United Communication Solutions, LLC was founded to expand the training available for public safety p
Operating as usual
06/05/2021
A very sad day in Massachusetts yesterday. Our family at UCS are keeping the family of Worcester Officer Manny Familia in our hearts today. A true hero lost doing what he loved. He will be missed.
We are also praying for the quick recovery of the two officers injured during a domestic violence incident yesterday. Our hearts go out to the Men and women of Braintree Police on the loss of their K-9 who succumbed to his injuries in the line of duty, protecting his officers.
05/10/2021
Née Hampshire has Text-To-911! Remember, call if you can… Text if you can’t!
Can’t Call? Text 9-1-1 in New Hampshire!
When texting 9-1-1:
• Immediately provide your location – address, landmark, route number, etc.
• Tell the 9-1-1 call taker what type of emergency – police, fire or medical.
• Stay with your phone. Be prepared to answer questions and follow instructions.
• If you do not have a strong cell signal and cannot make a voice call, you may be able to text.
Helpful Hints:
• Do not text and drive
• Use concise, simple language – no long stories, get to the emergency
• Do not use slang, abbreviations or emoji
• Do not send images or videos
• Text-to-911 can only be received in English
• A text or data plan is required to text 9-1-1
• It is a crime to text or call 9-1-1 with a false report
• Voice calls to 9-1-1 are best - quickest way to contact 9-1-1
Please SHARE and help us spread the word about this important resource, which should be used only when it’s not safe or practical to make a 9-1-1 call (i.e. home invasion or domestic violence incident), and by those who are deaf, hard of hearing or have a speech disability.
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04/15/2021
Make sure to register for NHEDA’s virtual conference and stop in today at 12:30 for our presentation!
2021 NHEDA Virtual Conference: Class Announcement
Each day you make decisions that may have lasting effects on those you interact with. Talking to a distressed caller, providing medical instructions for an injured child, or ensuring emergency response arrives at a car accident quickly. Each decision you make may have positive or negative effects. In other words, your decisions are similar to how and when a butterfly flaps its’ wings. There was an American mathematician named Edward Lorenz, best known as the founder of modern Chaos Theory. This theory relates the behavior of systems and life to the dependence on sensitive initial conditions. The instructor will relate these theories to life as a telecommunicator, discussing how small decisions each day can relate to much larger outcomes throughout life and the world. Join us for an amazing talk about life and the significance of each decision you make.
About the speaker: Charles Goodwin has been serving as the Communications and Training Supervisor for the Natick Police Department in Massachusetts for 9 years as well as the Training Coordinator for the Southborough Police Department. Charles also serves as the President of United Communication Solutions, a training firm focused on 911 Telecommunicators and research bound public safety training; and President of Massachusetts Communications Supervisors Association, a not-for-profit professional organization representing Telecommunicators in Massachusetts. Charles holds an MBA and is a Candidate for a Master of Law and Doctor of Philosophy in Public Policy from Liberty University.
The NHEDA Training Conference is Going Virtual in 2021!
This week on April 14 and 15, 2021
This Conference is being offered at NO COST!
REGISTER TODAY AT THIS LINK: https://www.crowdcast.io/e/NHEDA2021Conference
02/09/2021
We had a wonderful day discussing Incident Command during our Incident Command & Scene Operations for Dispatchers seminar in Gardner, MA! Great group of students!
01/18/2021
Check out our President presenting next month at the conference!
speaker Charles Goodwin!
Charles Goodwin has been serving as the Communications and Training Supervisor for the Natick Police Department in Massachusetts for 8 years as well as the Training Coordinator for the Southborough Police Department. Charles also serves as the President of United Communication Solutions, a training firm focused on 911 Telecommunicators and President of Massachusetts Communications Supervisors Association, a not-for-profit professional organization representing Telecommunicators in Massachusetts. Charles holds an MBA and is a Candidate for a Master of Law and Doctor of Philosophy in History from Liberty University.
12/22/2020
Proud that our president will be speaking at the “Be The Difference” virtual conference in February of next year. Make sure to check out this free conference for some amazing speakers!
Our president had a great time speaking with friends from Evans and Denise Amber Lee Foundation! Check out today’s Feel Good Friday below 😀
06/02/2020
We’re excited to introduce several online classes to our customers, each are 4 hours in length and available for the low price of $75.00/each.
For more information, check out our website at: http://unitedcommsolutions.com/training/online-classes/
03/13/2020
We offer console cleaning and disinfecting with our partner, EvansCare. Reach out today for a quote to have your center cleaned and disinfected. Now is the time to schedule and cleaning and care for the workplace of your telecommunicators!
