Happy is an award-winning learning and development organisation offering fun and engaging computer a
Happy is an award-winning computer, soft skills, management and e-skills learning and development organisation. Our fun and engaging learning is based at our centre in Alie Street, near Aldgate Tube station. We also offer tailored solutions for groups larger than three or more students, as well as offering training at your workplace or eLearning solutions. We can also help you to become a better t
Operating as usual
20/04/2023
In this 3 minute video from the 2019 Happy Workplaces Conference, Alison Sturgess-Durden explains the thinking behind Mayden's decision to become a self-managing organisation composed of autonomous teams.
How Mayden Got Rid of the Managers | Happy Ltd In this short clip, Alison Sturgess-Durden explains how they created the structures and processes to enable autonomous teams to be a success.
13/04/2023
Many leaders and managers prefer to delegate tasks to the person they know will get it right every time, or else give things to a new recruit who's full of beans and eager to please. But Happy's Cathy Busani knows this practice is flawed and has instead started delegating to the team and allowing them to decide who does what.
In this two-minute video from the 2018 Happy Workplaces Conference, Cathy explains how to delegate tasks successfully.
How to Delegate Tasks Successfully | Happy Ltd In this two-minute video from the 2018 Happy Workplaces Conference, Cathy explains how to delegate tasks successfully.
06/04/2023
"At work, we want to be seen. We want to be appreciated for what we're bringing to the party, and that in turn makes for better relationships." In this 3 minute video from the 2019 Happy Workplaces Conference, Rosie Brown, Managing Director at COOK, explains the crucial importance of common purpose, clarity for staff on where they fit within the organisation, and of making staff feel appreciated.
How Organisations Can Show Appreciation | Happy Ltd In this short clip, Rosie Brown at COOK explains the importance of appreciation at work, and how they do this at an organisational level.
30/03/2023
"All of a sudden people were really engaged and involved in running the organisation, simply because they understood what was going on financially." In this 2-minute video, Pim de Morre explains what happened when the director of a cookie factory explained the costs that went into producing each bag and why he couldn't give staff pay rises.
How Well Do Your Staff Know Your Organisationâs Finances? In this two-minute video, Pim de Morre explains what happened in a cookie factory when the Director explained the costs that went into producing each bag.
23/03/2023
Leadership expert and former US Navy commander David Marquet believes that, if you want your people to think, "don't give instructions, give intent." Inspired by Marquet, a couple of years ago Happy's Henry Stewart stopped making decisions. Find out why in this short clip of Henry's talk at the 2019 Happy Workplaces Conference.
Why leaders should stop making decisions | Happy Ltd In this short video from the 2019 Happy Workplaces Conference, Happy's Henry Stewart explains why "it isnât enough to not be the tyrant; you have to step out."
16/03/2023
The culture is all around you in the Government Delivery Service, says Alex Segrove, the organisation's Delivery Lead. In this three minute clip from the 2017 Creating Happy Workplaces in the Public Sector Conference, Alex explains how GDS established an agile workplace that's highly responsive to the user, based on principles of trust and freedom.
The GDS 'It's OK' List | Happy Ltd Alex Segrove outlines how GDS has established an agile workplace that's highly responsive to the user, based on principles of trust and freedom.
09/03/2023
In this three-minute clip from the 2017 Happy Workplaces CEO Conference, Dom Monkhouse explains why organisations being specific with their values is so essential and why not doing so means the organisation will just end up being beige.
Specific values will help you stand out | Happy Ltd In this three-minute clip from the 2017 Happy Workplaces CEO Conference, Dom Monkhouse explains why companies should be more explicit about their values.
02/03/2023
Throughout a 25 year career in children and family services, Isabelle Trowler has felt constricted by the procedures and rules that inhibit children's social care workers. In this four minute clip from the 2017 conference, Creating Happy Workplaces in the Public Sector, Isabelle explains the positive outcomes that resulted from delegating decision-making powers to as close to the frontline as possible.
Giving responsibility to frontline practitioners | Happy Ltd England's chief social worker Isabelle Trowler explains what happened when she started to delegate decision-making as close to the frontline as possible.
23/02/2023
WorldBlu CEO Traci Fenton believes we're all meant to live our fullest potential. Through WorldBlu, Traci's spent the last two decades working with clients in 80 countries, teaching them freedom at work.
Speaking at the 2019 Happy Workplaces Conference, Traci explained that a freedom-centred mindset is essential for building a freedom-centred culture. Learn more in this short clip from Traci's talk. https://bit.ly/3g6Dfqn
16/02/2023
Sarah Metcalfe, head of customer service at Sure Petcare, told the 2019 Happy Workplaces Conference how she empowers her team to do whatever it takes to make the customer happy. Find out more and watch a clip from Sarah's talk in this blog.
