Jewel Training & Development Ltd

Jewel Training & Development Ltd

We deliver quality bespoke training and development services across the world. This ensures that the right training and development is created and delivered.

Jewel Training & Development Ltd deliver quality bespoke training and development in the following areas: business consultancy, customer service, workshops, open courses, personal coaching, business coaching and business skills. We are an approved centre for the Institute of Leadership and Management (ILM) courses and City and Guilds programmes. We work closely with our clients to understand their

Operating as usual


How effective are your performance appraisals with your reports? Are they viewed as just a tick box exercise?

Or have you succeeded in harnessing the power of regular 1–2-1’s, building strong working relationships, where there is greater clarity and clear expectations and recognition is given timely?

Understanding and using your performance management tools and processes will help you build trust with your employees. This is critical for a really effective team and supports you if you have to deal with any conflict within your team or with a particular individual.

Understanding Performance Management is just one of the modules that we deliver as part of our ILM Level 3 Leadership & Management Open Course which is commencing April 24th. And TOMORROW is the last day you can book and receive the Early Bird Discount.

Contact us today to secure your place.


We love this quote. It is a great reminder to look at your thoughts and actions.

Are you reacting or responding?

Where are you placing your focus this week? Is it serving your goals?


Have you thought about the type of leader that you want to be?

Many new or aspiring managers don’t have time to stop and think about the kind of leader they want to be. It is well worth pausing to make the distinction at the beginning of your journey. It really will set you up for success.

We have an ILM Level 3 Leadership & Management Open Course commencing next month which is ideal for new and aspiring managers.

Take a look at the website to learn more and contact Julie to ask questions and obtain a booking form.

It is worth mentioning too that if you book before 28th March you are entitled to the early bird discount of £150.


Resilience Myth Busting - The term resilience is being used a lot these days, and there is the potential for misinterpretation of the true meaning of resilience.

Resilience is about your personal ability to bounce up and move forward after a difficulty or set back. It is not about pushing through or forging ahead despite the difficulties.

Our training is about teaching people how to build coping strategies into their personal and professional lives that help them to raise awareness of how they are dealing with adversity or challenge, apply new strategies and reflect on the success of these strategies so they can move forward.

If you would like to invest in your teams and help give them the skill of resilience building for life, we would love to hear from you. We are very passionate at Jewel about helping people to be their BRILLIANT selves.

We see your potential and want to help you shine.


There is nothing worse than the feeling of not coping, that the tasks asked of you are outside of your expertise.

But how do we grow if we don’t step into this uncomfortable zone?

One answer is coaching.

Coaching is a powerful transformative process that helps you view your situation from a different perspective.

The result - you feel more confident when you approach difficult situations.

If you think you could benefit from coaching, get in touch. We have a number of coaches that we work with at Jewel and we will find the best fit for you and your situation.


Some wonderful feedback coming from the learners at UNN after the completion of our bespoke Customer Service Excellence programme.



We are very much looking forward to spending time around this fire when we host our Transformational Leadership Retreat next Month.

A brilliant opportunity for those Senior Leaders looking to develop themselves further, stepping outside their comfort zone and 10X their business.

Commencing 5pmTuesday 30th April, this is an all inclusive 3 day retreat.

Contact Julie Johns today to learn more and secure your place.

Book before Friday 22nd March and you are entitled to an early bird booking discount.


Let’s give you the ultimate competitive edge.

Let us help you to build into your business the processes and procedures that support a continuous learning culture.


Have you heard about the upcoming Transformational Leadership Retreat?

Designed specifically to support executives, senior leaders and business owners to take your influence, impact and results to the next level.

Learn how to:

💎 Unlock the Mindset of a Transformational Leader
💎 Master the Art of Impactful Communication
💎 Build Your Toolkit for Transformational Leadership
💎 Embrace the Role of Transformational Leader

Join us for a discovery of your full potential as a Transformational Leader.

Contact Julie Johns to learn more.


Have you ever stopped to consider how you think?

And have you ever considered how your own beliefs and values influence those decisions?

Recently, Jewel associate Tracey Lee, designed and delivered a bespoke training programme on Critical Thinking that addressed just this.

Critical thinking is about using your mind to solve problems, evaluate ideas, detect patterns and inconsistencies, whilst taking into consideration your own beliefs and values.

When you are critically thinking you are rational, thoughtful, logical, open minded, data driven, based on empathy and focused on solution.

Critical Thinking is about responding not reacting. It is about reasoning and decision making.

If your business would benefit from Critical Thinking Development, please get in touch.


