demands of the business climate. Having a well-developed company culture will harness the strengths and diverse skill-set of its employees at all levels and in all positions within the organization. In module 2, John will share his perspective in building a unified organizational culture that consists of having shared beliefs and values that work to shape employee behaviors and ultimately, the guest’s experience. To learn more about John, visit his website at www.johnlaloganes.com

Meet the Faculty! Deborah Popely, DBA, leads the faculty team that will deliver Resilient Leadership for Hospitality. She is an experienced business leader with more than 30 years experience in the industry. A student and teacher of leadership, she became interested in resilience as a result of her own experience with fluctuating business cycles and market disruptions. Professor Popely will share evidence-based insights on resilience as a leadership characteristics and how individuals and organizations can develop resilience in Module 1 of the course.

Why are some people and organizations more resilient than others? Is it just that they plan for crises and disruptions better, or is it more? Resilient Leadership in Hospitality is a new continuing education course offered by Kendall College that explores the leadership, cultural, risk management, innovation, stakeholder engagement, and financial challenges currently facing the hotel, food service, events and tourism industries and presents the knowledge, skills and abilities hospitality professionals need to act effectively in an environment of change and uncertainty.

The hospitality industry is experiencing unprecedented disruption due to the COVID-19 virus and some businesses are facing an existential challenge. Lead by the Kendall College Hospitality Management Faculty, this course is designed to promote resilient leadership for the unique needs of the hospitality industry and provide strategies and tools for hospitality professionals as they move forward.