Visit www.unitedcommsolutions.com now for more information.
11/13/2019
Some may not know this but our President also serves as the President of the Massachusetts Communications Supervisors Association. He had the honor today of speaking with elected officials in Massachusetts concerning Telecommunicator retirement. He was joined by Representative Soter, Adam Timm of the Healthy Dispatcher, and several members of MCSA to speak in support of this important bill.
10/17/2019
Full house for our Dealing with Difficult Co-Workers Class on this windy day in Boston, MA! Wonderful group of dedicated telecommunicators here to learn!
10/15/2019
It’s an honor for our President to speak at the 2019 Supervisors Seminar in Concord, NH. An awesome group of people are here today!
09/26/2019
We’re here in beautiful Falmouth for our Dealing with Difficult Callers course. Wonderful people here! If your in the area, stop by Falmouth Police Department and grab yourself a pink patch to support their breast cancer fundraiser!
09/20/2019
If you’ve ever been interested in teaching, reach out to see if you have what it takes!!!
We're Hiring! If you are interested in teaching and would like to make some extra money throughout the year, please feel free to apply!
Due to an unexpected emergency, our President will be unable to travel to Baltimore and speak at the APCO Conference as previously stated. We apologize for this and hope you continue to watch for our President at future events. Thank you for your support!
Last few days before APCO Conference! Make sure to enter for a chance to win a new Dyson Vacuum!!
08/07/2019
Come check us out in Falmouth, MA next month!
TRAINING OPPORTUNITY-Falmouth Public Safety Communications on September 10, 2019
My partner, Evans Care, is gearing up for a great conference in Baltimore! Make sure to enter the contest below, and stop by the booth to visit our President and Tanya, of Evans Care, to learn how we can get your communications center clean and ready to rock!
Enter here:
https://www.evansonline.com/evanscare-apco-contest?hs_preview=jOqHTyYl-11678387801
07/31/2019
We are proud to welcome Rachel Buck to our team as our new Director of Educational Programs! Rachel has worked as an educator in the Massachusetts Public Schools for over seven years, collaborating with colleagues to tailor curriculum to meet students educational goals. We welcome Rachel to the team and we know you will do great things with us!
07/30/2019
We're Hiring! If you are interested in teaching and would like to make some extra money throughout the year, please feel free to apply!
07/24/2019
Please join us at APCO International's Annual Conference August 11-14, 2019. Our President will be on hand teaching Dealing with Difficult Co-Workers for two sessions on August 14. Check us out!
06/07/2019
Here in wonderful Truro, Massachusetts today teaching a great group of telecommunicators about Dealing with Difficult Co-Workers!
Thank you to the staff of Truro Public Safety for being such great hosts! If your interested in hosting a course at your agency, let us know at [email protected] and we will make it happen for you!
06/03/2019
Please join us at APCO International's Annual Conference August 11-14, 2019. Our President will be on hand teaching Dealing with Difficult Co-Workers for two sessions on August 14. Check us out!
05/15/2019
Are you interested in hosting one of our courses in the fall? Please reach out to [email protected] for more information and to inquire about hosting!
05/14/2019
Please join us at APCO International's Annual Conference August 11-14, 2019. Our President will be on hand teaching Dealing with Difficult Co-Workers for two sessions on August 14. Check us out!
05/01/2019
Have a excellent group of professionals today in our Incident Command and Scene Operations workshop in Seekonk, Massachusetts!
04/29/2019
Ah the crazy things that happen these days!
In the criminal justice system, tickled based offenses are considered especially heinous.
In Saugus, the dedicated officers who investigate these vicious felonies are members of an elite squad known as the Tickled Victims Unit. These are their stories...
04/27/2019
Great article!
Calls of duty: Inside the new and improved Summit County 911 Center Friday was a relatively quiet day at the office for Todd Camper and Kandace Cornelsen, two of the county’s emergency dispatchers operating out of the Summit County 911 Center
04/24/2019
We were honored to join other trainers from around the Commonwealth today to teach the first CTO Training Day!
04/17/2019
Happy Public Safety Telecommunicators Week everyone! Be safe!!
04/05/2019
It’s a beautiful day to be here in Yarmouth teaching a group of professionals about domestic terrorism!
04/03/2019
It was a great honor to teach so many dedicated professionals in Westfield, Massachusetts! We love connecting with different dispatchers and discussing issues such as today’s class on Firefighter Safety!
03/01/2019
We are proud to be a sponsor of APCO Atlantic’s Fall Conference. Make sure to check for updates and visit us in November!
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