It's More About What Leadership Doesnât Do | Happy Ltd In this short video from the 2019 Happy Workplaces Conference Sure Petcare's Sarah Metcalfe explains what empowers her team to do whatever makes customers happy
11/02/2023
Most people are so busy going from meeting to meeting, with one meeting spilling over into the next. No time to plan meetings, no time to reflect on what might work better â just getting through the day.
But there is one thing that brilliant leaders do all the time.
In this week's blog, Dr Carrie Goucher shares this ridiculously simple tip that will improve all of your future meetings â and takes just 3 minutes: https://bit.ly/3K8rwsG
09/02/2023
"You can invite your colleagues to coffee, to a meeting, you can make them pancakes, you can invite them and share what you're working on." In this 2 minute video from the 2018 Happy Workplaces Conference, Arlette Bentzen of Woohoo inc explains that if you do something nice for your colleagues, they'll become happier.
Show You Care With Random Acts of Kindness | Happy Ltd In this short video from the 2018 Happy Workplaces Conference, Woohoo incâs Arlette Bentzen explains how random acts of kindness enhance workplace happiness.
02/02/2023
"What could your team be like if everyone was working to their strengths and at their best?" Happy's Managing Director, Cathy Busani, posed this question during her talk at the 2019 Happy Workplaces Conference. In this short video from the conference, Cathy explains the benefits of getting everyone working to their strengths.
The Benefits of Working to Your Strengths | Happy Ltd In this short video from the 2019 Happy Workplaces Conference, Cathy Busani, Happy's Managing Director, explains the benefits of working to your strengths.
26/01/2023
Just like an underwater photographer has to move in a way that doesn't scare the fish, when a manager enters a room, they shouldn't cause anxiety or stress for their team. Find out more in this 2-minute clip of Donna's talk at the 2018 Happy Workplaces Conference.
Management Lessons From Underwater Photographers | Happy Ltd An underwater photographer has to move in a way that doesn't scare the fish. Similarly, when a manager enters a room, they shouldn't cause anxiety or stress.
24/01/2023
In December, the team at Happy voted to make the 4 day week permanent. It has been a huge success! Here are the results of the survey that informed the decision to go permanent:
đ 77% are sticking to the 32-hour week, with 23% working only one or two hours over
đ Everybody says they are getting as much done as they did before
đ Everybody says their wellbeing is better
21/01/2023
Last week the first episode of The Happy Manifesto Podcast went live! Henry and Maureen interview Tom Peters about how the magic of leadership is empathy. Available on Apple Podcasts, Spotify, and anywhere you listen to your podcasts.
19/01/2023
In her role as Chief Happiness Officer, Laurence Vanhee helped the Belgian Ministry of Social Security side-step traditional HR practices in order to focus on what staff do well, what's useful for the organisation, and what they love to do. Find out more in this two minute clip from Laurence's talk at the 2018 Happy Workplaces Conference.
What I Do Well + What's Useful + What I Love | Happy Ltd The Belgian Social Security Ministry bypassed traditional HR practices to focus on what staff did well, what was useful to the organisation and what they loved.
12/01/2023
Keeping 85,000 people happy at work is hard. After experimenting for 100 years, John Lewis has learnt not everyone finds happiness in the same places. In this two-minute video from the 2018 Happy Workplaces conference, Sarah Gillard, of the employee-owned John Lewis Partnership, offers three happiness-at-work tips derived from the company's decades of experimentation.
How to Make 85,000 People Happy | Happy Ltd John Lewis has been experimenting with how to make people happy for 100 years. Sarah Gillard offers 3 tips derived from the companyâs decades of experimentation
The Happy Manifesto Podcast launches at midnight tonight! Join Henry Stewart and Maureen Egbe as they share real stories and examples that people can apply in their own workplace. They will be exploring the ways Happy's clients have implemented the ideas of The Happy Manifesto, as well as others who believe in these ideas. Find it on Spotify, Apple Podcasts, or anywhere you listen to podcasts.
05/01/2023
At Advanced Technology Services UK Limited, Derek Hill and his team have focused on increasing transparency and job ownership. In this 2.5 minute video from the 2019 Happy Workplaces Conference, Derek explains the ways in which they've done this.
Transparency and Job Ownership at ATS UK Ltd | Happy Ltd In this short video from the 2019 Happy Workplaces Conference, Derek talks about how he has strengthened ATS's company culture using transparency & ownership.