Do you find yourself rushing about, fire fighting issues all day long?

Are you making the time to have those meaningful conversations with your staff?

Having brilliant communication is key to effective productive working relationships.

We help managers to build their communication skills. Whether it is a bespoke training workshop, part of a leadership development programme, or part of their personal coaching journey.

If you feel that communication is an area for your development for 2024, get in touch. We’d love to have a chat with you to understand your needs.


We are very excited to be able to offer a select small group of senior leaders, business owners and entrepreneurs the opportunity to attend a TRANSFORMATIONAL LEADERSHIP RETREAT.

Happening here in South Oxfordshire for 4 days and 3 nights you will learn the skills and obtain the tools to TAKE YOUR LEADERSHIP TO THE NEXT LEVEL - we call this the 10x of leadership.

If you are driven and self aware, know you have more to give, but are not sure on how to get there, this is the retreat for you.

Contact Julie Johns as soon as possible to discuss your interest and secure one of the limited places.

Book by 22nd March 2024 and you will also be eligible for the Early Bird Booking Discount.


Great things happen when you find yourself within a growth circle.

This is part of the inspiration for our upcoming Transformational Leadership Programme - creating a community of like minded people that support your personal growth.

Contact Julie to learn more about the Transformational Leadership Retreat.

Photos from Jewel Training & Development Ltd's post 23/02/2024

Sadly, this week was the last workshop of our highly successful Customer Service Programme that we have been delivering with the wonderful learners at UNN, Brunei.

Over the course of the nine workshops that we designed and delivered, we have created the Three R principles and a series of customer standards that underpin the foundation of the programme.

Addressing themes such as understanding the customer, business communication, customer meetings, handling customer complaints and customer presentations, our final workshop this week was the importance of emotional intelligence and personal resilience within a customer service environment.


We are very pleased to introduce our newest member of the Jewel Associate Team - Clare Bryant. Bringing a wealth of experience, Clare is looking forward to helping teams and individuals reach their full potential.

You can learn more about Clare and our other associates here 👉


Are you ready to set the foundations for your management career?

Our ILM Level 3 Leadership & Management Open Course has opened bookings for the next Open Course, commencing April 2024.

Internationally recognised, ILM qualifications provide a brilliant foundation for a successful management career.

Learn more about our Open Courses on the link below and contact us to obtain a booking form.


We have some Exciting News for Senior Leaders.

Julie Johns of Jewel is teaming up with some amazing leadership and personal development coaches at
Thoughtlabs to offer a transformational leadership programme.

This is the ideal next step for Senior Leaders looking to develop themselves further, stepping out of their comfort zone and 10x their business.

💎 Have you been searching for that meaningful way to create change? Change in both yourself and your teams?

💎 Are you ready to enhance your motivation and inspiration skills?

💎 Are you ready to 10X your leadership?

This 4 day retreat (all inclusive), from 30th April - 3rd May 2024, based in South Oxfordshire will take your influence, impact and results to the next level.

Contact Julie to learn more and secure your spot. Places are limited.


Our brilliance stems from our personal awareness and desire for change.


Tell us the performance change you want to see in your business and we will help you to develop the learning and development programmes to deliver it.


Yesterday was just brilliant. We started our ILM Level 3 Open Course in Leadership & Management and had a great time exploring the role of manager and leader.

Using our LEARN model, we discussed the leadership styles that we need to develop to be a BRILLIANT leader.

If you are interested in our ILM Leadership & Management Open Courses, we have another commencing in April.


We all know you learn more when you are having fun. 😃

Last week we continued the team leadership development programme with client GGreenArtwhere we explored communication, delegation and teamwork with the use of these colourful dominoes.



Next weeks’ ILM Level 3 Leadership & Management Open Course is full.

We are now taking bookings for the next cohort commencing April 2024.

Ideal foundation training and development for new and aspiring managers.

Details can be found on the website -


Did you know?

💎 1 in 6 workers experience depression, stress or anxiety

💎 Mental ill health is the leading cause of sickness absence in the UK

💎 1 in 10 people have resigned a job due to stress, 1 in 4 have thought about it

💎 19% of staff feel they can't speak to managers about stress at work

It is time to talk about Mental Health in the Workplace.

And this is where our Mental Health First Aid (MHFA) England courses can make a difference.

Our licenced MHFA England instructor, Colette Norbury, will help to clarify what you can do to help a colleague - and the boundaries of the role - so you can have confidence in making a real difference.

Contact us today if you are interested in having this course run in your workplace.


