Waterford Heritage and Multimedia Centre

We offer a level 5 FETAC award in Contact Centre Operations, with modules including Customer Service, Business Administration, Marketing and more.

About Us: Waterford Heritage Multimedia Centre is part of Waterford Wexford Education Training board (WWETB) and has been in operation since 1985 successfully delivering training in areas of Heritage, Tourism, Multimedia and Computers. From 1999 to 2013 we became a designated ICS skills (Irish Computer Society) training centre offering ECDL (European Computer Driving Licence) certification in the seven modules in the Microsoft Office Suite. Since 2013 we have been delivering QQI Major Certification training at levels 4 and 5. Major certification delivered to date include; Information and Communication Technology Skills (Level 4), Employment Skills (level 4), Office Administration (level 5) and Contact Centre Operations Skills (level 5). Sample modules delivered to date include Payroll, Bookkeeping, Customer Service, Information and Administration, Communications, Reception and Frontline Office Skills, Word Processing, Text Production, Business Administration, Marketing and the principles and practice of Selling. All our tutors are fully qualified in HR Management, Business, Sales and Marketing, Finance and Recruitment and all have experience in Industry. What makes us different: This programme is a mechanism for Waterford Wexford Education and training Board to engage with individuals who for various reasons could not avail of organised forms of learning delivered in an institutional context. The delivery of an education and training programme that is locally based has been proven by our centre to be more effective at promoting engagement in learning. Our LTI targets people who through, either social personal or geographical factors are disadvantaged in terms of access to the labour market or mainstream education and training courses. Our programme is unique as it provides a personalised and more intensive support to the participating learner than mainstream education or training courses. Learners participating in this programme engage in development in areas of knowledge, skill, know-how and competence relevant to their own identified needs. Our training is delivered to the highest standard and over the years our Centre has been fundamental in many students gaining full time jobs with others progressing to further and higher education.

Pop-up shop

[02/20/19]   Another successful QQI level 5 Retail Practice Course completed with 100% placement and certification. This year we included a 'pop up' shop in aid of four charities Guide Dogs for Blind, Waterford Marine Search and Rescue, RNLI and Barnardos where the students were able to put all the skills that they learned into practice. Most students were kept in their work placements. If you feel you would like to get involved, another course is due to start on March 11th 2019 so send on your CV immediately as the places are filling up quickly. Visit WWETB further education course or email [email protected].

Course details

[02/14/18]   After running a very successful course in Retail Practice we have decided to run another course, starting on March 12th, 2018. If you feel you would like to work in Retail and need training in Retail Display, Retail Administration, Retail Sales, Customer Service why not send your CV to [email protected]. The course is a QQI level 5 course. Details to follow.

Coming soon Retail Practice QQI level 5

[03/09/17]   Congratulations and well done to the level 5 Office Administration class of 2016. The hard work paid off with Distinctions and Merits achieved.

Waterford Heritage and Multimedia Centre

...COMING SOON...
MAJOR AWARD QQI LEVEL 5 RETAIL SKILLS

Waterford Heritage and Multimedia Centre

...COMING SOON...
MAJOR AWARD QQI LEVEL 5 RETAIL SKILLS

LTI QQI Level 5 Major Award in Waterford City
Waterford LTI a QQI Level 5 Major Award:- Marketing Business Customer Service. It includes 8 weeks on the job training (secured locally).

It is a Waterford Wexford ETB QQI Level 5 Major Award (Full Time Course)

Modules Include:
Customer Service
Principles & Practice of Selling
Business Administration Skills
Contact Centre Skills
eBusiness
Marketing Practice
Communications
Work Practice (In Company Training SECURED)

Limited places available. 100% WWETB funded. Relevant Training Allowances paid.

Local Training Initiative, Waterford Heritage and Multi Media Centre, Jenkins Lane, Waterford City.

For further information the course co-ordinator is Carmel Burtchaell :- 051 876 123 [email protected]

Required education: Leaving Certificate

FREE LEVEL 5 TRAINING QQI MAJOR AWARD
The LTI Programme is a 100% Waterford Wexford Education Training Board funded training programme. Our aim is to provide training to those in receipt of various allowances including: Job Seekers Benefit and Job Seekers Allowance.
On completion of the course learners will receive a QQI Level 5 Major Award which will give them the skills required to pursue employment in a wide variety of sectors including call centre, retail or office environments.
Employers are currently recruiting people with these skills and there are a variety of employment options available on completion of the course.
Limited places are available on the programme. Learners must be in receipt of one of the payments listed above, be 17 years of age or over, have computer literacy and be registered with Intreo.
This full time programme will run for 48 weeks.
For further information contact the Carmel on (051) 876 123.. Alternatively you can email any enquiries to: [email protected]

Timeline Photos

[09/05/16]   Contact Centre Operations - Fetac Level 5 - ENROLING NOW -

giving you the skills to work effectively within a customer facing role. Work experience placement already secured with reputable high profile local business.

Relevant training allowances apply.

[09/05/16]   All our tutors are industry experienced professionals, and are fully qualified in HR management, Business, Sales & Marketing, Finance and Recruitment.
Our training is delivered to the highest standard and our Centre has been fundamental in many students gaining full time jobs with others progressing to further and higher education. We have been delivering QQI Major Certification training at Levels 4 and 5 since 2013 and have been successfully delivering a range of training programmes since 1985.

Timeline Photos

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Waterford Heritage and Multimedia Centre

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Location

Telephone

Address


Jenkins Lane
Waterford

Opening Hours

Monday 09:00 - 16:00
Tuesday 09:00 - 16:00
Wednesday 09:00 - 16:00
Thursday 09:00 - 16:00
Friday 09:00 - 16:00
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