29/12/2022
Dr Jill Armstrong's Collaborating With Men project aims to tackle everyday sexism in the workplace and lay the foundation for a more gender inclusive workplace. In this 90-second video from the 2018 Happy Workplaces Conference, Jill offers some ideas for getting men and women to form more relaxed social interactions in the workplace.
Helping Men and Women To Work Better Together | Happy Ltd In this 90-second video from the 2018 Happy Workplaces Conference, Jill offers some ideas for getting men and women to form more relaxed social interactions.
22/12/2022
Using Design Thinking, Sky UK's Tracey Walters has been exploring the question, "How might we help people at Sky have a fulfilling career?" In this 4 minute video from the 2019 Happy Workplaces Conference, Tracey explains why questions beginning with "how might we...?" get a different reaction than those beginning with "what can we...?"
Design Thinking in Sky UK's HR Department | Happy Ltd In this short video from the 2019 Happy Workplaces Conference, Tracey Waters explains how Sky UK applied Design Thinking to career development.
15/12/2022
Burnout is a real issue in the creative media industry. To help prevent this, Nikki Gatenby introduced well-being check-ins. In this two-minute video from the 2018 Happy Workplaces Conference, Nikki shares the four questions used to prevent burnout â are you taking your holiday? Are you taking your Propel days (their day a month to innovate)? Are you working with our resident coach? And do you know about our health plan?
How To Prevent Staff Burnout | Happy Ltd In this two-minute video from the 2018 Happy Workplaces Conference, Nikki shares the four questions she uses to prevent staff burnout.
08/12/2022
After 16 years of working in HR, Ordinarily Different's Sophie Bryan has found that appraisals are often used to keep evidence in case things go wrong, rather than to really improve staff performance. In this two-minute video from the 2018 Happy Workplaces Conference, Sophie asks, what would happen if you gave feedback to your team in real time, or if you scrapped the appraisals process altogether?
What is the Purpose of Appraisals? | Happy Ltd In this two-minute video from the 2018 Happy Workplaces Conference, Sophie asks, what would happen if you scrapped the appraisals process altogether?
01/12/2022
In this 3 minute video from the 2019 Happy Workplaces Conference, Alison Sturgess-Durden explains the thinking behind Mayden's decision to become a self-managing organisation composed of autonomous teams.
How Mayden Got Rid of the Managers | Happy Ltd In this short clip, Alison Sturgess-Durden explains how they created the structures and processes to enable autonomous teams to be a success.
24/11/2022
Many leaders and managers prefer to delegate tasks to the person they know will get it right every time, or else give things to a new recruit who's full of beans and eager to please. But Happy's Cathy Busani knows this practice is flawed and has instead started delegating to the team and allowing them to decide who does what.
In this two-minute video from the 2018 Happy Workplaces Conference, Cathy explains how to delegate tasks successfully.
How to Delegate Tasks Successfully | Happy Ltd In this two-minute video from the 2018 Happy Workplaces Conference, Cathy explains how to delegate tasks successfully.
17/11/2022
"At work, we want to be seen. We want to be appreciated for what we're bringing to the party, and that in turn makes for better relationships." In this 3 minute video from the 2019 Happy Workplaces Conference, Rosie Brown, Managing Director at COOK, explains the crucial importance of common purpose, clarity for staff on where they fit within the organisation, and of making staff feel appreciated.
How Organisations Can Show Appreciation | Happy Ltd In this short clip, Rosie Brown at COOK explains the importance of appreciation at work, and how they do this at an organisational level.
10/11/2022
"All of a sudden people were really engaged and involved in running the organisation, simply because they understood what was going on financially." In this 2-minute video, Pim de Morre explains what happened when the director of a cookie factory explained the costs that went into producing each bag and why he couldn't give staff pay rises.
How Well Do Your Staff Know Your Organisationâs Finances? In this two-minute video, Pim de Morre explains what happened in a cookie factory when the Director explained the costs that went into producing each bag.
03/11/2022
Leadership expert and former US Navy commander David Marquet believes that, if you want your people to think, "don't give instructions, give intent." Inspired by Marquet, a couple of years ago Happy's Henry Stewart stopped making decisions. Find out why in this short clip of Henry's talk at the 2019 Happy Workplaces Conference.
Why leaders should stop making decisions | Happy Ltd In this short video from the 2019 Happy Workplaces Conference, Happy's Henry Stewart explains why "it isnât enough to not be the tyrant; you have to step out."
27/10/2022
The culture is all around you in the Government Delivery Service, says Alex Segrove, the organisation's Delivery Lead. In this three minute clip from the 2017 Creating Happy Workplaces in the Public Sector Conference, Alex explains how GDS established an agile workplace that's highly responsive to the user, based on principles of trust and freedom.