💎 Do you need to break down silos?

💎 Are you looking to welcome new team members into the team?

💎 Do you need to reset the vision and goals for the team?

💎 Are you looking to kick start your team's motivation?

These are just some of the reasons why our clients choose away days facilitated by Jewel Training.

We create away days where your teams can build stronger working relationships,
aligning business objectives to their working practices, but ultimately having fun.

If this is what your team needs, get in touch.


New and Aspiring Managers ….. If you have been sitting on the fence wondering about the ILM Level 3 Leadership & Management Open Course - this is your friendly reminder to BOOK NOW!

Doors close TUESDAY.

Reach out today to obtain an application form and make sure we receive it by 5pm Tuesday 30th January to secure your place in the next Open Course starting on 6th February.

Secure your management career, start your year off with sound management foundations.


We have been sharing a lot about our ILM Level 3 for new and aspiring managers. But did you know that
we develop experienced managers too?

We are currently working with a client delivering the ILM Level 5 Leadership & Management Qualification.

This programme helps those middle and senior leaders take their skills a stage further by looking strategically at their businesses and making a difference to it.

Some of the modules we can deliver in ILM Level 5 include - Becoming an Effective Leader and Innovation & Change.

In the Innovation & Change module we conduct strategic analysis of the business, decide on innovative ways to enhance and develop the business in line with its vision, mission, values and strategic goals.

We enable managers and heads of departments to create real workable change plans to implement their innovative ideas practically into the business immediately.

This can have a significant impact for the managers and their business. Which is why this ILM Level 5 Leadership & Management Qualification is so successful.


Often new and aspiring managers don’t get the opportunity to pause and reflect on the types of leadership, and consider who they actually want to be.

Module 1 of our Level 3 ILM Open Course commencing next month directly speaks to this, providing a safe space to explore the types of leadership and where and when you will need to apply them.

This empowers new and aspiring managers to respond rather than react to situations. Powerful foundations to your management career.

This Open Course commences on 6th February and is almost fully booked. You have until 30th January to book one of just a few places remaining.

If you are new to Jewel and have not heard of our Open Courses, please read our website for more information to see if this is the right course for you. And if in any doubt, drop Julie an email to book a time to discuss. We want you to be brilliant and will not book you onto a course that is not suitable.


How many times have you put off your own personal development?

We believe in your brilliance. We think you are worth it.

Let 2024 be your year to shine.


So grateful for this feedback. 🙏

Want your school to be the top-listed School/college?

Jewel’s Story

Our Mission

Jewel Training & Development started life as a sole trader with Julie Johns in 1999. Julie had a passion for training and a firm belief that everyone has great ability. It is Julie’s mission to help people achieve their full potential, and as a natural extension of this - teams and businesses too.

With time the business grew and now 20 years on Jewel Training & Development continue to strive for Julie’s guiding mission - Developing brilliance in people, teams and business.

We now operate with a number of training associates who specialise in a range of topics and styles. This empowers us to fully meet your training needs and thus make the greatest impact.

Videos (show all)

New and Aspiring Managers ….. If you have been sitting on the fence wondering about the ILM Level 3 Leadership & Managem...
May 2024 be brilliant for us all.
Wishing everyone the happiest of holidays over the coming weeks.  Jewel will be closed for business over the Christmas p...
What a brilliant celebration with these learners at UNN as they completed their bespoke Customer Service Programme that ...
Managing an ever-increasing workload for yourself and your teams?  This is a common theme we are hearing from clients.  ...
PERFORMANCE MANAGEMENT Are you guilty of storing up feedback?  Focusing on the issues rather than using the session for ...
PRACTICE MAKES ALL THE DIFFERENCE.A large part of our training and development is about creating a safe space to practis...
Have you ever been asked to stop saying or doing something?  It’s not easy is it?Receiving feedback on how your language...
What Customer Service Skills does your business need most? 💎 Creating and maintaining customer service standards? 💎 Deve...
It’s Stress Awareness Month.  Have you thought about introducing Wellbeing into your Team and Business Culture?#Wellbein...
Your actions and words have IMPACT. ...We facilitated a powerful Dignity at Work training session last week.  There was ...
New ILM Level 3 Open Course date announced. ILM Level 3 Certificate in Leadership & Management commences May 22nd 2023. ...


Opening Hours

Monday 09:00 - 17:00
Tuesday 09:00 - 17:00
Wednesday 09:00 - 17:00
Thursday 09:00 - 17:00
Friday 09:00 - 17:00