The GDS 'It's OK' List | Happy Ltd Alex Segrove outlines how GDS has established an agile workplace that's highly responsive to the user, based on principles of trust and freedom.
20/10/2022
In this three-minute clip from the 2017 Happy Workplaces CEO Conference, Dom Monkhouse explains why organisations being specific with their values is so essential and why not doing so means the organisation will just end up being beige.
Specific values will help you stand out | Happy Ltd In this three-minute clip from the 2017 Happy Workplaces CEO Conference, Dom Monkhouse explains why companies should be more explicit about their values.
13/10/2022
Throughout a 25 year career in children and family services, Isabelle Trowler has felt constricted by the procedures and rules that inhibit children's social care workers. In this four minute clip from the 2017 conference, Creating Happy Workplaces in the Public Sector, Isabelle explains the positive outcomes that resulted from delegating decision-making powers to as close to the frontline as possible.
Giving responsibility to frontline practitioners | Happy Ltd England's chief social worker Isabelle Trowler explains what happened when she started to delegate decision-making as close to the frontline as possible.
06/10/2022
WorldBlu CEO Traci Fenton believes we're all meant to live our fullest potential. Through WorldBlu, Traci's spent the last two decades working with clients in 80 countries, teaching them freedom at work.
Speaking at the 2019 Happy Workplaces Conference, Traci explained that a freedom-centred mindset is essential for building a freedom-centred culture. Learn more in this short clip from Traci's talk. https://bit.ly/3g6Dfqn
30/09/2022
Applications close TONIGHT for our Functional Skills Tutor role. Visit our website for details and to apply: https://bit.ly/3RqjL1l
29/09/2022
Sarah Metcalfe, head of customer service at Sure Petcare, told the 2019 Happy Workplaces Conference how she empowers her team to do whatever it takes to make the customer happy. Find out more and watch a clip from Sarah's talk in this blog.
It's More About What Leadership Doesnât Do | Happy Ltd In this short video from the 2019 Happy Workplaces Conference Sure Petcare's Sarah Metcalfe explains what empowers her team to do whatever makes customers happy
22/09/2022
"You can invite your colleagues to coffee, to a meeting, you can make them pancakes, you can invite them and share what you're working on." In this 2 minute video from the 2018 Happy Workplaces Conference, Arlette Bentzen of Woohoo inc explains that if you do something nice for your colleagues, they'll become happier.
Show You Care With Random Acts of Kindness | Happy Ltd In this short video from the 2018 Happy Workplaces Conference, Woohoo incâs Arlette Bentzen explains how random acts of kindness enhance workplace happiness.
15/09/2022
"What could your team be like if everyone was working to their strengths and at their best?" Happy's Managing Director, Cathy Busani, posed this question during her talk at the 2019 Happy Workplaces Conference. In this short video from the conference, Cathy explains the benefits of getting everyone working to their strengths.
The Benefits of Working to Your Strengths | Happy Ltd In this short video from the 2019 Happy Workplaces Conference, Cathy Busani, Happy's Managing Director, explains the benefits of working to your strengths.
08/09/2022
Just like an underwater photographer has to move in a way that doesn't scare the fish, when a manager enters a room, they shouldn't cause anxiety or stress for their team. This was a lesson Donna Reeves learned during her time at the home improvement multinational, Kingfisher. Find out more in this 2-minute clip of Donna's talk at the Happy Workplaces Conference.
Management Lessons From Underwater Photographers | Happy Ltd An underwater photographer has to move in a way that doesn't scare the fish. Similarly, when a manager enters a room, they shouldn't cause anxiety or stress.
01/09/2022
In her role as Chief Happiness Officer, Laurence Vanhee helped the Belgian Ministry of Social Security side-step traditional HR practices in order to focus on what staff do well, what's useful for the organisation, and what they love to do. Find out more in this two minute clip from Laurence's talk at the 2018 Happy Workplaces Conference.
What I Do Well + What's Useful + What I Love | Happy Ltd The Belgian Social Security Ministry bypassed traditional HR practices to focus on what staff did well, what was useful to the organisation and what they loved.
25/08/2022
Keeping 85,000 people happy at work is hard. After experimenting for 100 years, John Lewis has learnt not everyone finds happiness in the same places. In this two-minute video from the 2018 Happy Workplaces conference, Sarah Gillard, of the employee-owned John Lewis Partnership, offers three happiness-at-work tips derived from the company's decades of experimentation.
How to Make 85,000 People Happy | Happy Ltd John Lewis has been experimenting with how to make people happy for 100 years. Sarah Gillard offers 3 tips derived from the companyâs decades of experimentation
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